Their support is also very good. If something goes wrong, they will provide support. You just need to raise a case with their support. They come online and fix the issue as soon as possible and get your production going. 

They also support you at the deployment level. Many times, we faced some challenges because of networking, which plays an important part in deployment. If something is not proper in networking, the deployment does not happen. In such cases, you can raise a case with Nutanix support, and they will help you with the deployment. 

I would rate their support a ten out of ten.

Their support is very good. Whenever we found any issue, we raised a ticket, and there was always an expert who had discussions with us and helped us. If required, they do a remote session and help us out. I would rate them a ten out of ten.

Technical support does a good job of supporting Nutanix's cloud infrastructure.

Technical support is responsive. 

The technical support is excellent. Even for issues outside their usual scope, they have access to expertise in specific domains. For example, if I understand the data structure and cluster concepts but lack knowledge in another area, the Nutanix support representative might directly contact the engineering team, without informing me necessarily, to find someone who can fix the issue. This demonstrates exceptional support.

If we have any issue, we contact their support and they solve it within the SLA time. They are very helpful and respond to us as soon as possible.

Their support is extraordinary or exceptional. It is good. I would rate their support a ten out of ten.

I faced a hard drive failure when I was doing an upgrade. It was two o’clock in the morning, and I was worried because there was a mission-critical task, and the clusters and the nodes were not coming up. It took me three hours to figure things out, but the support person fixed everything in 30 minutes. So from now on, anytime I have a problem, I put in a work order and let the support team take care of it.

Nutanix technical support is available 24/7/365, and we have never faced any challenges with it. Whatever problems we face, we immediately get a resolution. So far, there haven't been critical events or issues. We have only had moderate or high-level incidents that were fixed by the Nutanix technical support team very quickly and effectively.

Their technical support is excellent.

Based on my customers' feedback, the technical support is good.

The solution's support is excellent.

In the beginning, Nutanix support was top-of-the-line. When I had a problem, I would call them and get a knowledgeable engineer. As of late, it's been a bit of a challenge. I understand that Nutanix is going through some onboarding issues, and it takes a long time to get support people onboard and then get them trained in different situations they will encounter. I think Nutanix does not have enough support staff to care for all its customers.

Support is very good. It's a very strong service.

The technical support agents are very professional.

They assign you according to the time you call. If I'm calling after hours, I'll be assigned to someone in another country.

Whenever we call the support team, there is an SME present on the call. They resolve our issues instantly.

I rate Nutanix nine out of 10 for support. Nutanix support is robust, and we're completely satisfied. 

Nutanix Cloud Infrastructure’s customer support is great.

They are very responsive and provide quick resolutions.

Their technical support is good, but they do have third-party system integrators. If you get one who is not that great, you will have problems.

Whenever I have had a support case, Nutanix has always helped to solve it the first time around. I have never had to wait for an extra or false opinion on the product or problem; it has always been solved within first contacting Nutanix. Compared to what I've seen of other technical support, it's hard to get better than this. 

Nutanix support is the most amazing. Sure, you pay big bucks for that but it is worth every dime. Fast pick-up times even for lower rated tickets, great knowledge of the support team. If your question is not support related they connect you with a sales engineer to talk about it.

It is adequate. It is no better or worse than VMware's support.

Technical support is quite good. They are proactive and take initiative when it comes to resolving issues. In India, things like these are handled through local channel partners, so I believe that Nutanix support works hand-in-hand with the local channel partner to resolve our day-to-day issues. 

The technical support is good.

Nutanix Cloud Infrastructure's customer support is very good. They monitor everything, and if something is wrong, they notify us before we know about it.

If I am comparing with the other technical support from VMware, the Nutanix server technical support is awesome because they promptly respond. Sometimes, when I call for an engineer, my call will be kept waiting. Other than this, they quickly respond. If the engineers are free, they will attend the call and help us. I would rate them as nine out of 10.

Technical support is excellent.

I'm thinking about the two situations that we had. One was the memory problem that we had, and this guy from America explained in detail everything that he did. How the testing principles worked, how the process operated and he put us in connection with all the correct people. The entire process in that case was extremely streamlined and extremely user friendly. Then our second scenario that we had was in connection with upgrade faults that I made, and they explained what happened and how to fix the problem. So yeah, they are excellent.

I have a direct phone number that I call and someone immediately answers—you can't get better support than this. I've never needed real support, only clarification on how to use it better. For example, we wanted to do an upgrade and we were on an old version in one of the clusters, so we contacted them for guidance. There were a few steps on the upgrade, so we asked to make sure we were doing it correctly. We got an immediate answer, ran the upgrade, and everything was okay. Their support is great. 

The technical support is very good. The support and response is good from the technical team.

I am very satisfied with their support. Nutanix has probably one of the best support in the hyper-converged industry. Whenever there is a problem, they usually fix it within hours.

A 10 of 10. Simply that. Responsive, callbacks, top knowledge, easy escalation, and fast connection to development (during our PoC-phase I had a conference with developers in a few days).

The technical support is excellent.

As soon we have issues, we report them and their engineering team comes in and works toward a solution. Their technical support is quite good. There are times when I would rate them a 10 out of 10 because there have been engineers who have very good knowledge and who know what they're doing. Other engineers have also tried to do their best.

I have been quite happy with the support from Nutanix during the past year. They have well-equipped support staff always on the phone when I am in contact. They know my architecture, subjects that are important for me, and the staff is quite conversant with the tool that they use.

The technical support for this product is very good. We launched a lot of cases with their support team and we received a lot of help from them. They also have a support portal that contains a lot of articles that help you resolve the issues more quickly.

They are very good. They know what they're doing. I would rate them a nine out of ten. We had a couple of different guys trying to help get us set up. One said one thing, and the other one said another thing. Neither of them was wrong, but they weren't on the same page. That's why they don't get a 10 out of 10.

We had only one query so far, and the support team was excellent. They came back to us immediately and their service was excellent.

Customer support at Nutanix is good, we have no complaints.

I do not recall contacting Nutanix's support within the past four years. Nutanix sends us daily alerts and messages. A year-and-a-half ago I encountered a RAM failure, but there was no need for me to log a case with Nutanix, as the call was automatically logged and an engineer was sent to deal with the problem. 

They have one of the best technical supports in my experience.

I rate Nutanix support an eight out of ten. 

Support is fantastic and they will even help with issues related to VMware if that is the hypervisor you are running.

The technical support is pretty stellar. Even when you get a tech that isn’t quite on par, it’s easy to get them back on track or escalate the case yourself with a click of a button, not that you really ever have to that often. The response time is very fast. The language barriers are almost nonexistent, and most issues can be resolved the same day with a couple emails and minimal effort. Most of the time, I just inform support that I have opened the support portal and they login and fix the issue without ever needing to try to make our schedules work together, and the next corresponsive is that its fixed already.

Technical support for Nutanix Acropolis AOS was very good. Their engineers have very good skills, e.g. in every case, they will try to solve an issue.

Technical support from Nutanix was better than VMware technical support. VMware was also very good, but the Nutanix support team had more initiative. Nutanix takes more care of the open tickets. I'm giving them a thumbs up as they're good.

We have the technical support. If you pay for maintenance, you have a subscription with maintenance and you get support from them.

We were satisfied with the support. We have been able to resolve any technical issue.

Nutanix does a superb job with technical support. Technicians who work your case answer their phones.

I had no complaints from my engineers with regard to the technical support.

The technical support from Nutanix Acropolis AOS is very good.

Their technical support is the best I've ever dealt with. I've dealt with all manufacturers over the years, and their technical support is fabulous.

We've dealt with technical support in the past. They seem helpful. That said, they have got some of the bugs that you need to fix sometimes. In terms of just using it and for normal usage, it's fine after you set it up. 

We don't require support, as we have in house expertise.

I have not needed to contact customer service.

Outstanding on every level.

Technical support is very good. It's probably one of the best.

I see a lot of technical support. I see a lot of the people or older legacy companies that have been around for a while, and technical support will usually go downhill.  There's probably a handful of them that are really good. 

If you look at their scores online, they're always rated pretty high and it's hard to do that.

It's excellent.

It's excellent.

The technical support is very good. We're quite satisfied with the level of service we receive.

We also find that the documentation is very good and quite easy to understand, which helps with the usability of the product.

Technical support has been absolutely amazing. Again, the best I've seen. We felt like the Nutanix Bible didn't quite cover all the bases that we wanted to know more about. On a whim, we asked for a more technical deep dive and support provided us with a 1 time deep dive on-site to learn more about the product and troubleshooting. A support representative came on site and provided us with a bunch of troubleshooting scenarios (in a lab environment) in which we learned some "Tier 2+" troubleshooting methods.

The technical support is also very nice. They have partner support and direct Nutanix support.We are getting better support from Nutanix. So I can rate them with an A grade.

Customer service is fantastic.

The support is very good, responsive, and helpful. Even with the issue we had,  where they did not disclose beforehand, they were very quick and helpful with fixing it.

Nutanix has one of the best technical support groups I've ever seen.

They answer fast and they solve problems fast. They don't ask you a lot of unnecessary questions; rather, they just do the work.

Technical support is the best.

The technical support is the best I have ever seen. They act quick and directly via Web session. No more first-level support and so on.

Support is great. We contacted them to help us with the initial implementation.

They are, in general, very helpful and supportive.

We offer different levels of support to our clients. When they experience a problem, they go directly to us. If we can answer the question, it's all good. However, we sometimes face a hardware or software issue, so we need to open a case with Nutanix or the hardware vendor.

Nutanix support is excellent. Their support engineers are well trained. But the resolution speed often comes down to the communication between Nutanix and their OEM partner. For example, if Nutanix support finds a problem with the hardware, they need to report it to the OEM vendor, so that can take time. But in terms of experience and skills, the Nutanix support specialists are outstanding.

Nutanix technical support is very good. The documentation and the community are also very good. There are a lot of blogs in the network and they respond very quickly when we have a problem.

The support for this solution is really good. 

Nutanix technical support is good. Whenever I contact Nutanix, they reply to me and solve my issue. I think that Nutanix support is better than the support of other companies—with a previous VMware solution, we were using it for three or four years, but when a problem came up, it took their support three months to resolve the issue. After that, we switched to Nutanix. 

We are still new at using this technology, and till the moment, we did not have any problems. I think you cannot tell if there are any issues with the product for a couple of years. When we start to upgrade our framework, upgrade the main OS, we will see if then we might have issues. At this point as an administrator, everything has been stable, we do not need any support.

We have a Nutanix vendor that provides maintenance. We escalate to support if it is beyond the control of our in-house support team.

We didn't have any issues that we had to escalate to their technical support.

Their technical support is good. Their communication is good, and their technical knowledge is good. The time they take to get back to us is also good.

Technical support is excellent. If there is a critical issue, they get back to you within an hour.

Technical support has been okay. We don't have any complaints, as the solution is working quite well overall.

We had only one query so far, and the support team was excellent. They came back to us immediately and their service was excellent.

Nutanix support is second to none, their technical support is very knowledgable as well. Though you do pay a pretty penny for it.

Customer service and support is very good. We don't need it that much because usually everything works fine, but if there is something, they react very quickly. We also have post enabled, which means that if there is a hardware issue or some other issue, there is a case automatically created and they contact us.

The customer support is very good. 

We have a contract with Nutanix for 24/7 support, and it's excellent. They contact the customers directly when there is a failure or they need to replace a disk. You only take action when you need to evolve the platform, like installing a new model or a patch because you need preventive action. If we need to patch to the latest firmware of the solution, then they call us. However, that's something that is scheduled well ahead of time. For example, we schedule with the customer to install the latest firmware every six months.

The technical support is very good.

I have had some interactions with the technical support from India remotely, and they were quite good and understood what they are doing. It is online support and it was good.

To be honest, we don't actually contact Nutanix for technical support or troubleshooting issues. Therefore, it would be hard to rate them or describe any recent experiences. We find that our system integrator vendor is good at helping with support-related enquiries if we have them or need help. They've been well trained on Nutanix and understand how the system works. For now, we're satisfied going through them to get the support we need.

I have no idea how customer service is because I've never dealt with them. We managed to solve any problems by ourselves so we didn't call support.

Nutanix technical support is very good.

One of the best things about Nutanix as a company is it's best of class support. The support model has no support levels and the assigned engineer is an expert not only in Nutanix, but in hypervisors and other components as well. They are correctly called Systems Reliability Engineers (SRE), and deserve an NPS of 90-plus.

The technical support is wonderful. They have helped me during deployment and are available when needed.

The technical support is not great, but it's good. The main problem is the time it takes to connect with the person you need to speak to.

Customer Service:

The Nutanix customer service is outstanding and easily the best from all vendors we work with. Usually an answer is provided within the first 10 minutes and the staff is very skilled. thanks to the high degree of standardization we are able to quickly resolve most issues (we know the whole stack).

Technical Support:

Outstanding! We get an answer usually within 30 minutes often this solves the issue or at least show progress.

While the customer support is truly incredible, for Spanish speakers it would be appropriate to have support in their native language to further improve problem-solving conditions.

We haven't had any issues that required technical support but I would say that the technical resource who taught us the software and told us how to plug it in and how to install it was amazing. He knew absolutely everything. He had an answer for every question.

Customer Service:

This is where my experience varies. Previously, I had deployed Nutanix with Dell hardware, and currently, I have deployed Nutanix on Nutanix hardware.

Customer support through Nutanix is excellent. Regardless of the level of priority, I usually hear back from Nutanix support in less than three hours from when I submit a support request.

With Dell kits, you have to call Dell support first who then liaise with Nutanix support. So, there is a bit of a breakdown and resolution that takes a little longer because you don't have direct access to Nutanix support.

Technical Support:

Again, my experience varies.

Nutanix support, amazing. I can't fault them. They know the product and can resolve your issues fast.

Dell support, not as great. Mainly because they aren't Nutanix employees. It's because of this that they aren't as knowledgeable and have to hand off to Nutanix support for more complex issues.

Technical support is very good, and good with responsive time.

I would say their support team is awesome. Nutanix hires a multiple-skill set support engineers, which can solve my issue no matter what system I am using on the box. Also, their respond time is an ace.

We did use technical support when we needed help with a couple of questions regarding our forest environment. We were a little outdated in some areas. They were a very useful resource.

10 out of 10. We have been impressed with their level of service during any case we have had to open.

10 out of 10. We have been impressed with their level of service during any case we have had to open.

Customer service personnel are very knowledgeable and work real hard to determine the root cause and provide a permanent solution, not a band aid approach.

A nine out of a possible 10.

Technical support is 10/10.

I am the product manager for Nutanix in my company. Time to time, customers call to commend the support service from Nutanix and has been reported as the best support across all their other products in their organizations 

The technical support on offer is the best part of the product. They are excellent. We are extremely satisfied with their level of service. 

We have never had any major critical issues, we have not had the need to use the support. 

As of now, we haven’t required support, but it is good.

I've never contacted technical support. I cannot speak to how helpful or responsive they are, having never worked with them directly.

We actually provide technical support to our clients. Our technical team has the training, and we're able to provide guidance and clarification on our end in terms of problems or issue son the solution.

I didn't contact technical support much, but what I hear is good.

For technical support, we're not in contact with them. We get the information online. You can search to get to the solution.

The technical team was instrumental in resolving issues to our satisfaction.

They have excellent customer service and has a few support contract options available to customers.

I was very pleased with the level of customer service and support provided during the POC.

The Nutanix resources provided to us were very knowledgeable about the product.

I have contacted the support during the installation. I did receive a quick and informative response. However, I don't use the support very often. 

We've never had any issue in terms of getting Nutanix support. We have a team of trained Nutanix engineers at hand, however, we do, from time, reach out to Nutanix directly both for our work cluster, as well as on behalf of our customers. 

We've never had any instances of a long waiting time. They're always responsive and get back to us on anything that has to be escalated. It's quite a smooth and simple process.

Technical support is okay. Usually, we try to handle it for our clients. When there is an error on the customer side, we go and find the error. However, if the error is beyond our reach, we query a case to Nutanix and they can have people onsite. We phone them.

The technical support is great and that is why we have chosen Nutanix. We have actually chosen Nutanix because of their very high J.D. score, and it's proven to be exactly that: the best support I've ever seen.

Customer Service:

A nine out of 10.

Technical Support:

A 10 out of 10.

We did not test the technical support in a real situation, but only to ask some configuration questions without an SLA.

Technical support is 9/10; only one call to local support and then if it hasn’t been resolved, a Nutanix engineer will help to resolve either hardware or hypervisor issues. It gives us really good assurance and we can sleep peacefully at night.

I have not yet required technical support.

The technical support is excellent. I've never received this level of service from another vendor.

The technical support is excellent for Nutanix, they are very responsive.

Customer Service:

10 out of 10.

Technical Support:

10 out of 10.

Local support has been wonderful so far in my case, but I didn't have many support requirements for my projects.

Nutanix support is second to none. There has never been an issue when interacting with them.

Technical support is 10/10.

It's at a high level.

We often use technical support, but usually we grab an account manager who sends an entire team.

The technical support is very good, they solved some problems we had and they worked with our team well.

The team from Nutanix focuses on the problem and they don't let us go before the problem has been solved. They are very interested in problematic cases and their resolutions.

7/10.

10/10 as Nutanix support provides all our hypervisor support.

The support provided for Nutanix Acropolis AOS is very good. They know the products well, if you have any error on a cluster or any problem with workloads on Nutanix, the engineer's support is great.

We have received good technical support. However, they do not support all partners the same, it is difficult for some to get involved.

I have been in contact with technical support and they are okay. I wouldn't say anything bad.

Technical support is very cooperative, and wonderful in their support.

Their support is amazing. When we open a support ticket, there are always level-three engineers who respond to your calls. What I also love about the support is that whenever we open a call, usually it gets routed to the last engineer who already knows our environment. The support is Amazing.

The technical support is very good. We don't have any complaints about how they interact with us or our clients.

Customer service is a perfect 10.

Technical support is a perfect 10.

Technical support could use some improvement.

Nutanix support is good. We contact support when we have any problems, and they quickly put us in touch with the senior technicians.

I've dealt with technical support in the past and I've found them to be excellent. I would say they are one of the best in the industry in terms of the experience we've had.

The customer service is excellent.

The technical support is excellent.

I had a good experience last time I contacted Nutanix support. 

I would rate technical support a 7 out of 10. They're fine. There aren't many resources for that here in Saudi Arabia. We need more resources.

Nutanix's technical support is ok but could be improved - sometimes cases get passed around, and it takes some time to get a solution.

The support is very good, because whenever we have a support ticket, even from the virtualization layer, all we need to do is open one ticket with Nutanix, and they solve all of our problems related to hardware or related to hypervisor. We love that because it helps us to maintain our SLAs.

They are very responsive.

Excellent, thiis the best area. Very efficient.

I've had to contact them a few times about minor first use things and they responded quickly and with great detail.

It's excellent, but expensive.

It's excellent, but expensive.

Never used it before.

The technical support was great they were very helpful.

I would rate the technical support a five out of five.

The Nutanix support team is very, very powerful.

Their technical support is really good. They have been very helpful.

The technical support is very good.

An eight out of 10.

An eight out of 10.

It's good.

It's good.

Technical support responds to issues in a short time.

An eight out of 10.

We had very good technical support from Nutanix during the implementation and post implementation.

Technical support is fast, in our language, very efficient, and they have a great level of technical knowledge.

The technical support has been good.

Technical support from Nutanix is quite good.

Technical support is good.

The technical support is good.

My experience with customer support has been good. They're quick in response and offer quality help.

I rate support 8/10.