TruView Reviews

With a team of just three engineers and a network spanning the country, we required a solution that provided support for each location’s specific data centers, servers and storage without requiring a vast amount of engineering support. With hundreds of people on the network at any given time, identifying and troubleshooting end-user delays was an important and time-consuming issue for our engineering team. We needed visibility into each data center and the ability to quickly identify and segregate network issues from application problems.

With such a small team of engineers managing all the networking needs — from plugs, to wiring, to power — it was challenging for us to dedicate the required amount of time to troubleshooting end-user issues, especially with a user base spread across the country. It was nearly impossible for us to tell where an issue was coming from; was it a network problem? A smaller location based issue? We just didn’t have the visibility we needed to fix issues efficiently and still have time to dedicate to our other pressing projects.

In addition to normal internal network issues, we utilize many different applications throughout our three data centers, including a newly implemented video over IP capability that allows our geologists to stay on site and still participate in key company meetings. Because of the large number of internal and external applications running at any given time, in any location, our engineers were tasked with solving issues without any clear knowledge of the origin – whether network or application based.

Often problems would arise in Tulsa that had to be diagnosed and fixed from a different location. A large building and hundreds of different devices connecting to the server at any given time hindered the troubleshooting process and often non-vital issues were left unresolved and became the new normal end-user experience.

Our team also faced the challenge of managing third party, subscription-based applications that weren’t always performing up to standard. Conversations with vendors yielded few results and most users were left dealing with a slower, less efficient process.

We chose Fluke Networks OptiView XG to begin monitoring our biggest data center, located in Tulsa. The OptiView XG allowed our engineers to track the normal network use levels and establish a benchmark to compare degraded performance to. Currently, we use the OptiView XG mainly as a diagnostic tool, running continuously and conducting network assessments, validating new infrastructure and devices, testing service provider SLAs, and troubleshooting problems from end to end.

After our success using the OptiView XG, we expanded our Fluke Networks’ product line to include the Visual TruView. With TruView’s Application Performance Monitoring (APM) and Network Performance Monitoring (NPM) combined capabilities, we are able to identify, test and resolve issues across LAN, WAN or Cloud environments and across multiple data centers.

The entire team tested several different product solutions initially, but Fluke Networks provided the visibility we needed to make a discernable difference in our network performance and engineer time management. With the TruView, we’re able to identify an issue, zero in on the location and solve it quickly.

With the TruView and OptiView XG helping to streamline our networking troubleshooting process, our engineering team now has the ability to remotely identify, diagnose and resolve our connectivity problems.

Using Fluke Networks TruView and the OptiView XG together allow us to shed light on issues that pop up when managing a cross-country network. It gives the entire team insight we’ve never had before and enables us to differentiate between normal traffic and bigger problems. It’s a great tool for not only day-to-day network monitoring, but also troubleshooting and effectively leading us to issue resolution.

In one specific example, my team was called in to deal with an application problem reported by a group of users in Tulsa. It turned out the users were all on the 14th floor of the same building. The IT team first used the OptiView XG to eliminate some obvious potential causes with the network on that particular floor and then used TruView to see how the performance on that floor compared to other floors. With the network ruled out as the cause of the issue, TruView helped to identify a file server that had been configured improperly after a power outage.

In addition to dealing with our own internal network issues, Fluke Networks’ tools have allowed us to help identify and resolve third-party application issues as well.

In one instance, using the OptiView XG, our engineers were able to log into an end user’s machine, take a packet capture then decode it using Fluke Networks ClearSite Analyzer software, which showed specific metrics around application performance.

The data showed an application problem that was a surprise to the vendor. While they were able to fix the problem and improve the end user experience, without the conclusive data provided by the Fluke Networks tools, we may have been lost in an endless cycle of back-and-forth between the internal team and the application company.

Without Fluke Networks, we just wouldn’t have the same visibility. It’s an essential part of our network infrastructure.

We develop our applications in-house to address our organization’s specific mission and operational needs. The data housed within these applications are critical to us, as evidenced by a spike in incoming technical support calls immediately after any network, application, or database outage.

Application and network issues would inevitably arise within our infrastructure. These issues, no matter how minor, were hard to troubleshoot since each application integrates with multiple data sources. We evaluated multiple network monitoring solutions. Visual TruView was selected and deployed to solve our IT challenges and resolve the ambiguity associated with technical support calls.

As TruView processes network performance analytics, it time correlates the results, which helps cross-functional IT teams—such as network engineering and application development teams—work more collaboratively and solve problems faster than before without the usual finger-pointing. The effort is centralized with a dashboard that tells us whether the problem is database, application, or network related so we can assign accountability and get to a solution faster.

The ability to see across our network and monitor each node along with all applications and databases is of great benefit, it helps us immediately identify the problem’s root cause so we can bring in the appropriate service team to solve the issue.

Deployment was rather simple, but did require quite a bit of time to configure since our applications are so complex. But, once we got it up and running, the results were almost immediate.

It also provides ongoing monitoring for external and third-party applications as well. TruView can easily pinpoint problems, letting us know if the issue lies internally or with the external application provider.

For example, we used TruView to troubleshoot a third-party application that was performing slowly over the VPN connection. The application used specific protocols for querying data from multiple sources. We reviewed all data transactions – one after another. In each transaction, data took no more than 30 milliseconds to process. Some of the files, however, exceeded 15 MB in size. These larger data calls required several minutes to process over the VPN. Because we could isolate the specific data call culprits, the system could be optimized to solve the issue quickly and effectively.

Due to the nature of our business, we require continuous operations with zero tolerance for network performance delays or downtime. Performance expectations are high for our IT team and network.

We rely on optimal network response times to our auction applications and databases to present, track, and sell plants and flowers as quickly as possible. As soon as one product is sold, we need to be able to showcase the next item immediately. Time is of the essence, and we can’t waste it with unnecessary troubleshooting steps.

In an auction clock environment, plants and flowers are brought into a room to be bid on by both in-person and online buyers. A database pushes information to the clock, which displays the product, quantity, price, and time left at auction. Bidders push a button to purchase flowers based on the price displayed on the clock at that particular time. As soon as the product is sold, a new product is displayed as quickly as possible.

Unfortunately, we recently encountered a response time delay between the database and the auction clock. The delay slowed the clock display information by up to two seconds between each auction, which is far too long in our environment. We needed a mechanism to pinpoint the issue and determine if the root cause lay with the database, application, or network. That was easier said than done at the time, given our organization’s complex, homegrown databases and applications.

A delay of even a few seconds is unacceptable when we’re auctioning more than 50 million items each day to on-site and international bidders. Time literally translates to money, so we do everything possible to mitigate delays.

We evaluated multiple technologies before implementing a Visual TruView unified network and application performance monitoring and troubleshooting solution from Fluke Networks. We deployed Visual TruView to monitor and troubleshoot both our backbone and marketplace networks. The backbone network is made up of two core switches, two connected server switches, and five distribution switches. This infrastructure powers the organization’s home-grown applications and databases. The backbone network is connected to the marketplace network, which powers all auction bidding through numerous connections to in-person bidding devices and online bidding applications.

Visual TruView uses key data sets (including packet storage, application response time, transactional decode, NetFlow and SNMP) to highlight performance metrics through a single dashboard. The comprehensive overview of both network and application performance provides us with a clear picture of where issues originate across both our backbone and marketplace networks.

TruView tracks the networks and devices for all auction activities. It doesn’t make any difference what the issue is or where it originates, giving us immediate access across our entire infrastructure. The response-time savings are phenomenal.

We used Visual TruView to troubleshoot our delays between auctions. The solution monitored performance from the application data query across the network to the database and back. TruView immediately identified the database as the root cause, taking an extra second or two to process the query and respond. We optimized the database and fixed the problem without wasted effort scrutinizing the entire network and application since the issue was isolated immediately.

Visual TruView provides visibility into the our network, applications, and databases from a single solution so we don’t waste time unnecessarily pinpointing where issues originate. The result saves us two hours of accumulated delays each year, equaling €200,000 in annual savings, along with an improved image for our operations.

Recently, our government moved forward with a plan to combine two separate county councils into a single entity. One of the more complex tasks involved in the merger is the creation of a single, unified IT infrastructure for the county’s services and public-facing websites. The €1.8 million IT consolidation project includes the creation of a primary data center and disaster recovery site connecting to 57 remote county offices and sites over a variety of connections (point-to-point, VPN, private DSL, MPLS, etc.).

When completed, the network will include a mix of internal applications, public-facing websites and portals for services such as housing, water, roads, environment, planning and other key local government functions. In addition to standard business applications for communications, productivity, CRM and financial management, the network will also host some bandwidth intensive GIS and mapping applications. It will also support remote access and a variety of mobile services and applications.

Creating a single unified network across all of our county is a major undertaking. All of the merged authority’s back-end infrastructure will be located in the North of the county. As a result, all WAN services from the Southern part of the county are being relocated and re-terminated at a separate head end. Major sites in the south of the county will send traffic out through a switch core, up the point to point link to be dropped off in the primary data center core. About 800 users will be connecting to services hosted in the data center, of which approximately 450 will be from the southern part of the county.

The technical complexity of merging existing systems, applications and data was just one of my major concerns. We are especially conscious of the fact that users from the Southern part of the county are sensitive to performance issues in light of the division of labor and responsibility for the unified network. Being able to remotely diagnose and solve network and application problems is a priority.

We need a tool that can give us a complete picture of what is happening with applications, servers and the network across the entire county. Right now, we’re still building the network. But in the medium term, it’s important for us to be able to isolate the source of performance issues so we can get application problems on the desk of the applications team and network problems to the network team so they can address them quickly.

We chose the Fluke Networks Visual TruView appliance to provide the application and network performance monitoring we need. TruView leverages key data sets such as stream-to-disk packet storage, application response time, transactional decode, IPFIX (NetFlow), and SNMP to present analytics through a single reporting interface. As TruView processes analytics from these data sets, it time correlates the results providing cross-functional IT teams such as network engineering, application, and server teams with a new found ability to work more collaboratively and solve problems fast. We deployed TruView directly in our data center core.

With TruView you can get a high-level overview of what’s going on with a particular site or a particular application very quickly. It’s very easy to interpret. We can see which applications are having or causing problems. With our previous solution, it took much longer. And, of course, with TruView you can drill down into the data when you need to take a closer look.

I’ve been a user of Fluke Networks products for more than 12 years. We even had one of the earliest OptiView portable network monitoring devices which was extensively used across the network. So when it came time to choose a performance monitoring solution, I knew Fluke Networks could deliver.

We had no identified budget for a TruView appliance this year, but we could clearly see the benefits we could realise from deploying the solution. We managed to identify savings and re-prioritise some other projects within our budget in order to fund purchase of the TruView. We chose the TruView because it offered better value than the other performance monitoring solutions we saw.

Before deploying the TruView, performance monitoring was fairly manual. We’d used and were very familiar with NetFlow. With TruView, we have a much better view of application performance, particularly from the user perspective.

For example, we had an application response time issue with Exchange. TruView helped to isolate the particular server that was the root of the problem. As the launch of our unified network approaches, TruView has helped my team find “bits and pieces” of things that might have impacted application performance had they gone undetected.

Another recent example of practical use was an issue in which slow user logins were being reported from the southern end of the network. Using the TruView, within minutes we eliminated the point-to-point link, server side performance and end user response times and firmly diagnosed the issue to be local to the southern end of the network. This is exactly the type of scenario we knew the TruView could help us with. Prior to this it would have required an exhaustive search to figure out what exactly or where exactly the issue was.

As the launch of the new, unified network gets nearer I see TruView becoming even more useful. We’re looking forward to seeing how much more it can do. I don’t think we’ve taken full advantage of it yet.

Fluke Networks is a well known name when it comes to network testing hardware and devices. That being said, their Visual TruView monitoring software is top notch and one of the best SNMP/monitoring solutions I have seen.

I have used the competitors products in the past, namely WhatsUp Gold and others, and they don't even come close to offering what Fluke does with their product!

The way that TruView presents its information, via a HTML5 front-end applet with the visual and textual renditions of the data is superb, the dashboards are full featured and make it easily readable to even the entry level IT professionals. It helps you narrow down the problem areas quickly and efficiently, and drill in to fix the issue with little to no downtime.

From what little I've used this solution (I've only deployed it twice), it has quickly become my "go-to" for my clients when their in house IT needs a management solution, and especially when I am doing the management myself!

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We offer a variety of professional IT and network architectural services. Like any business, we have several important applications, such as Exchange, SharePoint, Salesforce, SAP and VoIP, along with other technologies that our internal teams rely on to do their jobs. We needed a centralized platform that was a trusted source of network intelligence and we also need to provide the same network and application visibility for customers that use the our data center for application hosting.

We chose Visual TruView which helps us quickly isolate the root cause by allowing us to easily drill down into context-sensitive packet-level detail. We can navigate through the UI to understand problem domain isolation, which applications are running slow, what servers and sites are impacted, etc. TruView also builds a filter for relevant packet data which allows us to quickly access specific packet data at any point in the process from any UI screen.

It gives us a centralized platform with visibility into key network and application performance metrics, and it allows us, in just a couple clicks, to dive into packet-level details to further troubleshoot in real time.

Most tools tend to go a mile wide and an inch deep. TruView is the opposite. It focuses just on network and application performance, giving us a complete overview of our assets. But then, with just a click, it allows us to go all the way into the packet weeds and do heavy analysis.

For example, when several clients started experiencing massive packet loss and data drops when connecting to applications in the data center, TruView instantly noticed the problem. When we drilled down to find the root cause, we discovered the problem was coming from the same destination port at each client location. By cross-referencing the technology parameters, we realized they all had a Juniper firewall that was running an old software version that couldn’t combat a Layer 7 application (denial of service) attack. I’m not sure how we ever would have found out that all of these clients had the same firewall update issue. TruView illuminated the problem, and we drilled down to the root cause in 23 minutes.

We recently had another customer using VoIP from a partner that was hosted in the data center. After 30 minutes on a call, the VoIP service would drop. Of course, the customer’s analysis said the issue resided with the provider, and the provider’s analysis said it was a customer firewall issue. We jumped in with TruView and captured an entire transaction in transit and inspected it. We found that the client’s firewall was seeing the conversion timing out. The provider was acknowledging the timing-out issue and killing the call. We were able to share that information with the provider and the customer so they could work together to isolate and fix the problem.