We have an arrangement with IBM. They come out and they do the disk drive replacement, which they haven't have to do yet. They basically won't come out until there are three failed drives because that's the way the model works. They have done a couple of firmware upgrades and disk drive firmware upgrades, on the frame itself and the drives. That's all handled really well by their support center.

We have really good tech support from IBM; really good contacts. They're sort of our personal liaison.

IBM's technical support is all right.

Average. There is IBM support on this product, but sometimes it’s hard to get support from them.

Good.

Very good.

Good, though not much tech support has been needed.