We performed a comparison between New Relic and ServiceNow Cloud Observability based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user."
"The most valuable feature of New Relic is its ease of use."
"It offers helpful user metrics so we can learn more about the user experience."
"It has prevented failures from occurring in our production environment."
"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."
"You don't have to go through a list of 500 servers."
"Working with the solution is very easy. It's user-friendly."
"The UI is very intuitive."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"New Relic needs to improve is the user data schema."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"Compared to their competitors, they are missing some features at the moment."
"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"The price needs improvement."
"The dashboard and graphics must be improved."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews while ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews. New Relic is rated 8.6, while ServiceNow Cloud Observability is rated 7.4. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas ServiceNow Cloud Observability is most compared with Grafana, Dynatrace, Datadog, Elastic Observability and Splunk Enterprise Security. See our New Relic vs. ServiceNow Cloud Observability report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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