What is our primary use case?
It's basically for remote work management. We are still operating in a hybrid mode. Whatever restrictions we have to apply on the end-user laptops, we do it through Seqrite.
There are a lot of client IT restrictions that we have to deal with. We cannot share the laptop screen, for example, or there cannot be media storage devices connected to the laptop. So all of these access controls and the endpoint governance policies are running through Seqrite.
How has it helped my organization?
The convenience has been great. That is the most beneficial thing, especially when we onboard someone new.
Earlier, the IT team had to set up everything from scratch on every laptop, and even then, there was a chance of the end user being able to bypass some of those controls.
With Seqrite, it is completely protected, and we have full control over what is happening on the end user's laptop.
What is most valuable?
As we're using the serverless version, the fully managed offering, we are able to control and change the access permissions remotely. Whenever someone has to get temporary access or anything, we do not have to install the application on our server and maintain it. We have one single login, an admin login, and from there, we can change the permissions and access controls for a number of end-user devices.
The deployment was fast.
The solution is stable so far.
It's pretty affordable.
What needs improvement?
User management could be improved. For example, if you have to create different types of user groups based on what kind of access they would need, that should be easier. We keep standard rules for certain profiles. The user management is not that good currently, and so we have trouble with handling user management.
Once the client is installed, then we can control it. However, the initial setup should be managed completely in mobile mode. For example, if a laptop is delivered directly from the vendor to an employee and we can trigger the command from a central place to install the client and run the standard installations as well, that would make things easier.
I'm a bit concerned about the responsiveness of support.
Buyer's Guide
Seqrite Endpoint Security
April 2024
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For how long have I used the solution?
I've been using the solution for 1.5 years.
What do I think about the stability of the solution?
So far, the solution looks stable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
It is too early to tell how well the solution will scale. We have not yet scaled it to a lot of users. Only five people are using it right now. That includes developers and project managers. We do plan to increase usage as our developer base expands.
How are customer service and support?
We have yet to escalate questions to technical support. However, during the procurement cycle, we did find the responsiveness lacking to some extent. They were slower than we expected. I worry that they may not be proactive if we do run into issues.
Which solution did I use previously and why did I switch?
While we did not directly use the solution, we did explore a Dell product. We read about the features, and it was very similar. We went with this solution based on the price point, and we were getting a fully managed version. Also, the IT person who was implementing it had prior experience and knew the product well.
How was the initial setup?
The solution has a short deployment cycle. It wasn't very long. In one month, we assessed different solutions available in the market, and then after comparing the price and the features available, we deployed it. The procurement time was roughly 10 days, and we implemented it in about one week. We had one person working on it full-time with guidance from me. It doesn't take many people to deploy and maintain it. This is the serverless version we're using, so we do not have a lot of maintenance to worry about.
What's my experience with pricing, setup cost, and licensing?
Price-wise, it is quite reasonable.
I'd rate the solution eight out of ten in terms of affordability.
They offer one standard license as part of a package that covers an admin and X number of users.
What other advice do I have?
Earlier, I was working with a services company. There we were resellers and distributors of these solutions. Now, I'm working with a company where we are using these tools in-house. I'm helping with the implementation in-house. Right now, the company I'm associated with is not a registered reseller.
We are using the solution. We're using the SaaS version.
The tool is still new to us, and we are taking a chance on it. However, in general, it looks good overall.
I'd rate the solution seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.