Although the interface is easy to use, it takes some getting used to.

The main issue that I have with the product is related to the DNS proxy. The fact that all of our clients are pointed to the DNS proxy for DNS has caused us some problems. The serious one was that there was a Microsoft update that was released and when we updated the server that the DNS proxy resides on, it stopped the Hyper-V service from starting. That brought down the entire business, which was not good for us. Due to issues like this, the DNS proxy is my least favorite part of this solution.

On occasion, we whitelist a site and it still gets blocked. To get it working, we have to remove it and then re-add it a couple of times, until it finally takes hold. The same thing happens with the blacklist but it happens more often with the whitelist. It doesn't happen all of the time, or very often, but it happens.

WebTitan could improve the software module and the platform's overall stability, and its competitors have a more sophisticated user interface. We have found some bugs as well as some issues with functionality and security that we've already forwarded to TitanHQ.

I've been trying to install an OTG on Windows 7 machines, and I simply can't get it to work. That said, I haven't had the time. We've been busier than ever in the last two or three months. I haven't had the time to actually call WebTitan and ask them what the problem is there. However, it seems there's something going on with Windows 7 where I can't install their OTG. Windows 10 I installed on multiple PCs and I haven't had a problem with it whatsoever. Yet with Windows 7, I simply can't get it to show up.

When I get into WebTitan, there's a user tab and it shows all the PCs I've got connected to it. However, every Windows 7 machine I've tried to hook up does not show up there and that needs to be improved. Still, it's not something WebTitan hasn't been able to help me with as I simply haven't got the time to call them and say, "Hey, am I doing something wrong, or is there something wrong on your end?" 

Other than that, we didn't buy it to get into the very minute details of what it can do. We bought it with a mindset of "This is what we want it to do." It's been working for what we wanted it to do. It's been working great, other than the Windows 7 PC issue.

I really can't think of anything else that they could do. Maybe the longer we use it, we may come up with some ideas for improvement.

I wasn't aware of WebTitan's Azure AD integration until now. The takeaway is that those types of enhancements should be broadcast from TitanHQ a little more openly than they are.

One thing I do want to eliminate or reduce is having the on-premises proxy server. The integration with Azure Active Directory might provide that solution, but I don't know enough about that yet.

We don't really have a tight Active Directory integration today with the on-premises proxy server. It's more tied into our local Active Directory, not Azure Active Directory. That is somewhere where we do want to go, because we have a hybrid model today with an on-premises Active Directory and Azure AD.

I would like to have a live chat feature with their support. This is one of the things that I like that they haven't offered yet. If they have live support, then at least I can work with an engineer when I have a problem and not have to wait for the engineer to respond.

They probably could improve on the initial deployment and the issues that we ran into with the WebTitan Cloud OTG client installation on our mobile devices or laptops. Other than that, everything has been pretty turnkey for the most part.

It's doing what we need it to do. I can't find any cons right now. The only thing I can think to change would be to give more options under the various categories for what you want to be blocked. There should be a way to be super specific.

It works for us, and I have no real complaints about it. It is self-intuitive, but it could have intuitive help where you don't have to email somebody asking how you do something. They might already have it, but I've never used it.

One issue that they have just solved is that there's a new interface for paying bills. I had an issue when I tried to pay with our debit card last year, but with the new payment interface, they have solved that.

The interface is a little dated and a little awkward at times. That's a minor problem. It's workable.

And while I really liked how they set me up, by telling me not to assign it to my own email and to use an admin email so that we could have other users, a weakness was around their communicating to me all the things that are possible, and probably realizing that they fit a niche in a business. It's a solid product and I'd like to do more with it. I'd like to integrate all these things, but time is a problem.

We have never really fully come to grips with the customization options provided by WebTitan. It is a little bit tricky and what happened was that we got it working the way we needed it to work and we just left it at that. But WebTitan do provide all the assistance and support that you need to get it going.

For security, it's very restrictive. For us, it blocks a lot, even too much, so we have had to create exceptions. A new implementation takes a bit of time to train it up, to put in all the exclusions, but once you have that done, it's just a matter of adding things as they come up.

Sometimes it has been a little cumbersome to get the whitelisting just right. But that would be the only thing I've had any problems with.

There have been a couple times where there were false positives. I don't know if this is anything that they can improve on. This is just something that happens as we go along. Since we fall under a category, such as gambling, there are a lot of people accessing these types of sites. Sometimes, the solution misidentifies it and blocks that site. Currently, when we run into this issue, we just submit it through the application or portal. Within five minutes, it is whitelisted or recategorized on their back-end.

The Oauth1 protocol has a lot of issues with authentication and it made it very difficult to initially authenticate with the API. 

Another thing that we dislike so far is the fact that it can sometimes take hours for the policy changes to take effect.

There are some customizations that, for now, cannot be done with WebTitan, but we will talk with them they will try to add those customizations. We have spoken with TitanHQ in the last month about improvements in functionality because we have used other similar platforms and have a different view of things. We have some concerns about the search and the filters. We need to quickly search which users can or cannot access a particular site and why.

But TitanHQ is trying to improve these things, based on some tickets we have opened, and I think they will do so as soon as possible.

There are some small bugs in the real-time login environment. There is a real-time logging and you can see which URLs are blocked or allowed for every user. They should make sure this is resolved in future releases.

While there is an antivirus on offer, it's not a very good one. We're not using it because it's not effective. However, if they had an effective anti-virus, we would make use of it. There really should be a more professional level of antivirus on the solution's version for web filtering.

There should be a more granular internet site categorization. Some categories are more flexible than others, but all categories should be flexible.