N2WS Backup & Recovery efficiently takes cloud backups on EC2 instances. The solution has the option to take backup on-prem servers, but it's not very efficient.

I would like them to make the controls a bit more user-friendly. The UI is a little dated and hard to use. Some of the buttons are a bit small. You have to go into the menu to get the settings you want. It would probably be good if there were some analysis dashboard or an easily accessible web dashboard for a lot of users where individual clients could see their backups, and even get recommendations or estimates of costs. 

In terms of what can be improved, the problem is not on the feature. The problem we have found is the network because it's not so easy to access a second link for backup or data recovery or connecting to the cloud with very strict protection security. They are more oriented towards security than how to work with the backup and we have to explain how to use encryption and to manage it. In a second time customer address deduplication and compression to reduce storage size and cost.

At this time, we just use the regular feature, using the AWS repository as storage for them all.

Lastly, it's a global feature that the customer thinks they don't have enough tools to manage, to copy, to delete, to move, and to classify the object file in the backup directory a the storage feature level. So they need more tools to manage files in the object directory.( REST API is not enough for customers).

There is room for improvement in stability.

Deployment is one area that could use improvement.

Additional features I would like to see are the ability to restore to different vendors, AWS and Azure, and/or the ability to take the information out of the AWS cloud.

More documentation would be helpful, especially some step-by-step documents for recovery scenarios. In addition, a seamless integration with on-premise third party backup solutions would be great.

The GUI has room for improvement.

The GUI could be slightly improved.