Find out what your peers are saying about TeamViewer, ConnectWise, Bomgar Corporation and others in Remote Access.
278,607 professionals have used our research since 2012.
Find out what your peers are saying about TeamViewer, ConnectWise, Bomgar Corporation and others in Remote Access.
278,607 professionals have used our research since 2012.
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The total ranking of a product, represented by the bar length, is based on a weighted aggregate score. The score is calculated as follows: The product with the highest count in each area gets the highest available score. (20 points for Reviews; 16 points for Views, Comparisons, and Followers.) Every other product gets assigned points based on its total in proportion to the #1 product in that area. For example, if a product has 80% of the number of reviews compared to the product with the most reviews then the product's score for reviews would be 20% (weighting factor) * 80% = 16. For Average Rating, the maximum score is 32 points awarded linearly based on our rating scale of 1-10. If a product has fewer than ten reviews, the point contribution for Average Rating is reduced (one-third reduction in points for products with 5-9 reviews; two-thirds reduction for products with fewer than five reviews). Reviews that are more than 24 months old, as well as those written by resellers, are completely excluded from the ranking algorithm.
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Remote Access Reviews

Read reviews of Remote Access that are trending in the IT Central Station community:
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Real User
Director of IT at a retailer with 11-50 employees
Dec 13 2017

What is most valuable?

The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot... more»

How has it helped my organization?

People no longer want to kill me. Meaning, with the amount of tools I have accessible to me through the product, there's less interaction needed with the end user. In other words, all I have to do is have them get that machine on the... more»

What needs improvement?

My biggest complaint was iPhone, which they're steadily working on making better, which is great. As I said, I haven't had a chance to test it, but I'm really excited about it. Looks good. The iPhone support has been the Achilles heel for the... more»
Real User
CEO
Mar 06 2018

What is most valuable?

Having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot.

How has it helped my organization?

It makes it more convenient to remotely administer computers, via the web or mobile devices. That seems to be a good feature we're using more and it's very convenient to be able to get to whatever location we need to, rapidly.

What needs improvement?

As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing. The only... more»
Find out what your peers are saying about TeamViewer, ConnectWise, Bomgar Corporation and others in Remote Access.
278,607 professionals have used our research since 2012.
Real User
Chief Technology Officer at a tech services company with 51-200 employees
Nov 15 2017

What is most valuable?

The number one feature that seems to be the most valuable for us is the ability to assign user access to servers in a decentralized environment. Given that LogMeIn is one of the only ones in this space that can do that, it makes it a very... more»

How has it helped my organization?

We are a very decentralized infrastructure. Though there are plenty of Remote Management tools available on the market, having a tool like LogMeIn Central proves invaluable, as it can connect from anywhere, with no required firewall... more»

What needs improvement?

Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well. For instance, they have a Windows update feature, which is a great value-add when you have a large fleet of... more»
Citrix
Real User
IT Project Manager at a energy/utilities company with 501-1,000 employees
Feb 26 2017

What is most valuable?

The main features that I felt were valuable to our organization were: * Ability to manage iOS and Android mobile devices. * Application white/black listing. * Comprehensive rule based policies with relative parity between platforms.

How has it helped my organization?

In this case it was an upgrade from XenMobile 8.6 so it was an upgrade to maintain support from the vendor. The main areas of improvement would be around reporting and integration with ShareFile and access to the Worx suite of mobile... more»

What needs improvement?

Even with professional services, deployment can be a challenge; especially when integrating with Exchange when rolling out WorxMail (as an alternative over the native mail clients to containerize and restrict access content). Support is also... more»
Real User
President/CEO at a healthcare company with 11-50 employees
Jan 29 2018

What is most valuable?

I tried different software out there and LogMeIn Rescue has the best compatibility. Something else might work, but you have conflict with so many networks. LogMeIn has the best ratio of almost 99% connection. Whereas, with some other... more»

How has it helped my organization?

I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other technicians, so I can have most of the technicians... more»

What needs improvement?

The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people... more»
Real User
Co-Founder
Nov 26 2017

What is most valuable?

* Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting. * We use "Unattended Access".

How has it helped my organization?

When we work with clients remotely, they usually always come back. They are recurring clients. So, it is real easy when we work with them, and we are using LogMeIn Rescue that we put LogMeIn Unattended on there. This allows us to remote into... more»

What needs improvement?

I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system. I would like it to have an iPad client, like their LogMeIn Pro has. Therefore, I can get into clients... more»
Real User
President at a manufacturing company with 1-10 employees
Jan 23 2018

What is most valuable?

The automation, where you don't have to keep entering the password and you can pull up the login client. That's the best thing because it just makes it simpler to use. You don't have to remember the password and the login all the time. Once... more»

How has it helped my organization?

It gives us mobility. Most of our processes are in our main accounting software in our office. So, whether I'm there or I'm in Chicago or Philadelphia or Boston or wherever I might be, I can get access to it. If I get a customer that calls me... more»

What needs improvement?

It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company.
Real User
IT Manager at a retailer with 51-200 employees
Jan 29 2018

What is most valuable?

The ability to remotely access the desktop, or remotely log in to the user's interface to see what they're doing and interact with them.

How has it helped my organization?

Because we have many users in the field, the only time they would ever come to the corporate office is on a Monday, so if something would happen to go wrong on a Tuesday, the issue couldn't get resolved for a full week. Now it's almost... more»

What needs improvement?

I would think it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the... more»
TeamViewer
Real User
Analist / developer at a tech services company with 51-200 employees
Aug 30 2016

What is most valuable?

I very much like the stability and speed of TeamViewer. Teamviewer has never crashed, connects for 99.99% without delays in only a few seconds. When connected, it's like you work on the remote machine like you would locally, no delays, no sluggishness, just perfect. It has a lot of features (of which I only use about half). There are a lot of features which can... more»

What needs improvement?

This sounds really strange but, at the moment, we can't think of any improvements in the scope of this product for our company. It already has everything we need and it works like a dream. In the years I have used TeamViewer, everything that I missed was already added. So, over the last year, there was never a time that I wished for something more or different... more»
Real User
IT Manager
May 24 2018

What is most valuable?

The ease of use is really good. In addition, obviously, uptime - making sure it's online and working for when we need it. The interface is very good and, overall, it is a really pleasant experience.

How has it helped my organization?

We switched over from LogMeIn Rescue, which was okay but became very expensive. ConnectWise is our backup method. We don't use it as much as we do our RMM software and remote support, but it has definitely really helped in terms of speed and... more»

What needs improvement?

Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple, very easy, I could see the name that was typed in, the IP... more»
Real User
TSM at a manufacturing company with 5,001-10,000 employees
Jan 10 2018

What is most valuable?

It has a client, but it is pretty quick loading the client on the users that we have to connect back. It is very light and quick. We have several machines that have the client always listening for us: servers and personless computers. We have... more»

How has it helped my organization?

The time it takes to troubleshoot one of our users is cut significantly. Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case. To troubleshoot, e.g., a connection, it may... more»

What needs improvement?

When we try to remote into an iPhone, it is not as easy as an Android or a computer. The iPhone remote: It needs some improvement. When do you log in, it maybe how the iOS deals with it. You cannot actually take control, you can only see. You... more»
Real User
Data Analyst & Back Office Support at a non-tech company with 11-50 employees
Jan 29 2018

What is most valuable?

The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location.

How has it helped my organization?

Our whole business operates off of the internet. For example, one our stores is located in Ashland, Kentucky. Let's say our store in Berea, Kentucky, which is about three and a half hours away, has a problem where it's simply a check-box that... more»

What needs improvement?

I haven't really found anything that I would want to improve, it meets all of our needs. If I had to point out one thing, it would be that it is expensive.
TeamViewer
Real User
Web Administrator at a sports company with 51-200 employees
Sep 01 2016

What is most valuable?

It’s primary function of RDP is the product’s most valuable feature.

How has it helped my organization?

It has been a great way of allowing multiple users both registered and unregistered to use RDP, from both system management and use points of view - as well as using it to support remote users.

What needs improvement?

Clipboard management could be better. As could the drag-and-drop file upload/download function, the clipboard is shared for everyone. So it’s very possible to copy a block of text and when pasting you end up pasting a completely different... more»
Real User
Research Scientist
Mar 04 2018

What is most valuable?

The ability to easily connect back and retrieve data from the computer systems that I have.

How has it helped my organization?

Reliability is probably the strongest thing that I have observed. Maybe fewer clicks that are required to get the organization up and operational. Those are probably the two things: ease of use and reliability. I do take complete control of... more»

What needs improvement?

I do not use it a lot, but I would enhance the product, so if I had two screens in front of me, it could connect to two computers simultaneously with the program. For example, if I had a computer at location A and a computer at location B and... more»
Real User
Owner
Nov 21 2017

What is most valuable?

The ability to either send a link or have a client that is not managed; essentially, to be able to access them remotely.

How has it helped my organization?

A lot of our clients are in a 60 mile radius of our office. The ability to solve a problem in 10 minutes rather than roll out a truck makes a huge difference.

What needs improvement?

As a whole. I am still a little disappointed with the mobile side of it. Unfortunately, we just can't take over and manage a phone like we can a computer, and that would be really helpful. The other thing is it would really be nice to be able... more»
Real User
DevOps Engineer at a tech services company with 51-200 employees
Jan 15 2018

What is most valuable?

The multiple protocols: Being able to aggregate all connections (RDP, FTP, SSH, VPN, etc.) in the same interface and make each server readily available in the same way, which lets me focus on the problem regardless of where it is.

How has it helped my organization?

I was able to maintain connections to over 400 different servers and services using password best practices. This allowed me to resolve the issue rather than waste time looking up passwords to the various servers. In addition, once I upgraded... more»

What needs improvement?

There are always bugs to squash, beyond that, it is really kind of difficult for new users to discover and use many of the features due to the bewildering array of choices and ways to do things. I do not have a good idea on how to solve the... more»
Real User
Owner and Operator
Jan 23 2018

How has it helped my organization?

We use it to log in just to access the workstation. Every once in a blue moon you can print from that workstation to your computer, that you're currently on. I've used it for that, and that's it. We don't use it for anything else. We don't transfer files. We don't use it for anything else.

What needs improvement?

Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more. I'm sure when they increase their price they're going to lose a lot of clients. That's it. I don't really have anything for... more»
Citrix
Real User
Technical Architect offering Consultancy Services and Technical Governance at Various Clients
May 04 2017

What do you think of XenApp?

Valuable Features Remote access BYOD High performance Feature-rich, full desktop experience • Improvements to My Organization It has enabled remote working from anyplace, anytime, and anywhere It has simplified, secured, and centralized the challenges of O/S deployment across the enterprise. • Room for Improvement They could reduce the number of bugs and fixes required post release. This would ensure a smooth integration with any flavour of hypervisor or cloud provider. • Use of Solution I have been using the product for fifteen years. • Deployment Issues Over the years Citrix has increased the pace in which new versions are released, and often the product has not gone through thorough enough testing so the consultants are left very challenged trying to resolve...
Consultant
IT Manager, System Engineer, Consultant at a tech vendor with 51-200 employees
Nov 21 2017

What do you think of LogMeIn Rescue?

Primary Use Case I do remote support, and the ability to work. Once I am connected, I can keep working on it, so it seems to be consistent. Big companies are using it. It has been working great for us. • Valuable Features It gives us the ability to connect to PCs through a firewall.  They provide a multi-operating system with multi-platform support.  We have never had any issues with it. • Room for Improvement It used to be cheaper: LogMeIn used to be free and LogMeIn Rescue used to be cheaper.  The ability to log into PCs, MACs, and iOS to do On-Demand support for our software and troubleshooting is the big feature, but the disadvantage is the price.  • Use of Solution 8 to 9 years. • Stability Issues No issues. We have had multiple sessions running at one time...
Bomgar Corporation
Real User
Senior Professional at a tech company with 10,001+ employees
Sep 17 2017

What is most valuable?

Some of the valuable features are: * Non-persistent agent: This is the most valuable feature as there is no permanent client agent on the end user's machine. Support representatives provide the user with a URL and a session key. The user... more»

How has it helped my organization?

This product provides remote assistance to globally dispersed users with single clustered instance. It also has features such as secure auditing/reporting and multi-language support that are key aspects for our environment.

What needs improvement?

The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then. As new customers come in our Bomgar based remote support solution may... more»
Find out what your peers are saying about TeamViewer, ConnectWise, Bomgar Corporation and others in Remote Access.
278,607 professionals have used our research since 2012.

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