TeamSupport vs salesforce.com Desk.com [EOL] comparison

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views| comparisons
0% willing to recommend
TeamSupport Logo
117 views|68 comparisons
100% willing to recommend
Executive Summary

We performed a comparison between salesforce.com Desk.com [EOL] and TeamSupport based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: May 2024).
770,292 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "The price is approximately $70 per agent, per month."
  • More TeamSupport Pricing and Cost Advice →

    Ranking
    Unranked
    In Help Desk Software
    42nd
    out of 59 in Help Desk Software
    Views
    117
    Comparisons
    68
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Buyer's Guide
    Help Desk Software
    May 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: May 2024.
    770,292 professionals have used our research since 2012.
    Comparisons
    Also Known As
    Desk.com, Salesforce Assistly
    Learn More
    Overview

    Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running. You can see all of your cases in one place and engage with customers across all channels (Twitter, Facebook, phone, email, chat, and discussion boards) in one easy-to-use desktop, and get the insights you need to grow your business. Desk.com automatically integrates with Salesforce and scales no matter how big your business grows. Desk.com is used by thousands of companies including Yelp, Asana, Disqus, Square, iHeartRadio, Munchery, and One Kings Lane.

    TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. 

    With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.  

    Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.

    Sample Customers
    One Kings Lane, Munchery, ZenPayroll, Spotify, SoundCloud, Pandora
    Nokia, American Lung Association, Fujifilm, NBA, Comcast
    Buyer's Guide
    Help Desk Software
    May 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: May 2024.
    770,292 professionals have used our research since 2012.

    salesforce.com Desk.com [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software while TeamSupport is ranked 42nd in Help Desk Software. salesforce.com Desk.com [EOL] is rated 4.0, while TeamSupport is rated 7.0. The top reviewer of salesforce.com Desk.com [EOL] writes "Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier. ". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". salesforce.com Desk.com [EOL] is most compared with , whereas TeamSupport is most compared with .

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.