Wilson is a driven and dedicated, results-oriented Operations Management professional with a 15-year track record of building high-performing teams. Equipped with an MBA and Lean Six Sigma training, his experience spans several industries including BPO, manufacturing, logistics and healthcare IT. As a leader of Provider Enablement operations at TELUS Health, he has consistently met and exceeded various performance expectations by working diligently on establishing a Business Process Management (BPM) culture within his team using TQM and Lean Six Sigma principles. He has also served as liaison in bridging the gaps between business and IT stakeholders in delivering effective system changes, enhancements and other business transformation programs.
Other Attributes: Strategic-thinker with strong business acumen; self-starter with an insatiable appetite for tweaking business processes end-to-end to align it with the performance objectives of an organization