Badges
55 Points
8 Years
User Activity
Over 7 years ago
Commented on The Knowledge Base and Customer Community have improved our customer service and call-deflection rate.
My experience mirrors your's
A suggestion, if I may. If you have customers who are more comfortable in a language other than English, or if you need to reach customers in other countries where you are not able to provide direct support, translation of your Knowledge Base…
About 8 years ago
Contributed a review of Salesforce Service Cloud: The most valuable features for us are contact tracking, the knowledge base, and the analytics.
Experience
Following
Reviews
About 8 years ago
Salesforce Service Cloud
Comments
Over 7 years ago
CRM Customer Engagement Centers
About me
► Motivated customer service and support leader with extensive global experience driving customer care excellence. Innovative strategist, developing and implementing cutting-edge tactics to boost service delivery and streamline support operations.
► Dynamic decision maker, defining company visions, building and leading cross-cultural teams, and fostering robust customer-centric environments. Results-driven company representative, with focus on deepening customer loyalty and satisfaction while securing critical cost savings to improve bottom line.
► Recognized expert in call center management, with experience working in 26 countries in North/South America, Europe, Asia, and the Pacific, and establishing and managing global contact centers ranging from 5 to 350 agents. Strong passion for working internationally in all areas of customer care.
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Areas of expertise include:
Strategic Global Management • Global Customer Management • Customer Experience Management
Strategic Analysis/Planning • International Business Development • Process/System Optimization
Team Building/Leadership • Staff Development • Education/Mentoring • Publications/Presentations
