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Dameware Remote Support vs salesforce.com Desk.com [EOL] comparison

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Buyer's Guide
Remote Access
April 2024
Executive Summary

We performed a comparison between Dameware Remote Support and salesforce.com Desk.com [EOL] based on real PeerSpot user reviews.

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Featured Review
Anonymous User
The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles.
The Internet Sessions with the Remote Support tool, because it allows the tech to send a link to the user who is off network for support.
Anonymous User
Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier.
Yes, we learned to be more careful about selecting products and we ended up using a different product which is superior.
Ranking
27th
out of 59 in Remote Access
Views
881
Comparisons
799
Reviews
0
Average Words per Review
0
Rating
N/A
Unranked
In Remote Access
Buyer's Guide
Remote Access
April 2024
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Comparisons
Also Known As
DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
Desk.com, Salesforce Assistly
Learn More
SolarWinds
Salesforce
Overview
DameWare products are designed to put more hours into your day. In today's distributed, high-speed work environments, having the power to remotely support your key systems, servers, desktops, and laptops, as well as interactively support users, provides real-time savings and lets you get more things done. Manage it all without leaving your desk with DameWare. DameWare Remote Support is a comprehensive and secure on-premises remote desktop client that allows you to control remote users' computers from your desktop, Android, or iOS device, connect to unattended systems, as well as manage your Windows servers and Active Directory infrastructure. DameWare Mini Remote Control delivers fast, secure, simple remote desktop and laptop control. DameWare MRC includes all the features you need and want and is the best value in remote control software. DameWare Patch Manager is a complete patch management solution that allows you to patch both Microsoft and 3rd party applications from one easy-to-use console. With DameWare Patch Manager you can quickly and easily generate patches, deploy them and report on their success.

Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running. You can see all of your cases in one place and engage with customers across all channels (Twitter, Facebook, phone, email, chat, and discussion boards) in one easy-to-use desktop, and get the insights you need to grow your business. Desk.com automatically integrates with Salesforce and scales no matter how big your business grows. Desk.com is used by thousands of companies including Yelp, Asana, Disqus, Square, iHeartRadio, Munchery, and One Kings Lane.

Sample Customers
Illinois School District
One Kings Lane, Munchery, ZenPayroll, Spotify, SoundCloud, Pandora
Top Industries
VISITORS READING REVIEWS
Government18%
Computer Software Company10%
Financial Services Firm8%
Manufacturing Company5%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business22%
Midsize Enterprise16%
Large Enterprise62%
No Data Available
Buyer's Guide
Remote Access
April 2024
Download Free Report
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access. Updated: April 2024.
DOWNLOAD NOW
769,789 professionals have used our research since 2012.

Dameware Remote Support is ranked 27th in Remote Access while salesforce.com Desk.com [EOL] doesn't meet the minimum requirements to be ranked in Remote Access. Dameware Remote Support is rated 8.6, while salesforce.com Desk.com [EOL] is rated 4.0. The top reviewer of Dameware Remote Support writes "The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles". On the other hand, the top reviewer of salesforce.com Desk.com [EOL] writes "Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier. ". Dameware Remote Support is most compared with Microsoft Remote Desktop Services, N-able Take Control, VNC Connect, ManageEngine ServiceDesk Plus and LogMeIn Pro, whereas salesforce.com Desk.com [EOL] is most compared with .

We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.