The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy.

The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software.

The most valuable feature is the patching solution. Patching Windows machines can quickly become something that doesn't get accomplished. Since the patches are tested before implemented many patches that cause machines to have issues don't get implemented until they are fixed. The  two major patches that occur in Windows twice a year can be put off for 3 months. The next would be remote connection where logmein pro is used, There's a 24/7 help desk. and Webroot suite is standard. I use the security suite and have watch ransomware attacks get stopped in their tracks. Saving hundreds of dollars in lost data and time

The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful.