We performed a comparison between Dynatrace and ServiceNow Cloud Observability based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable component of it is taking that guessing out of troubleshooting problems. We no longer have to rely on an architect, or an application person, or someone's memory of how the transaction moves throughout the infrastructure and the different dependencies that it has on it. We can see it right there and we find out more that we ever imagined."
"With PurePath, I am able to find the root cause of the error or bug existing in our system."
"A monitoring system that can show us code level details."
"If you look in the APM sector, it is a very nice package to install."
"It helps DevOps find all its problems easily and analyzes performance problems."
"Dynatrace helps us to improve overall performance and allows us to detect the root cause of an outbreak on our systems."
"The technical support has always been responsive."
"Dynatrace helped us with root cause analysis of poor performing components of our applications."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The UI is very intuitive."
"Richer, deeper partner channel: It needs to expand and deepen the business use cases, where their solutions can help."
"Even if the engine can manage a huge amount of data, requests take time to succeed."
"This solution needs more powerful database monitoring capabilities."
"It's not very scalable, we cannot add another server onto it."
"Either use less system resources and be faster or use more resources to pre-compute the PurePath on recent X minutes of data"
"The only challenge is that it's an extensive tool that requires a significant amount of time to learn."
"There are some bugs in it. Sometimes things get hung just for second, and you have to refresh something. Also, they aren't necessarily intuitive, but to me, they're just going to get better over time."
"I would like a tool that can give me a one page view of all the problems and issues."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The dashboard and graphics must be improved."
Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 340 reviews while ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews. Dynatrace is rated 8.8, while ServiceNow Cloud Observability is rated 7.4. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas ServiceNow Cloud Observability is most compared with Grafana, New Relic, Datadog, Elastic Observability and Splunk Enterprise Security. See our Dynatrace vs. ServiceNow Cloud Observability report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
