Think about why you're considering a product like this. For us, it was really about wanting to get feedback earlier on, and there is a pretty big ROI in terms of mitigating missteps or saving time from rolling something out that was ineffective or not rolled out the right way. Although it's hard to calculate the exact number you might be saving, think about this aspect: how this product can help make sure that you roll things out in the proper way the first time, versus having to iterate. We all know that iteration costs money.

We have seen that we have a number of system-wide strategies to roll out across our Northern California footprint and we have areas to improve on in terms of engaging a broader set of our employees. We knew that by getting feedback earlier on, it would save us real dollars in the future, and we knew that a technology like this would be a great solution to do that.

With each project, we try to calculate/figure out the value. Our organization is fairly large, so our annual revenue is over $12 billion. Therefore, we are seeing some savings in terms of ideas and efficiencies upwards in the hundreds of millions.

Because it's a new program, we're measuring success through participation, knowledge of engagement, and the ability to submit ideas, then prioritize them. There are wins. The projects and ideas that come out of it are what we expect this year. Next year, we'll start to calculate ROI. From that standpoint of participation, Spigit has proven its value.

We haven't made a major attempt to do an ROI calculation, but everyone has agreed that the value that it offers more than makes up for the cost of it. Some of that comes through the business solutions and the scaled projects and challenge suggestions. But the majority have a less tangible, cultural impact. While they're hard to quantify, they're certainly above what we pay for the service.

We have not yet seen ROI because we're waiting for the report to come out at the end of the quarter.

This is the first or second year that we've used Spigit heavily for challenges and we are probably at break-even right now.