What is our primary use case?
With Private Access, from TCS, we used to support multiple customers. Some of our customers will be utilizing Private Access and we'll be supporting them.
Mainly due to the COVID pandemic situation, many people now work from home. When working from home they needed better connectivity for a VPN solution. That is the main criteria and customers are looking for a stable solution, a cloud-based solution, which can be integrated quickly and can be managed centrally. That is the driving point. The pandemic situation was the driver, as clients needed to add capacity also. Earlier, they would give this remote access solution only to a few people. Now nearly 90% of people work from home. The capacity has to be increased. For that, clients were looking for a multi-net solution and they started deploying Private Access.
What is most valuable?
The VPN is great for the stability on offer and for the cloud updates and insights you can get. We can protect the application well. There's no need to broadcast my network. Only the application will be visible, those kinds of things are very salient features.
The pricing is good as far as I know, although I don't have an idea of the exact pricing.
It offers great user-friendliness.
We like the customization capabilities.
It's straightforward to set up.
The scalability is good.
What needs improvement?
So far, we are happy with the solution. I can't speak to any missing features. Based on the customer feedback, they're doing good. We don't see any negative point at this point in time.
For how long have I used the solution?
I've been using this solution for nearly three or four years. Some of our clients just started using the solution for one year.
What do I think about the scalability of the solution?
The solution is scalable and expands well.
How are customer service and support?
I don't directly deal with technical support.
Which solution did I use previously and why did I switch?
Earlier, we used to stick with on-prem solutions, and compared to on-prem, we are leveraging all the cloud benefits. With this product, the updates and signatures will be there, live updates will be there, et cetera. We don't have to worry about all those updates from a Private Access point of view. From a security perspective, you're adding a lot of security to the VPN solution. Everything is fine.
How was the initial setup?
I'm not involved in the initial setup. My job is to recommend the solution and another team will be doing the setup. We're a larger organization, so there are different teams that work with customers and provide solutions.
That said, my understanding is that the initial setup is very straightforward.
The client needs to be deployed to the user machine. That typically is done with the Active Directory integration. If you are going to deploy it for multiple people, we need to deploy it, we need to push it using AD group policy or any other software distribution. Other than that, it is easy only to deploy. We don't see much difficulty.
What about the implementation team?
If we win that proposal, definitely our team will be involved in helping with the setup.
What's my experience with pricing, setup cost, and licensing?
I cannot speak to the exact licensing costs.
Which other solutions did I evaluate?
We don't see any other, private, cloud-based VPN solution. There might be others, like Prisma, and there are so many solutions also coming out. Other than that, we are ready to explore new products. However, so far, whatever we have used within the Zscaler solution is doing good.
What other advice do I have?
I work for a consultancy. My customers are manufacturing customers.
We recommend the solution to customers looking for a kind of non-cloud-based VPN solution.
Typically we will use the latest version of the solution.
While there are so many customers still having on-premise solutions, we would definitely suggest cloud-based solutions and Zscaler would be in the top three we would recommend.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner