The best Remote Access vendors are TeamViewer, LogMeIn Pro, XenApp (Citrix Virtual Apps), ConnectWise Control, and Bomgar Remote Support.
TeamViewer is the top solution according to IT Central Station reviews and rankings.
One reviewer writes: "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS", and another reviewer writes: "Automatically prompts me for session details when done, which can be automatically turned into invoices".
The 2nd best product is LogMeIn Pro. A user writes: " I can work from anywhere, correct problems, and train people remotely",
and another reviewer writes: "Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner".
See our free Buyer's Guide for Remote Access.