Compare Oracle Service Cloud vs. WORKetc

Cancel
You must select at least 2 products to compare!
Oracle Service Cloud Logo
1,253 views|881 comparisons
WORKetc Logo
27 views|12 comparisons
Most Helpful Review
Use WORKetc? Share your opinion.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"This is definitely an expensive product compared to others on the market."

More Oracle Service Cloud Pricing and Cost Advice »

Information Not Available
report
Use our free recommendation engine to learn which CRM solutions are best for your needs.
456,719 professionals have used our research since 2012.
Ranking
4th
out of 66 in CRM
Views
1,253
Comparisons
881
Reviews
2
Average Words per Review
196
Rating
7.0
51st
out of 66 in CRM
Views
27
Comparisons
12
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Compared 25% of the time.
Compared 12% of the time.
Also Known As
Oracle RightNow
Learn
Oracle
WORKetc
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

WORKetc is the one cloud app solution for managing your business from end to end, whether you're at work, at home, or on the road.

With integrated CRM, project management, billing, time tracking, help desk, and more, WORKetc gives you a complete bird's eye view of the entire customer lifecycle -- from finding your customer all the way to providing post-sales support.

Forget the hassles and costs of switching between and subscribing to half a dozen different apps. WORKetc is the one software solution for your entire business.

Offer
Learn more about Oracle Service Cloud
Learn more about WORKetc
Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Information Not Available
Top Industries
VISITORS READING REVIEWS
Computer Software Company51%
Comms Service Provider10%
Manufacturing Company6%
Marketing Services Firm5%
No Data Available
Company Size
REVIEWERS
Small Business47%
Midsize Enterprise13%
Large Enterprise40%
No Data Available
Find out what your peers are saying about Oracle Service Cloud vs. WORKetc and other solutions. Updated: January 2021.
456,719 professionals have used our research since 2012.

Oracle Service Cloud is ranked 4th in CRM with 2 reviews while WORKetc is ranked 51st in CRM. Oracle Service Cloud is rated 7.0, while WORKetc is rated 0.0. The top reviewer of Oracle Service Cloud writes "Scales well and is fully managed by Oracle, but the user experience needs to be improved". On the other hand, Oracle Service Cloud is most compared with Siebel CRM, Oracle CX Sales, Vlocity, Microsoft Dynamics CRM and Salesforce Service Cloud, whereas WORKetc is most compared with .

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.