The support is somewhat hit or miss because of the different time zones. You have to wait if you are on-site and need to answer a quick question. 

Technical support has always been the best that I can give you. When I call, they're right there. You don't have to sit on an automated system forever. You talk to somebody and they get you taken care of or, shortly after, they call you back with a fix or you start the turn-in process and do it that way.

I have not called support yet. I used the support when it belonged to Fluke. I haven't called NetScout yet.

Technical support is 9/10. It’s not cheap, but it is good, the turnaround time. The problem I had was a very unique issue, and it did take a little while to get it resolved. A couple times there was a holiday in the middle there, so it got dropped a couple times, but they stayed on top of it.

I'd say technical support is a 10/10. I've only really had to deal with them once or twice to get software updates.