The dashboard is not user-friendly. The solution, in general, isn't great from a user's perspective. 

You need to be well trained to handle the initial setup. They need to simplify this. Right now, you need a lot of training on the product.

At some level, the documentation, the information as far as the components, it's sometimes a little difficult to find the information necessary to implement aspects.

The documentation the vendor provides and even in the user groups and stuff, some of the information is very scarce.