Product Manager at a comms service provider with 501-1,000 employees
Reseller
Good management over endpoints but the technical support needs to be improved
Pros and Cons
    • "The scanning is slow when it is working with incoming emails."

    What is our primary use case?

    We are a system integrator and I specialize in practically everything that is security-related. This is a product that we sell as part of Office 365, and rarely as a standalone solution.

    Usually, if we have a customer with Office 365 and they need this type of solution then we increase the subscription to a point where it is included.

    From the user's point of view, this is classic anti-virus software. From a management point of view, this product gives better control over endpoint devices because some processes can be stopped remotely. If you have a person that is watching over the system then they have a higher level of control over endpoints.

    What is most valuable?

    This is a cloud-based product so it is always updated by the end-user.

    What needs improvement?

    They have to improve the email scanning where email is coming from somewhere other than our private network. The scanning is slow when it is working with incoming emails. Often, I can see the email but the scanning process is not finished and I cannot open the attachment. In general, the scanning has to be faster.

    What do I think about the stability of the solution?

    This solution looks stable. Provided that Windows 10 is updated, everything is okay.

    Buyer's Guide
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    How are customer service and support?

    I have not been in contact with technical support in regards to this product. However, technical support for Microsoft products is always of bad quality. In my experience, if you cannot find the solution yourself then you will have a huge problem because it is not an easy task to have them understand and support you.

    You can lose a lot of time explaining the problem before you receive something that works.

    My advice to is look for a good support library and try to find the solution yourself. This means that you don't need to contact support.

    Which solution did I use previously and why did I switch?

    We have worked with many different security solutions. For example, we are selling a Security Operations Center as a service. We implement EDR, Privileged Access Management, Identity Management, anti-fraud solutions, web application firewalls, database security, and more. We are working with practically everything in cybersecurity.

    We are working with between 10 and 15 different vendors. Sometimes, this is too many, but it is useful to have information about each product, its quality, and how it compares to others. Two products that we are working with now are Cisco AMP and Carbon Black.

    What's my experience with pricing, setup cost, and licensing?

    There is a free version of Windows Defender, although the paid version has EDR functionality. We sell this product as part of Office 365 and it is not expensive.

    What other advice do I have?

    I have never touched this product. I'm just selling it, and I don't recommend it to anybody as a standalone solution.

    I would rate this solution a five out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Rajko Terzić - PeerSpot reviewer
    Senior Software Architect at Instirute of public health
    Real User
    Provides good, user-friendly protection
    Pros and Cons
    • "Defender is stable, I haven't had any problems with viruses when using it, and it's easy to update."
    • "Defender's cloud integration could be improved."

    What is our primary use case?

    I use Defender for protection.

    What is most valuable?

    The most valuable features are that Defender is user-friendly and part of Microsoft Windows.

    What needs improvement?

    Defender's cloud integration could be improved.

    What do I think about the stability of the solution?

    Defender is stable, I haven't had any problems with viruses when using it, and it's easy to update.

    How was the initial setup?

    The initial setup was easy.

    What other advice do I have?

    I would recommend Defender to anyone thinking of using it, and I rate it as eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
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    Microsoft Defender for Endpoint
    April 2024
    Learn what your peers think about Microsoft Defender for Endpoint. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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    Sr. IT Business Analyst at Citigroup
    Real User
    Top 20
    Performs well, easy to use, and intuitive implementation
    Pros and Cons
    • "Microsoft Defender for Endpoint's most valuable feature is its ease of use."
    • "Microsoft Defender for Endpoint can improve by providing more and different types of reports."

    What is our primary use case?

    I am using Microsoft Defender for Endpoint for system alerts of any kind of suspicious items or unusual network traffic. I only use it for personal use.

    The solution has shown me different kinds of requests from the websites that were made and cookies that have been created. It has provided me with statistics.

    What is most valuable?

    Microsoft Defender for Endpoint's most valuable feature is its ease of use.

    What needs improvement?

    Microsoft Defender for Endpoint can improve by providing more and different types of reports.

    For how long have I used the solution?

    I used Microsoft Defender for Endpoint within the past 12 months.

    What do I think about the stability of the solution?

    Microsoft Defender for Endpoint has been stable. It does not slow down my computer.

    What do I think about the scalability of the solution?

    The scalability of Microsoft Defender for Endpoint has been fine.

    How are customer service and support?

    I have not contacted the support from Microsoft.

    How was the initial setup?

    The initial setup of Microsoft Defender for Endpoint was intuitive, I didn't make any customization, I used what was preset. The installation was done with the Microsoft Windows installation.

    What's my experience with pricing, setup cost, and licensing?

    The license for Microsoft Windows covers Microsoft Defender for Endpoint. 

    What other advice do I have?

    I rate Microsoft Defender for Endpoint an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Manager of Information Systems at a engineering company with 51-200 employees
    Real User
    Easy to scale, reliable, and extremely easy to install
    Pros and Cons
    • "We like that it has a free version available."
    • "The frequency of the patching, and the frequency of the updates, are not included with the free version."

    What is our primary use case?

    We use it at home on some personal machines at home, and there are a few machines inside of the Enterprise that has it.

    We use this solution for general antivirus protection.

    What is most valuable?

    We like that it has a free version available.

    What needs improvement?

    The frequency of the patching, and the frequency of the updates, are not included with the free version. 

    The platform I used in the past would check every hour and deploy every two hours down to the client, every patch that came through. 

    It was actively looking for updates, the latest threats, which is something that the Microsoft Defender product did not have in the free version.

    The Enterprise version that we had, didn't have visibility. If somebody were to uninstall it or turn it off, I'd have trouble seeing that easily. There are tools that I can install, but from a reporting standpoint who has it on and off is included with the Enterprise package that you pay for, or it comes included with Office 365 Enterprise, but not in the free version.

    For how long have I used the solution?

    We have been using Microsoft Defender for Endpoint for two and a half years.

    We are using the latest version. It is always up-to-date.

    What do I think about the stability of the solution?

    We had absolutely no issues with the stability of Microsoft Defender for Endpoint. We did not experience any bugs or glitches.

    What do I think about the scalability of the solution?

    It is pretty easy to scale. it was basically one click to agree that you wanted to use it.

    How are customer service and technical support?

    We did not contact technical support.

    Which solution did I use previously and why did I switch?

    Previously, we were using another solution and were forced to uninstall it to patch Windows. It was an annoyance to reinstall it.

    How was the initial setup?

    The initial setup was straightforward. It was extremely simple.

    What's my experience with pricing, setup cost, and licensing?

    We are using the free version.

    When you are centrally managing it, you can't get there without a much more expensive Microsoft solution to control the rollout and to make sure that it is up-to-date.

    We didn't research that, it was a stop-gap measure until we figured out what we're going to do in the long term.

    Which other solutions did I evaluate?

    We are looking into a product that gets into the EDR, XDR, the fully managed patching, and everything else, versus just the anti-virus that package includes.

    What other advice do I have?

    I would rate Microsoft Defender for Endpoint and eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Assistant Manager IT at a educational organization with 1,001-5,000 employees
    Real User
    Good performance, reliable, and offers effective ransomware protection
    Pros and Cons
    • "The most valuable feature is ransomware protection, which can detect malicious activity from IPs or a malicious payload in DLLs, or other things that can corrupt the system."
    • "The file scanning has room for improvement. Many people use macros within their files, so there should be a mechanism that helps us to scan them for malicious payloads."

    What is our primary use case?

    We use Microsoft Defender Antivirus to scan for malicious payloads that may come in files, emails, a USB drive, or another type of external drive. It helps us to identify any malicious load that could compromise the security of any of our systems.

    We are in a decentralized environment. We have multiple offices but they are not connected physically. The offices are directly managed from the internet.

    We have a mixed environment with Linux and Windows machines.

    We operate in the educational sector.

    How has it helped my organization?

    We have not fully considered how this product affects our overall security posture, although this is because we have not yet explored all of the features. Once we have all of our offices connected, it is something that we will be looking into. At this point, it does not affect all of our machines. On a scale from one to five, I would rate our security posture a four.

    What is most valuable?

    The most valuable feature is ransomware protection, which can detect malicious activity from IPs or a malicious payload in DLLs, or other things that can corrupt the system.

    The performance is good. Usually, end-users complain that whenever background or real-time scanning is done, the effects are felt as there is a slowdown in the system. This is not the case with Microsoft Defender.

    What needs improvement?

    The file scanning has room for improvement. Many people use macros within their files, so there should be a mechanism that helps us to scan them for malicious payloads.

    If there is a Word file then it is able to scan it, but if there is a malicious payload within its signature then it will not be detected. Deep packet scanning must be used to improve the overall product.

    For how long have I used the solution?

    We have been using Microsoft Defender Antivirus since we upgraded to Windows 10 from Windows 8.

    What do I think about the stability of the solution?

    This is a stable product. We have been using the standard version for a long time and it hasn't negatively affected our environment. Generally speaking, it is reliable.

    What do I think about the scalability of the solution?

    Microsoft is actively working on this product and I think that it is becoming more scalable, day by day. For example, prior to Windows 10, there was no ransomware support. Now, it comes with Windows 20S2 and Windows 20H1.

    With our decentralized environment, I don't know the exact number of users or devices that we have. However, I can say that there are more than 500 devices being protected by this solution.

    Most of the machines in our environment are in areas that don't have internet access. This is because they are stationed in remote areas of the country. This means that we need to use USB drives to update the machines manually. Given the number of devices and that the management is done manually at this time, it is pretty painful for our IT people.

    How are customer service and technical support?

    We have not purchased support for this product, although, for most products, we usually do have it. To this point, it hasn't been required.

    Which solution did I use previously and why did I switch?

    When we were running older operating systems including Windows XP and Windows Vista, we had a Symantec Endpoint solution. We had that for a long time but we opted out. After that, we used McAfee and other antivirus products. However, since Windows 10 was released, and with Microsoft Defender included by default, we felt that it was the solution for us.

    As I recall, we stopped using McAfee and Symantec once we moved to Windows 8.

    How was the initial setup?

    This product came pre-installed with Windows 10 on the machines that we procured from the vendor. It is straightforward and easy to configure, as well. Once Windows is installed, setting up the antivirus and scheduling scans just involves clicking the Next button several times. It is pretty easy for anyone and if the user is non-technical, we guide them through the process.

    It takes a maximum of 10 to 15 minutes to install and configure on a PC. Whenever a new configuration is required, you need to configure it on each individual machine that you have. This is why we are investigating a centralization solution. It will help us out in applying things on a global level. For example, we can apply settings based on what is in Active Directory or other policies.

    What about the implementation team?

    One person, in-house, is all that is required to set it up.

    There is not much maintenance required, as our environment is pretty standard. Also, all of the updates come from the Microsoft update center and they are automatically installed on the machines.

    What was our ROI?

    It is difficult to determine ROI at this point. Once all of our PCs are joined together, we will have a better idea.

    What's my experience with pricing, setup cost, and licensing?

    As we operate in the educational sector, we are eligible for an educational discount.

    Which other solutions did I evaluate?

    We are currently looking into other solutions that will give us centralized control over Microsoft Defender. However, we are still strictly in the research phase.

    Once we decide on a product and a solution is proposed, it is a long process that involves budgetary considerations. Once a PoC is completed, the budget constraints are considered, and this is part of a very long chain of processes that take place before final adoption.

    What other advice do I have?

    Since we started using this product, we have not had any breaches. When we were using the products by McAfee and Symantec, there were issues with viruses and malicious payloads. Now, it is better because we haven't had any major issues with the systems.

    My advice for anybody who is implementing this product is to let the IT staff manage it, and not allow end-users to configure it or modify their own settings.

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Technical Account Manager at a comms service provider with 201-500 employees
    Real User
    Top 20
    Helps prioritize threats, and protects against ransomware, but threat detection could use some improvement
    Pros and Cons
    • "The ransomware and malware protection is the most valuable feature."
    • "Microsoft Defender for Endpoint is effective for validating work, but not ideal for investigations."

    What is our primary use case?

    I use Microsoft Defender for Endpoint to protect my computer when downloading files. Whether it's documents from my email or web browser, this is the first thing I use the solution for. It also provides protection against ransomware. Additionally, the monthly report indicates the number of infected files that were blocked during that month.

    How has it helped my organization?

    Microsoft Defender for Endpoint provides excellent visibility into known threats, thanks to their comprehensive database of malware information. 

    Microsoft Defender for Endpoint helps us prioritize threats across our enterprise according to our needs. We focus on protecting against malware first, followed by email protection, and URLs.

    Microsoft Defender for Endpoint has helped protect our organization against malware.

    What is most valuable?

    The ransomware and malware protection is the most valuable feature.

    What needs improvement?

    When there is a significant amount of malware, I believe that Microsoft Defender for Endpoint may not be as effective as other firewall solutions. I tested Microsoft Defender for Endpoint and found that it allowed me to download files infected with malware from certain sites, and its protection did not work as expected in that aspect of my work. I suspect this is because I use a GRAPH file with a password, and the solution only detects a file when it's related to clean files or open files. It doesn't seem to recognize encrypted log files that require a password for access.

    Microsoft Defender for Endpoint does not assist in automating routine tasks or identifying high-value alerts. Therefore, we had to turn to other solutions like Cortex XDR by Palo Alto Networks. Additionally, Microsoft Defender for Endpoint lacks the capability to upload a list of IPs for blocking.

    Microsoft Defender for Endpoint is effective for validating work, but not ideal for investigations. As a result, our experts have to dedicate more time when investigating threats using Microsoft Defender for Endpoint compared to other solutions.

    The zero-day detection, as well as the sandboxing for unknown malware and URL detection, needs to be improved. These settings were not functional when we tested the solution.

    For how long have I used the solution?

    I have been using Microsoft Defender for Endpoint for one year.

    What do I think about the stability of the solution?

    I give the stability an eight out of ten.

    What do I think about the scalability of the solution?

    I give the scalability a ten out of ten.

    How was the initial setup?

    The deployment is straightforward.

    What's my experience with pricing, setup cost, and licensing?

    Microsoft Defender for Endpoint is more affordable compared to some other endpoint solutions.

    Which other solutions did I evaluate?

    We evaluated Cortex XDR by Palo Alto Networks and Fortinet. We found that Microsoft Defender for Endpoint was easier to deploy and offered a better price.

    What other advice do I have?

    I would rate Microsoft Defender for Endpoint a seven out of ten. The solution is stable, easy to deploy, and scalable. However, threat detection could use some improvement.

    Our organization is a cybersecurity company, and after using Microsoft Defender for Endpoint for one year, we found that it lacked features such as endpoint detection and response. Additionally, it was weak in certain areas, like detecting a set of malware and providing email protection. As a result, we started exploring other solutions, even though they may be more costly.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Carlo Du Plessis - PeerSpot reviewer
    Security Specialist at Engen
    Real User
    Top 5
    Provides good security features and can be viewed in the central console
    Pros and Cons
    • "Provides good security features and you can view it in the central console."
    • "Lacks some additional integration."

    What is our primary use case?

    We use this product for our endpoint detection and all the remediation.

    What is most valuable?

    The solution provides good security features. The key valuable feature for me is that you can view it in the central console.

    What needs improvement?

    I'd like to see more integration in the next release and the solution should be file protected.

    For how long have I used the solution?

    I've been using this solution for five years.

    What do I think about the scalability of the solution?

    The solution is scalable. 

    How are customer service and support?

    I'd like to see a quicker response time from the company's technical support. 

    How was the initial setup?

    The initial setup was straightforward. It didn't take long and was part of the deployment of our endpoints, and part of the integration. We currently have around 3,000 users and no plans to expand. We have four people involved with maintenance. 

    What other advice do I have?

    I recommend this solution and rate it eight out of 10. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    IT Director at Innovecs
    Real User
    Provides a centralized console and supports all the platforms that we use
    Pros and Cons
    • "It's an enterprise solution that provides a centralized console and it supports all the platforms that we use, including Windows, Linux, Mac, iOS, and Android."
    • "Microsoft should improve support for third-party platforms, because not all functionality is available for all of them. It's a good product, but they should just extend the functionality for all platforms."

    What is our primary use case?

    It's an XDR (Extended Detection and Response) system.

    What is most valuable?

    It's an enterprise solution that provides a centralized console and it supports all the platforms that we use, including Windows, Linux, Mac, iOS, and Android. Microsoft Defender is embedded in Windows and is a basic anti-virus, but Defender for Endpoint is an enterprise-grade XDR system.

    What needs improvement?

    Microsoft should improve support for third-party platforms, because not all functionality is available for all of them. It's a good product, but they should just extend the functionality for all platforms.

    For how long have I used the solution?

    I have been using Microsoft Defender for Endpoint for about three months.

    What do I think about the stability of the solution?

    It's quite stable. Sometimes it can overload the CPU of endpoints, but Microsoft provides ways to solve this problem.

    What do I think about the scalability of the solution?

    Microsoft Defender for Endpoint is scalable. It's the ground-level service for other Microsoft security services. Microsoft provides a full range of security services and you have the ability to extend it anytime and in a simple way. You can scale the range of security services by just buying the license and implementing some extra service.

    We have close to 200 users in our organization, but we plan to deploy this product to the whole company, with a total of nearly 800 people.

    How are customer service and support?

    We have not had to contact Microsoft's technical support because we get support from our partner.

    How was the initial setup?

    When it comes to the initial setup, Microsoft is very strong in that area and it is very simple. That's why we use it in our company. Some products are hard to deploy. Another solution was declined because it was not possible to roll it out in a bigger company.

    We don't have a dedicated person to maintain the solution. Two people share the role. One is a Layer-1 specialist who maintains a daily routine, and the other is a Layer-2 engineer.

    What about the implementation team?

    We started to install this product for ourselves, but Microsoft proposed some different kinds of programs in which an integrator helps key customers deploy services and products. We accepted the proposition and we are happy we did so because the partner was very professional with very deep experience with the product.

    What's my experience with pricing, setup cost, and licensing?

    Microsoft has different plans for buying this product. The price depends on the configuration of the full set of products that you buy and on the licensing program in your contract. Microsoft provides a flexible licensing program and you can choose what you want.

    Which other solutions did I evaluate?

    The pros of Microsoft Defender for Endpoint are that it's simple to deploy and has all the required functionality. The drawback is that it lacks some functionality for other platforms, such as Linux.

    What other advice do I have?

    I would recommend implementing this solution together with a certified partner. That will help to avoid a lot of mistakes and save you money, because licensing is a big part of the project.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft Defender for Endpoint Report and get advice and tips from experienced pros sharing their opinions.
    Updated: April 2024
    Buyer's Guide
    Download our free Microsoft Defender for Endpoint Report and get advice and tips from experienced pros sharing their opinions.