N2WS Cloud Protection Manager Review

The backup and recovery are its most valuable features. However, the UI is a bit dated.


What is our primary use case?

We use it for backup of EC2 instances and RDS.

How has it helped my organization?

We offer our product to clients and backups is an expected feature. So, this is one of the many things that we can say we do. We have backups and recovery along with a lifecycle policy and schedule built-in for our clients.

What is most valuable?

The backup and recovery are the most valuable features. So, our developers can work with confidence. E.g., if we break something, we can quickly recover it instantly.

What needs improvement?

I would like them to make the controls a bit more user-friendly. The UI is a little dated and hard to use. Some of the buttons are a bit small. You have to go into the menu to get the settings you want. It would probably be good if there were some analysis dashboard or an easily accessible web dashboard for a lot of users where individual clients could see their backups, and even get recommendations or estimates of costs. 

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

The stability works fine. It hasn't gone down.

We backup things as standard, so usually we have over 600 instances that we back up every day.

What do I think about the scalability of the solution?

It should scale fine.

We currently have about 200 AWS accounts and more than 600 instances being backed up. 

What about the implementation team?

With the integration and configuration for AWS, there are still a few manual steps when setting up a new AWS account. Obviously, we can automate it, since it's standard. However, it might be good if it were built into their product. What happens now is we have to make new daily, weekly, and monthly backup policies, and we need to make these per account. However, these policies are same. It would be better if there was a technical reason for all these policies since customers are using hundreds of our accounts right now. It would be nice to have policies as standard, e.g., have three policies for all the accounts.

What's my experience with pricing, setup cost, and licensing?

The purchasing process through the AWS Marketplace is easy. Just click the button.

We're a large company, and if you go through finance paying by invoice, it adds delays and more things to manually track. Whereas, with AWS Marketplace, for AWS instances, On Demand pricing, and elastic pricing, you can stop and start as you need. It takes away all the overhead of having to deal with finance if we're just building products. We're all tech people. We don't want to worry about the financial aspect of it.

The pricing and licensing on AWS is fine, because you can do it for smaller tiers depending on your number of instances, so it's not that scary. 

AWS adds more features and offer things for free, or cheaply. Therefore, we will be evaluating AWS Data Lifecycle Manager, because it will probably do backups. Thus, make sure the product that you are using is competitive or adds more value than AWS.

Which other solutions did I evaluate?

There wasn't a lot of choice for backup. Right now, AWS is sort of moving into this space. So, CPM will have to keep working to stay on the forefront of AWS and keep improving its product.

AWS is always going to be the biggest competitor. Because if you can do it natively, why are you going to pay for another tool? So, companies have to have an add value over AWS by maybe building a better dashboard that way multiple users can login and obtain an analysis of their backups.

We did look around the market, but couldn't find any mature cloud media type products.

What other advice do I have?

See if you can do AWS natively if you're just starting out. Check out AWS first, then check out CPM. See what you can do it cheaply on the marketplace and what works for you.

We have only used the AWS version.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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