it_user300492 - PeerSpot reviewer
Sales Engineer/Major Accounts with 51-200 employees
Real User
With increasing traffic to our sites, it has protected them from DDoS attacks against which we did not previously have a solution.

What is most valuable?

  • CDN
  • DDoS protection

How has it helped my organization?

Basically, before we found Incapsula, we were getting hit with 5-10 gigabit DDoS attacks, and we were trying to figure out how to fight the attacks. Therefore, we tried Incapsula out on one site, and through the trial we saw what the solution could do – the attacker gave up after a few tries. Once we signed up for an enterprise account with all ten sites we saw the attacks drop weekly.

What needs improvement?

It would be nice to get a feed from Incapsula to import into our system. We have to have multiple dashboards open at the same time, and it would be nice to have one single dashboard with all our information.

For how long have I used the solution?

I've used it for eight months.

Buyer's Guide
Distributed Denial of Service (DDOS) Protection
April 2024
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What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues – it has been particularly stable.

What do I think about the scalability of the solution?

Scalability has been pretty good, our European traffic has doubled and our sales have gone up along with our stability.

How are customer service and support?

Customer Service:

10/10

Technical Support:

10/10 – within 5 minutes we have had a response.

Which solution did I use previously and why did I switch?

We used a NetScaler mitigation appliance – nothing worked that well, we were getting attacks and they were taking down services.

How was the initial setup?

Setup was fairly straightforward. It took about 10 minutes as I had to fine tune it with our API to mitigate what traffic was being blocked. I was able to determine that pretty quickly and adjust accordingly.

What about the implementation team?

We did it in-house.

What was our ROI?

Probably about $150,00-$190,000 savings. It's hard to predict, but that would be my ROI estimate.

What's my experience with pricing, setup cost, and licensing?

It costs around $7/month, really cheap.

Which other solutions did I evaluate?

We looked at CloudFlare. We tried it but it didn’t work that well.

What other advice do I have?

Make sure you use a premium DNS provider. We had to move from a basic DNS provider to a more complex one to get it work with Incapsula 100%.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
PeerSpot user
AVP Product Development and Architecture at a media company with 1,001-5,000 employees
Vendor
Provides WAF configuration. I would like them to improve the reporting interface and filtering.

What is most valuable?

WAF configuration is the most valuable feature.

How has it helped my organization?

  • Reduced spammers during competitions
  • Bot reduction

What needs improvement?

Improve reporting interface and filtering.

For how long have I used the solution?

I have used it for two years.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

Mostly, we have not encountered any stability issues, except the occasional leak from the HK pod.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is good.

Technical Support:

Technical support is good.

Which solution did I use previously and why did I switch?

We previously used Fortinet.

What was our ROI?

Our ROI is about 45% since deployment on reduction of our cloud bill.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing is extremely competitive.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Distributed Denial of Service (DDOS) Protection
April 2024
Find out what your peers are saying about Imperva, Cloudflare, NETSCOUT and others in Distributed Denial of Service (DDOS) Protection. Updated: April 2024.
769,479 professionals have used our research since 2012.
PeerSpot user
Client Relations Coordinator at a marketing services firm
Vendor
I like the interface, customer service, and info updates.

What is most valuable?

I like the interface, customer service, and info updates.

How has it helped my organization?

We can now quickly respond to issues, as opposed to trying to find the technical problem on our end. We can now quickly address the problems of our clients in an effective manner.

What needs improvement?

I have found some issues with caching; seems to be inconsistent

For how long have I used the solution?

I have used it for five months.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

What do I think about the stability of the solution?

We have encountered very few stability issues, but those could be more due to the stability of our servers.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and technical support?

Customer Service:

Customer service is 8/10.

Technical Support:

Technical support is 8/10.

Which solution did I use previously and why did I switch?

We did not previously use a different solution, but we researched other solutions. Incapsula was highly regarded and we were simply wowed.

How was the initial setup?

Initial setup was pretty straightforward on our end. Thanks for that!

What about the implementation team?

We did the implementation in house using our own personnel.

What was our ROI?

I'm not sure about ROI.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user570582 - PeerSpot reviewer
Information Security Consultant at a tech services company with 51-200 employees
Consultant
Load balancing and DDoS protection.

What is most valuable?

Load balancing and DDoS protection.

What needs improvement?

Delivery services and information security.

For how long have I used the solution?

One year.

What was my experience with deployment of the solution?

None, the deployment was very fast and easy.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

Excellent, they answered all our questions.

Technical Support:

Very good, the information provided by Imperva for the deployment was very clear.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Straightforward.

What about the implementation team?

Imperva and in-house team, the support provided from the Imperva team was very reliable.

What's my experience with pricing, setup cost, and licensing?

Consider the unification of websites.

Which other solutions did I evaluate?

No.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partners
PeerSpot user
PeerSpot user
System Adminisrator at a tech services company with 51-200 employees
Consultant
We're using the security rules to block all secured areas by IP.

What is most valuable?

Security rules and DDoS protection.

How has it helped my organization?

Well, just by using the security rules to block all secured areas by IP minimized the chance of sensitive data leaking outside.

What needs improvement?

I'd like it to work with Let's Encrypt.

For how long have I used the solution?

1.5 years

What was my experience with deployment of the solution?

No issues.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service:

Once going enterprise, support is excellent.

Technical Support:

Once going enterprise, support is excellent.

Which solution did I use previously and why did I switch?

CloudFlare and I switched because we needed more locations.

How was the initial setup?

Took us 10 minutes and we just waited for the DNS update.

What about the implementation team?

In house.

What was our ROI?

No ROI since we use it for protection. Its an additional expense with no ROI expectations.

What's my experience with pricing, setup cost, and licensing?

Always check the enterprise option, it gave us great rates.

Which other solutions did I evaluate?

We used CloudFlare in the past and we thought about working with Reblaze.

What other advice do I have?

Try it for 30 days, it will amaze you.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Associate Engineer - Network & Security at Connex Information Technologies
Real User
Secure, reliable, and has helpful technical support
Pros and Cons
  • "Technical support was very helpful."
  • "We had an issue when securing the web applications for DDoS protection."

What is our primary use case?

Imperva Incapsula is used for web applications. 

Our customers required the security of their web applications. We were asked to install this solution for their web solutions based on their throughputs and requirements.

What needs improvement?

We had an issue when securing the web applications for DDoS protection.

When using protection for some web applications, the customer may encounter a few issues.

For how long have I used the solution?

I have been working with Imperva Incapsula for several months.

We have deployed the cloud version, and we use the on-premise version for testing.

What do I think about the stability of the solution?

Imperva Incapsula is a stable solution.

What do I think about the scalability of the solution?

Imperva Incapsula is scalable.

We have two or three users in our company.

In order to increase our usage, We must publicize the fact that we have such a solution. I believe we had to use LinkedIn or some other solution to publish it. We need to inform our customers that we have a solution like this.

How are customer service and support?

Technical support was very helpful.

How was the initial setup?

The initial setup is not overly complex, but it could be easier.

What's my experience with pricing, setup cost, and licensing?

There is a license or subscription renewal that our customers pay.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Imperva Incapsula an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user571794 - PeerSpot reviewer
Network Security Consultant at a tech consulting company with 51-200 employees
Consultant
IncapRules, Login Protect & CDN are the most valuable features

What is most valuable?

IncapRules, Login Protect & CDN are the most valuable features of Incapsula.

How has it helped my organization?

Incapsula gave us an incredible visiblity in terms of security.

What needs improvement?

HTML minification could be improved. The actual HTML minification does not provide the maximum HTML minification nor provides the best result. 

For how long have I used the solution?

We are using this solution on our customer for three months.

What was my experience with deployment of the solution?

No issues, setup pretty easy and straightforward.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How is customer service and technical support?

The web support could be enhanced, you need to call to get immediate support.

How was the initial setup?

Very easy setup!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
IT Support Engineer at a tech services company with 51-200 employees
Consultant
It helped us investigate and narrow down possible attacks from suspicious IPs.

Valuable Features:

  • It provides real-time traffic analysis.
  • It gives location/hit/page view details.
  • It can easily and instantly block IPs.
  • We can investigate questionable and suspicious IPs.

Improvements to My Organization:

We're able to better manage network traffic with its analysis and security tools.

It also helped us investigate and narrow down possible attacks from thousands of hits from suspicious IPs. In so doing, it also noted the presence of background scripts.

It's helped us find vulnerabilities in our organization.

Room for Improvement:

  • Its firewall should be made less penetrable so that if an IP is blocked once, it doesn't penetrate again.
  • The IP analytics should show trends and potential problem areas so that We can take action to minimize the occurrence of more hits from malicious IPs.
  • The process of reporting, analysis, and clearance could be improved.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user334461 - PeerSpot reviewer
it_user334461Network Engineer at a tech services company
Consultant

Valuable Features: I'd say that the most valuable feature is the ease of use in configuration, the analytics, and the.

Buyer's Guide
Download our free Distributed Denial of Service (DDOS) Protection Report and find out what your peers are saying about Imperva, Cloudflare, NETSCOUT, and more!
Updated: April 2024
Buyer's Guide
Download our free Distributed Denial of Service (DDOS) Protection Report and find out what your peers are saying about Imperva, Cloudflare, NETSCOUT, and more!