We performed a comparison between ServiceNow Cloud Observability and Splunk Enterprise Security based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."The UI is very intuitive."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"Integration with the cloud is pretty important and good for us. We found the integration with a lot of tools, not all tools yet, valuable. It does make the transfer of data, log files, and other things easier for us."
"The alerts are very effective."
"The solution allows easy gathering and ingestion of the data."
"The solution is the market leader."
"The most valuable feature of Splunk Enterprise Security is the comprehensive logging capabilities it provides."
"Alerts when a server is malfunctioning, monitors external attacks, and takes action to stop spreading viruses."
"The solution has plenty of features that are good."
"Correlating data across different systems via one interface will allow you to know your environment or identify incident data in ways you never imagined."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The dashboard and graphics must be improved."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The setup time is quite long."
"If possible, we would like to have not only a log monitoring system but a network monitoring feature in this solution as well."
"Deployment is not difficult but the lock sources and configurations can take time."
"The case management area of the ES could be improved. The ability to move cases through various stages and states. The ability to close a case would be key improvement."
"The security can be improved."
"They should make data onboarding easier."
"Splunk's ability to analyze malicious activities scores an 8 out of 10, but there's room for improvement. By analyzing emerging patterns, Splunk could identify and predict potential threats more effectively."
"Integrating tools and creating use cases could be easier. It's hard for a junior security engineer with only a couple of years of experience to write use cases. They can do it, but it's much easier in a solution like IBM QRadar. Setting conditions is like a multiple-choice type of thing. It's a more user-friendly process."
ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews while Splunk Enterprise Security is ranked 2nd in Security Information and Event Management (SIEM) with 228 reviews. ServiceNow Cloud Observability is rated 7.4, while Splunk Enterprise Security is rated 8.4. The top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". ServiceNow Cloud Observability is most compared with Grafana, New Relic, Dynatrace, Datadog and Prometheus, whereas Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Microsoft Sentinel and Elastic Security.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.