Zscaler Zero Trust Exchange Reviews

We have found that Zscaler SASE is a good product and we use it as a proxy.

Zscaler SASE is probably the number one cloud-based proxy security solution. Just on name recognition alone, I would say that is the main value it is bringing right now.

The management of the product has to be clearly defined or they will conflict. Sometimes you have to add bypass rules allowing specific websites access for internal purposes or for it to completely bypass altogether.  Make sure that it is the same teams who are managing the firewalls and the product. They should all be on the same team. If you have two teams managing it separately, you are going to run into a lot of problems.

I have been using Zscaler SASE for the past three years.

It is very stable. I have never seen it go down, not once, but then again I do not manage that portion specifically.

Zscaler SASE looks to be scalable to me.  We have about seven hundred and fifty using it in the USA and two hundred in Europe.

We were using another product before switching over to Zscaler SASE because it is number one.

It is pretty straightforward and does not create any major challenges. You whitelist specific URLs to either be allowed or to be bypassed.

We do deployment in-house. It is just a click and that is it.

The pricing is expensive and on the higher end. Honestly, in my opinion, it is not worth the price. 

I would rate Zscaler SASE an eight out of ten.

As IT integrators, we are using the solution for application control, URL filtering, sandboxing, and antivirus. We have modules with data leak prevention and cloud browser isolation, device posture checking, related to the access because we are also using it for the ZTNA services, but it's not related to the Secure Web Gateway. We are also using it in ZIA with a firewall as a service.

I believe Zscaler SASE has given us increased security with endpoint protection. We may not have eliminated 100% of the threats, but we are resistant to threats on the Internet. The solution blocks almost all known vulnerabilities or problems related to phishing actions, so I would say that is the biggest benefit.

With SASE, we have a single platform that covers multiple task services with which we need to control access. All the features are equally valuable.

The menu for the ZIA portal could be organized a little bit differently. The most-used modules should be at the top of the menus, not somewhere near the bottom, some of them are not organized well in my opinion.

I have been working with Zscaler SASE for almost one year.

There were a few global issues this year that something was not working correctly, or that sometimes we experienced different behavior with the filtering policies between the points of presence. For example, if there is a user located in Amsterdam, then it was filtering traffic differently than in Frankfurt because they were connected to two different points of presence. The issue was later resolved by technical support.

The solution is scalable.

The quality of customer support depends on the situation, where sometimes the correct actions are taken immediately. So sometimes, I would rate it a ten out of ten.

But sometimes we have to explain the same situation, even referencing old tickets, while the support agent would not even check what was done in the previous tickets, and it takes much longer to solve the case. In such situations, I would rate customer support a four out of ten.

The setup is quite easy. The primary configuration requires some adjustments to the client's needs, but it's quite easy.

The deployment depends on a questionnaire to determine expectations, what should be checked, verified, and what works with the highest SLA. The actual deployment does not require a lot of staff members.

Maintenance for the solution includes keeping the client's connector updated and checking the device posture.

I have downloaded reports of Cisco Umbrella, Fortinet FortiGate, FortiProxy, and Zscaler.

I would recommend Zscaler SASE, for sure, and would rate it a nine out of ten.

Zscaler Private Access empowers organizations to grant access to internal applications and services while maintaining the utmost security for their networks.

Zscaler Private Access benefits organizations by providing them with security for their networks.

The user interface of Zscaler Private Access is excellent. With proper knowledge and expertise, one can efficiently handle intricate enterprise environments without feeling overwhelmed. This leads to exceptional productivity for managed service providers. The user experience is remarkably streamlined, enabling the management of even the most complex enterprise setups without any excessive complications.

To enhance their offering, it is advisable for them to focus on strengthening the foundation of their architecture. Additionally, they should consider integrating a broader range of services that go beyond what managed service providers typically offer independently.

I have been using Zscaler Private Access for approximately four years.

I rate the stability of Zscaler Private Access a ten out of ten.

The scalability of Zscaler Private Access is truly remarkable. It never poses any issues in terms of scalability, thanks to its substantial investment in hardware and the robustness of its networks. This holds true not only for Zscaler but also for their closest competitors, such as Netskope. These companies have made significant financial commitments to ensure exceptional network performance and data gateways. The interfaces are highly functional, and all optimization measures are in place. Consequently, they can effortlessly handle a large number of clients at maximum speed without any performance concerns. It's important to note that when discussing network access solutions, such as Zscaler Private Access, there is always a trade-off between performance and security. However, new advancements in the industry have given rise to a new generation of solutions that include zero-trust management, segmentation management, data loss prevention, and advanced attack prevention capabilities all in one package. It's crucial to stay aware of these developments since the technology landscape evolves rapidly, especially in the realm of cloud computing, where progress is even more accelerated.

My clients are all sizes that are using this solution.

I rate the scalability of Zscaler Private Access a ten out of ten.

The support is amazing. The marketing, sales, and technical support are highly responsive.

I rate the support from Zscaler Private Access a ten out of ten

Positive

I have used other solutions in the past, such as Cato Networks.

The initial setup of Zscaler Private Access is simple. The process is easy for all companies and the interface is easy to manage.

The process simply involves configuring IP addresses, and that's all there is to it. The tool automatically generates an inventory of everything it finds on a specific network. The UI is highly intuitive and easily accessible. The software solution excels in terms of interface and user experience, as they adhere to a similar standard of simplicity. Overall, the implementation is user-friendly.

I rate the initial setup of Zscaler Private Access an eight out of ten.

It would take a touch of magic that would set it apart. When it comes to mainstream solutions, reaching a rating of eight is quite commendable. However, there are dedicated solutions specifically designed for managed service providers that truly excel and can be considered the top ten in their field. These solutions are primarily focused on catering to the needs of managed service providers rather than the enterprise environment. To reach a ten out of ten, the solution has to be completely customizable to the needs of a specific sector.

We can do the implementation of the dilution. it is important to have assistance to deploy the solution correctly.

In terms of market positioning, I would describe Zscaler Private Access as offering optimal pricing. Based on our experience, Cato Networks tends to be slightly more expensive.

Zscaler Private Access integrates various tools that, if obtained from another technology provider, would need to be purchased separately. This includes features, such as data loss prevention and reception technologies, which are seamlessly integrated into their platform.

I would rate the price of Zscaler Private Access a ten out of ten.

I have evaluated other solutions.

Zscaler Private Access is an exceptionally professional company that I strongly endorse. However, if your organization has a large field force or relies heavily on sales or geographically dispersed teams, it may be worth exploring alternative solutions.

While easy-to-deploy and user-friendly solutions may appear promising on paper, the true success of any digital transformation project lies in the choice of a competent managed service provider. It is essential to select a solution that works hand in hand with a capable managed service provider. If the managed service provider is excellent but the solution itself is subpar, it will impede progress. Similarly, even if the solution is exceptional, inadequate management will hinder optimal performance. Therefore, it is crucial to take a holistic approach in selecting the best possible solution and compare them side by side, alongside the expertise and approachability of the managed service provider. By deploying both solutions, such as Cato Network or Zscaler Private Access, and carefully observing their performance with small tasks, you can quickly identify the differences, especially in terms of speed and performance. These factors can vary significantly based on the nature and volume of your data.

Our clients prioritize five key objectives when it comes to their systems: security, compliance, performance, cost optimization, and operational continuity. These criteria are crucial for their operations. However, achieving compliance, especially in specific sectors like oil and gas or telecommunications, goes beyond relying solely on the tool itself. Compliance is achieved through proper operational practices and procedures, which is why clients rely on the expertise of managed service providers. While the tool may have certifications and guarantees related to data residency and longevity, it is ultimately the way an organization operates its infrastructure, solutions, and systems that determine compliance and security. It is important to continuously work on and test these aspects rather than treating them as something that can be simply purchased. Security and compliance require ongoing effort and attention on a daily basis.

I rate Zscaler Private Access an eight out of ten.

Zscaler Private Access is a solution that delivers on its promises and can be relied upon with great dependability. It stands out as an enterprise-grade solution, which is not the case for all options available in the market. While there may be less expensive alternatives, they can often be more fragile in terms of reliability. Zscaler ensures higher availability and offers dependable solutions, making it an ideal choice for businesses that heavily rely on software and cloud services. With Zscaler in place, you can rest assured that your business will be well protected, even in the face of new waves of ransomware attacks, privacy concerns, and malware threats that emerge every couple of months. Their proactive teams actively monitor network traffic and can promptly address any issues detected in one client, sharing the knowledge and best practices to prevent similar issues from impacting other clients. This advantage comes from having a dedicated professional team that seamlessly integrates the work of endpoint protection, active network monitoring, and protection. As a result, Zscaler's zero-trust network access solutions complement and enhance the layered defense system that every company should have in place.

We use the product to provide secure access to our customer's environment consisting of on-premise and on-cloud applications.

Zscaler Private Access simplifies the process of managing remote access. It doesn't require deploying and configuring physical appliances in various locations, similar to FortiGate.

The product's most valuable features are cloud-based services and secure internet access. We don't have to set up any physical appliances.

There could be more DLP-related features. Additionally, there needs to be flexibility for integrating ISP features.

We have been using Zscaler Private Access for a year as a partner.

It is a stable product with self-maintenance capabilities regarding hardware and software patches and policies.

It is a scalable product.

The technical support services are good and based on SLA.

Positive

The product is easy to integrate. It takes a week to deploy for 1000 users.

Zscaler Private Access provides a limited number of solutions compared to FortiGate and ForcePoint.

I rate the product a nine out of ten.

I use the solution primarily for security purposes. We are blocking other sites which are not SSL in our Indian organization.

We are refusing authorization for users to access unauthorized sites. We are blocking through Zscaler. It’s for web filtering.

Many of us are working from home, and we are still able to do the filtering of websites for our workers, wherever they are.

I like the web filtering capabilities. Those are very good.

It offers sound internet security notifications.

There aren’t too many bugs, and it is easy to debug when necessary.

There are good Outlook features available.

It is stable.

The scalability has been good.

I like the user interface.

I’m not sure if any features are lacking. I’m mostly happy with it. That said, I’m not familiar with every area of the product. I need to study it a bit more.

Sometimes applications crash on some machines, and we’d like Zscaler to give us some information as to why that may have happened. We’d like more detailed reports.

We’ve been using the solution for two or three years.

It’s a stable product right now. There are no bugs or glitches. It doesn’t crash or freeze. It’s reliable.

It’s scalable. We can add to it. It’s easy to expand.

We have 3,000 to 5,000 users on the solution currently. It’s basically used by everyone in the organization.

I wasn’t a part of the initial setup. I can’t speak to how it went or if it was easy or hard.

I’m a consultant. However, I’m just an end-user of the solution.

I’d give the solution a ten out of ten. It is working fine for us.

When I am outside of the company, I use Zscaler Private Access. I use Zscaler Private Access in the home, hotel, or wherever for remote working. It is a VPN.

We have a minimum of three to five thousand users minimum supported with Zscaler Private Access. It could be much more. They use it in the same way that I am using it. 

We have more solutions for connection with third party suppliers where we include contacts.

The only advantage I see is no more connection is required by the users. It is attached to the single-side logon with our key directory. That is the most valuable feature. 

With AT&T, we had another way to connect with the user. We had no single-side logon solution. Zscaler Private Access is a single-side logon solution.

We don't need to connect anymore. It is automatically connected when you log on in Windows. That is the only advantage I see because it is a bit slower.

We are supporting our supply-chain in India. Our connections through Zscaler have degraded drastically. Improvements are required in speed and bandwidth. 

The biggest disadvantage is there are no SCMP network layers available. The older network connection checks cannot be done because it's not included in the solution. 

We are programming our old solutions and they have not included support for legacy Windows. This is a huge disadvantage for me.

SCMP support would be one of the biggest improvements in my opinion. More speed improvements are also required. Very simple. 

If I need to monitor a third party supplier, if I have no SCMP, I cannot do the monitoring.

Some data may be cached if it is not available. This another important issue we have which needs to be improved, i.e. when the availability is not given the cache should not be used. 

At least we need Zscaler Private Access to make sure that the cache represents what is available to the users.

I am not involved in technical support for Zscaler Private Access. I create a ticket in our technical system and wait for an answer. I am still a project leader for this.

Everything is predefined so there is no mistake possible. Zscaler Private Access is attached to the active directory user. It is very easy. It is good.

We deployed with a system and it went very quick. It's a cloud solution. There is no private software to set up. Zscaler Private Access is quite easy and convenient in this way.

The installation was done at the global level. We did not use a reseller. Our company has since been merged with another corporation. We have now ninety thousand employees.

I was not involved in the choice of the solution. This was decided by our global network people.

On a scale from one to ten, I would rate Zscaler Private Access at only a three or four. 

The biggest disadvantage is the lack of SCMP network systems.  Also, the quality of the bandwidth is limited. We use normal internet access, not a fiber-optic line. 

The difference is huge, like flying in first-class vs. economy class. We stay in the economy class. The commercial company is saving money, but the end-user has lost the experience.

Zscaler Private Access is used for private data. You need to deploy Zscaler Private Access to put security and internal network after you build your application. The solution is used when you build an application and want to provide services to the public.

The most valuable features of Zscaler Private Access are reliability, scalability, and availability.

Zscaler Private Access needs to improve its collaboration with applications without compromising security. The solution needs to improve native security, seamless protection, and user experience. Users should be able to access the solution anytime, and it should be made easy to install and easy to understand.

Zscaler Private Access needs to improve its customization.

I have been using Zscaler Private Access for two years.

Zscaler Private Access is a stable solution.

I rate Zscaler Private Access an eight out of ten for stability.

The solution’s scalability is very good.

The solution’s technical support is good.

The solution's initial setup is a little bit difficult and depends on your architecture knowledge.

The solution's deployment time depends on the infrastructure, the number of computers, and the number of employees.

Zscaler Private Access can be an expensive solution, depending on the license type you will purchase.

Zscaler Private Access is deployed on-cloud in our organization. I would recommend Zscaler Private Access to other users.

Overall, I rate Zscaler Private Access a nine out of ten.

Zscaler is a cloud proxy that scans and provides security for traffic to cloud-based applications and resources.

Zscaler is location-independent. Even if you switch to another country, users will have the same security posture. For example, if you are in one country and travel to India tomorrow, you will still have the same security posture as the rest of your team. You will also be able to access all your resources over the Internet as a team, regardless of location. There is no dependency on local firewalls at the site. Everything is in the cloud, so you get security wherever you go.

Zscaler provides several security features, including encryption, URL filtering, application control, and credential theft protection. They are also updating their DLP capabilities.

The reports can be made easier. The solution takes time to fetch reports in the Database section. Otherwise, the reporting module itself is well-designed.

I have been using Zscaler SASE for two and a half years.

Zscaler is very stable. The customers use web services that cause issues over the internet.

Zscaler is highly scalable. Zscaler is a cloud-based service, so it takes care of all the data center and hardware infrastructure. Even if you only have one license, you will still have access to all of Zscaler's security features and performance capabilities. Around 2Lakh users are in Nestle, and all are using Zscaler.

We work with enterprise-level customers.

The customer support is good.

Positive

I have experience with Prisma Access. In terms of scalability and tech support, Zscaler is better. However, Prisma is better in other parameters because they have more experience in the firewall industry and are the leader in firewall technology. We at Nestle are forwarding most of our traffic to Zscaler for scalability. We are using Prisma for some essential functions.

The initial setup is easy. You have to plan very carefully how you are going to use Zscaler. Planning is critical, but implementation is achievable. You need to purchase cloud or host services and synchronize your user database to the rescheduler. Then, you just need to use the application to create a folder application on the system, and you are good to go.

Zscaler deployment time depends on the number of users and the policies to be deployed. A very simple setup can take around two to three weeks, while a very complex setup with multiple components can take months to implement.

We are the service providers of Nestle, which is a user of Zscaler. 

New functionality is always being added to Zscaler's products, but there are some features that we cannot have in the cloud-based platform. For example, Pulse QoS and VPN are still available as standalone products. However, Zscaler offers a variety of products that can meet these needs, such as ZIA, ZPA, and ZDA.

Maintaining Zscaler is easy. It has a well-designed admin portal and policy control. At least 20-30 people are required to manage the Zscaler product with a worldwide presence, depending on the setup. For example, Nestle requires 1-2 people to manage their Zscaler deployment.

I recommend the Zscaler solution. If I get an opportunity to use it in an environment where the users are mostly roaming users and the entire network stack is in the cloud, I will recommend they use Zscaler products. It's a great product.

Overall, I rate the solution a ten out of ten.