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The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot... more»
People no longer want to kill me. Meaning, with the amount of tools I have accessible to me through the product, there's less interaction needed with the end user. In other words, all I have to do is have them get that machine on the... more»
My biggest complaint was iPhone, which they're steadily working on making better, which is great. As I said, I haven't had a chance to test it, but I'm really excited about it. Looks good. The iPhone support has been the Achilles heel for the... more»
It makes it more convenient to remotely administer computers, via the web or mobile devices. That seems to be a good feature we're using more and it's very convenient to be able to get to whatever location we need to, rapidly.
As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing. The only... more»
The number one feature that seems to be the most valuable for us is the ability to assign user access to servers in a decentralized environment. Given that LogMeIn is one of the only ones in this space that can do that, it makes it a very... more»
We are a very decentralized infrastructure. Though there are plenty of Remote Management tools available on the market, having a tool like LogMeIn Central proves invaluable, as it can connect from anywhere, with no required firewall... more»
Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well. For instance, they have a Windows update feature, which is a great value-add when you have a large fleet of... more»
The main features that I felt were valuable to our organization were: * Ability to manage iOS and Android mobile devices. * Application white/black listing. * Comprehensive rule based policies with relative parity between platforms.
In this case it was an upgrade from XenMobile 8.6 so it was an upgrade to maintain support from the vendor. The main areas of improvement would be around reporting and integration with ShareFile and access to the Worx suite of mobile... more»
Even with professional services, deployment can be a challenge; especially when integrating with Exchange when rolling out WorxMail (as an alternative over the native mail clients to containerize and restrict access content). Support is also... more»
I tried different software out there and LogMeIn Rescue has the best compatibility. Something else might work, but you have conflict with so many networks. LogMeIn has the best ratio of almost 99% connection. Whereas, with some other... more»
I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other technicians, so I can have most of the technicians... more»
The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people... more»
When we work with clients remotely, they usually always come back. They are recurring clients. So, it is real easy when we work with them, and we are using LogMeIn Rescue that we put LogMeIn Unattended on there. This allows us to remote into... more»
I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system. I would like it to have an iPad client, like their LogMeIn Pro has. Therefore, I can get into clients... more»
The automation, where you don't have to keep entering the password and you can pull up the login client. That's the best thing because it just makes it simpler to use. You don't have to remember the password and the login all the time. Once... more»
It gives us mobility. Most of our processes are in our main accounting software in our office. So, whether I'm there or I'm in Chicago or Philadelphia or Boston or wherever I might be, I can get access to it. If I get a customer that calls me... more»
Because we have many users in the field, the only time they would ever come to the corporate office is on a Monday, so if something would happen to go wrong on a Tuesday, the issue couldn't get resolved for a full week. Now it's almost... more»
I would think it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the... more»
I very much like the stability and speed of TeamViewer. Teamviewer has never crashed, connects for 99.99% without delays in only a few seconds. When connected, it's like you work on the remote machine like you would locally, no delays, no sluggishness, just perfect. It has a lot of features (of which I only use about half). There are a lot of features which can... more»
This sounds really strange but, at the moment, we can't think of any improvements in the scope of this product for our company. It already has everything we need and it works like a dream. In the years I have used TeamViewer, everything that I missed was already added. So, over the last year, there was never a time that I wished for something more or different... more»
We switched over from LogMeIn Rescue, which was okay but became very expensive. ConnectWise is our backup method. We don't use it as much as we do our RMM software and remote support, but it has definitely really helped in terms of speed and... more»
Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple, very easy, I could see the name that was typed in, the IP... more»
It has a client, but it is pretty quick loading the client on the users that we have to connect back. It is very light and quick. We have several machines that have the client always listening for us: servers and personless computers. We have... more»
The time it takes to troubleshoot one of our users is cut significantly. Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case. To troubleshoot, e.g., a connection, it may... more»
When we try to remote into an iPhone, it is not as easy as an Android or a computer. The iPhone remote: It needs some improvement. When do you log in, it maybe how the iOS deals with it. You cannot actually take control, you can only see. You... more»
The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location.
Our whole business operates off of the internet. For example, one our stores is located in Ashland, Kentucky. Let's say our store in Berea, Kentucky, which is about three and a half hours away, has a problem where it's simply a check-box that... more»
Clipboard management could be better. As could the drag-and-drop file upload/download function, the clipboard is shared for everyone. So it’s very possible to copy a block of text and when pasting you end up pasting a completely different... more»
Reliability is probably the strongest thing that I have observed. Maybe fewer clicks that are required to get the organization up and operational. Those are probably the two things: ease of use and reliability. I do take complete control of... more»
I do not use it a lot, but I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and... more»
As a whole. I am still a little disappointed with the mobile side of it. Unfortunately, we just can't take over and manage a phone like we can a computer, and that would be really helpful. The other thing is it would really be nice to be able... more»
The multiple protocols: Being able to aggregate all connections (RDP, FTP, SSH, VPN, etc.) in the same interface and make each server readily available in the same way, which lets me focus on the problem regardless of where it is.
I was able to maintain connections to over 400 different servers and services using password best practices. This allowed me to resolve the issue rather than waste time looking up passwords to the various servers. In addition, once I upgraded... more»
There are always bugs to squash, beyond that, it is really kind of difficult for new users to discover and use many of the features due to the bewildering array of choices and ways to do things. I do not have a good idea on how to solve the... more»
We use it to log in just to access the workstation. Every once in a blue moon you can print from that workstation to your computer, that you're currently on. I've used it for that, and that's it. We don't use it for anything else. We don't transfer files. We don't use it for anything else.
Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more. I'm sure when they increase their price they're going to lose a lot of clients. That's it. I don't really have anything for... more»
Technical Architect offering Consultancy Services and Technical Governance at Various Clients
May 04 2017
What do you think of XenApp?
Remote access BYOD High performance Feature-rich, full desktop experience
• Improvements to My Organization
It has enabled remote working from anyplace, anytime, and anywhere It has simplified, secured, and centralized the challenges of O/S deployment across the enterprise.
• Room for Improvement
They could reduce the number of bugs and fixes required post release. This would ensure a smooth integration with any flavour of hypervisor or cloud provider.
• Use of Solution
I have been using the product for fifteen years.
• Deployment Issues
Over the years Citrix has increased the pace in which new versions are released, and often the product has not gone through thorough enough testing so the consultants are left very challenged trying to resolve...
IT Manager, System Engineer, Consultant at a tech vendor with 51-200 employees
Nov 21 2017
What do you think of LogMeIn Rescue?
Primary Use Case
I do remote support, and the ability to work. Once I am connected, I can keep working on it, so it seems to be consistent. Big companies are using it. It has been working great for us.
• Valuable Features
It gives us the ability to connect to PCs through a firewall. They provide a multi-operating system with multi-platform support. We have never had any issues with it.
• Room for Improvement
It used to be cheaper: LogMeIn used to be free and LogMeIn Rescue used to be cheaper. The ability to log into PCs, MACs, and iOS to do On-Demand support for our software and troubleshooting is the big feature, but the disadvantage is the price.
• Use of Solution
8 to 9 years.
• Stability Issues
No issues. We have had multiple sessions running at one time...
Some of the valuable features are: * Non-persistent agent: This is the most valuable feature as there is no permanent client agent on the end user's machine. Support representatives provide the user with a URL and a session key. The user... more»
This product provides remote assistance to globally dispersed users with single clustered instance. It also has features such as secure auditing/reporting and multi-language support that are key aspects for our environment.
The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then. As new customers come in our Bomgar based remote support solution may... more»
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Our users have ranked the top virtual user session solutions according to their valuable... more»
Dedicated, client-focused Senior Technology Consultant, Business Consultant, and Enterprise Technology Addict. Diversified background and over 18 years of IT and business consulting experience. Technical expert recognized for ability to successfully tackle challenging issues and provide creative... more>>
I'm a solution architect and an IT veteran, working in IT since ’93, the last 8+ years for PQR. My primary focus is End User Computing. I'm unbiased, with a focus on all EUC vendors making sure the customer will get the best solution possible. I'm a VMware vExpert and a member of the VMware EUC... more>>