As an administrator in our organization, I use it for provisioning, configuring different request types, workflows, and making adjustments therein; things on the higher-end side. 

As an organization, we use it for project management and defect tracking. 

We also use it for time tracking. That's one of the reasons we rolled it out to the cloud. We are also starting to get into program and portfolio management, which are things we hadn't done in the past.

We don't use Micro Focus PPM, but we implement it for our clients. It is primarily used for project management, but some of my customers use it to manage sales processes and service requests. 

I have been a developer using this tool since the beginning, working for various clients. All my clients have used all the modules of this product for project management.

We have activated multiple modules of the solution, such as Demand Management, Resource Management, Time Management, and Project Management. We have done some customizations on the workflows for all of the modules.

The bank purchased PPM in 2016 because our system was out of support. We decommissioned that and switched to Micro Focus PPM. We have the full suite covering project management, work plans, risk management, and project issues. We've done a lot of customization to the bank's requirements.

We work with a PPM vendor partner and their developers. When we want enhancements or new features, we work with them to deploy the changes. We work closely with the developers for preliminary testing and user acceptance testing. After it goes live, we do another round of testing. 

We do a lot of financials as well. When we work with the project managers to manage their resourcing requirements, it's built into the staffing profile of each project record that we load into PPM. They translate to a labor forecast calculation automatically. The project managers can also manage their forecasts so they can manually update them directly into their project records. 

We use it for project and portfolio planning, and for resource management.

The use cases are mainly around project delivery and managing the whole project control and governance at a project and program level. We are using it for investment management or the whole demand management pipeline prioritization. We also use it for:

• Resource management and capacity and utilization 
• Value and benefits management to assess business cases or initiatives
• Reporting management

So, we use it across the whole life cycle.

We generally provide PPM services for our customers, and we use PPM solely for our in-house development. Most of the time we implement and provide services and consulting on Micro Focus PPM.

The majority of the cases are Demand Management and Project Management implementation. Often the main challenges are demand consolidation, prioritization and categorization, as well as visibility on project delivery, manageability within the time and budget, transparency and end-to-end integrity on delivery. Recently value-based delivery became an upcoming trend that points to challenges with the shift from Project to Product Management (Agilization), Lean Portfolio Management and What-if Analysis.

• Better resource planning
• Utilization

Program management was also one of the ways that we planned to use this tool, but we could not make best use of it.