Compare Oracle Service Cloud vs. Pipedrive

Oracle Service Cloud is ranked 2nd in CRM with 5 reviews while Pipedrive is ranked 16th in CRM. Oracle Service Cloud is rated 9.6, while Pipedrive is rated 0. The top reviewer of Oracle Service Cloud writes "It allowed us to shorten the time to resolve issues and facilitate multiple concurrent avenues of contact for customers". On the other hand, Oracle Service Cloud is most compared with Siebel CRM, Oracle CX Sales, Vlocity, Microsoft Dynamics CRM and Salesforce Service Cloud, whereas Pipedrive is most compared with Zoho CRM and Freshsales.
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Oracle Service Cloud Logo
1,350 views|897 comparisons
Pipedrive Logo
378 views|320 comparisons
Most Helpful Review
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Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: July 2020.
431,024 professionals have used our research since 2012.
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431,024 professionals have used our research since 2012.
Ranking
2nd
out of 71 in CRM
Views
1,350
Comparisons
897
Reviews
5
Average Words per Review
168
Avg. Rating
9.6
16th
out of 71 in CRM
Views
378
Comparisons
320
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 28% of the time.
Compared 11% of the time.
Compared 57% of the time.
Compared 43% of the time.
Also Known As
Oracle RightNow
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Oracle
Pipedrive
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.
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Learn more about Oracle Service Cloud
Learn more about Pipedrive
Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo
Top Industries
VISITORS READING REVIEWS
Computer Software Company50%
Marketing Services Firm30%
Manufacturing Company4%
Non Profit3%
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