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Dell EMC ECS Room for Improvement

AL
Technical Consultant at a tech services company with 10,001+ employees

The disaster recovery could be improved because there should be something in-built within the ECS. Search and recovery should be in-built. Right now, we have to use some external tools for performing the recovery itself. For example, we're using Atempo or deploying Golden Superna, so it has dependency on the external third-party vendors.

Currently, there aren't any pain points with this solution, but there have been some in the past. From the Golden Superna perspective, one pain point was that we weren't able to deploy it successfully. Dell, which provides this solution, was not able to deliver it successfully. The problem was that they deployed the Superna Golden Copy for the recovery purpose, where we create the buckets for the file-level recovery. But the solution itself was deployed on one of the VMs, and the problem was that we were told that this VM where the Superna Golden Copy was setting itself would only direct the Isilon to replicate or take the backup to the ECS directly. However, later on, we were able to discover that this was not directing itself. All of the data had to travel through the VM itself. There were a lot of issues in that case because we were going to face a bottleneck in our production environment, and we discarded that.

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TR
System Engineer at a tech services company with 11-50 employees

Technical support needs to be improved.

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TH
Senior Datacenter Consultant at a computer software company with 501-1,000 employees

The issue we have is the solution is doing a system Read-Only to only 90%. Instead of 100%, you get the read-only at 90%. It's hard to explain to the customer that, "your system is full, you only have it at 90% full, however, yes, that's considered full even though you have 10% left." You should be able to calculate so that when it's full it's 100% full, not just 90%. 

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Find out what your peers are saying about Dell EMC, NetApp, Red Hat and others in File and Object Storage. Updated: November 2021.
552,695 professionals have used our research since 2012.
LL
Product Manager at a comms service provider with 11-50 employees

In Taiwan, they don't have professional technical support. They don't have many channels or distributions to provide professional services.

They only provide preventative services for themselves. It is very difficult for us to resell this service to our enterprise customers because EMC doesn't have many resources. This is an area that needs to be improved. 

Our customers need EMC for their Big Data services.

This product is very competitive but the professional services need to be improved. 

Also, the price could be reduced. We need more marketing activity in Taiwan, as it would be very helpful in trying to resell this product.

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WK
IT Infrastructure Engineer at a government with 5,001-10,000 employees

The solution needs to provide better integration between this solution and all other kinds of systems.

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DN
Senior Buyer at a tech services company with 1-10 employees

The solution could be more cost-effective and secure. 

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PC
Cybersecurity Consultant at a tech services company with 11-50 employees

Its security can be improved.

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Find out what your peers are saying about Dell EMC, NetApp, Red Hat and others in File and Object Storage. Updated: November 2021.
552,695 professionals have used our research since 2012.