Mohamed Tarek - PeerSpot reviewer
Technical Consultant at Intercom Enterprises
Real User
Top 5
Simple and quick initial setup, and stable
Pros and Cons
  • "The initial setup of Entuity is easy and the full process took approximately 30 minutes."
  • "Entuity can improve the fetching of device configuration. The solution uses scripts and I could not understand them or find any recourses on the internet to learn about the language that is used in the script. It could be more user-friendly and the device configuration management could be enhanced."

What is our primary use case?

I am using Entuity to monitor the health and status of devices and to receive configurations from them.

What is most valuable?

I am fully satisfied with all of Entuity.

What needs improvement?

Entuity can improve the fetching of device configuration. The solution uses scripts and I could not understand them or find any recourses on the internet to learn about the language that is used in the script. It could be more user-friendly and the device configuration management could be enhanced.

In a future release, it would be useful if they could add a packet sniffer. that could perform a deep packet inspection in Entuity instead of doing it with another solution. 

For how long have I used the solution?

I have been using Entuity for approximately eight months.

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What do I think about the stability of the solution?

The stability of Entuity is good.

What do I think about the scalability of the solution?

Entuity is scalable.

I am the only one using this solution in my company.

How are customer service and support?

I have not used the support.

How was the initial setup?

The initial setup of Entuity is easy and the full process took approximately 30 minutes.

What's my experience with pricing, setup cost, and licensing?

There is a license required to use this solution.

What other advice do I have?

I would encourage others to use Entuity, as it's powerful and user-friendly.

I rate Entuity an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Prabhat Chandra - PeerSpot reviewer
Technical Lead at Tech Mahindra
Real User
Top 10
User-friendly and easy to manage
Pros and Cons
  • "Entuity's best feature is its ability to monitor a large number of devices."
  • "In the most recent versions, Entuity has removed the Explorer navigation feature. This was very useful, and Entuity would be improved by restoring it."

What is our primary use case?

Entuity is mainly used to monitor networking devices.

What is most valuable?

Entuity's best feature is its ability to monitor a large number of devices.

What needs improvement?

In the most recent versions, Entuity has removed the Explorer navigation feature. This was very useful, and Entuity would be improved by restoring it. Entuity's internal coding also tends to lag and crash. In the next release, Entuity should add support for more devices.

For how long have I used the solution?

I've been using Entuity for more than five years.

What do I think about the stability of the solution?

Entuity is stable.

What do I think about the scalability of the solution?

Entuity is scalable.

How are customer service and support?

Entuity's technical support is helpful but doesn't provide estimates for when a resolution will be offered.

How was the initial setup?

The initial setup was a little complex, and the deployment was slower than with earlier versions.

What's my experience with pricing, setup cost, and licensing?

Entuity's licensing is very highly-priced.

What other advice do I have?

I would recommend Entuity to other users as it's user-friendly and easier to manage than other solutions. I would rate Entuity eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Operations Director at a tech services company
Real User
Easy to deploy, easy to use, and easy to integrate into other solutions
Pros and Cons
  • "This is a product that is easy to deploy and maintain with a positive end-user experience."
  • "A typical user might want to see even more depth to the standard reporting and ease of integration."

What is our primary use case?

We use the product for monitoring. We also use it to integrate our monitor of monitors.

How has it helped my organization?

It provides you with the ability to intimately see what's going on. Some clients just sit on the dock and they don't go to see what's out there in the water. The Entuity solution actually gives users the ability to see what's out there.

What is most valuable?

The most valuable feature is the ease of deployment, simplicity of the end user's experience (the forms and the sheets that you use, the screens you can use to see what's going on, and overall capability), as well as the ease of integration into other solutions.

What needs improvement?

It is pretty straightforward and pretty easy to use. What might be improved for the user may be the depth of insight into the events that do happen and the ease of integration. I'm sure the typical user may want to enhance the reporting side of things as far as the depth of reporting and ease of doing so. It could be easier for the end user to do integration.

The perfect solution will do everything a user needs, right from covering networking to servers to end users. It would just work end to end. That type of coverage comes at a price. Finding a balance between the price point and coverage is where any monitoring solution out becomes a stumbling block. The end user needs to find a solution that balances between the coverage and price. It would be nice to have one solution that does everything that was inexpensive. That may not really match with those who have a budget.

For how long have I used the solution?

We have been using this product for many years from when it was called Eye of the Storm.

What do I think about the stability of the solution?

We have no complaints whatsoever as far as the stability.

What do I think about the scalability of the solution?

Entuity is definitely scalable. We use it for medium to larger markets and it is easy to scale. It is not very complex to enhance the deployment further.

We sort of run implementations with a small handful of guys. When I was running it as Eye of the Storm, I had three or four people that looked after it for a number of clients. It is really simple enough to maintain and scale.

We've got it looking after the segment that it serves in simple deployments. We're always looking, depending on the purpose in the solution or the client needs and depending on what they've already got in their environments. We take it from there. I don't think it would be fair to say that we would necessarily be scaling it. It all depends on the fit for the actual client base.

How are customer service and technical support?

Customer service and technical support are very good. No complaints whatsoever.

Which solution did I use previously and why did I switch?

We use multiple solutions depending on the needs of a client. We use Entuity. We've made use of Cognos. With some of our enterprise clients, we look at TrueSight. We've looked at WhatsUp Gold for some of the solutions. It all depends on what the client has got to monitor, what the client has got available and how big an organization the client is. It depends on how many endpoints are required. We didn't switch so much as choose what's best in situations.

How was the initial setup?

For our implementations, we find it pretty straightforward. That's with our long-term experience with the product. We've used it as a plugin or in addition to a bigger solution. It is just a couple of weeks to get it to the point where a client actually gets the maximum out of it. It doesn't take long at all.

What about the implementation team?

We do all our implementations for the client.

What was our ROI?

The client's return on investment is the security the solution provides. There is no way to put a price on that. In one way you hope it never has to do too much but the assurance itself is a return on the investment.

What's my experience with pricing, setup cost, and licensing?

It depends on the clients. We actually don't run it from our internal organization at all, we deploy it for the clients. The cost would vary depending on the size of the client. There are only a handful of agents that are out there who would be using Entuity to cover as it is pretty expensive.

What other advice do I have?

Don't over-complicate it. Don't try and do too much. It's the same thing we find wherever we deploy, whether we're deploying the Entuity solution or whether we're deploying True Sight: there are lots of things that can be done, but it is key to stick to the basics. Get the basics right before you try and get more complicated.

I would rate it an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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