Senior manager with over 20 years of experience in developing, releasing, and supporting software products • Successful release program manager for multilingual software products and beta programs • Achieved high client satisfaction and improved product quality through client feedback programs • Big-picture thinker with creative, recurring, results-driven tactics • Certified PMP

Client & Product Management
• Early design feedback
• Client requirements advocate
• High touch client events
• Solution strategy & design
• Pragmatic Marketing III certified

Software Releases
• Internationalization/Localization
• Beta release management
• Agile and waterfall methods
• PMP certified

Software Technical Support
• Manage tech support teams
• Resolve client escalations
• Operational Excellence