it_user625443

55 POINTS2 YEARS
Job function
Vice President of Service Delivery
Company size
51-200 Employees
Industry
Tech Services Company
Years of experience
10+ years
Bio

Over 25 years experience in support, engineering, and management. Strong leadership abilities and experience in building highly effective, efficient, service-oriented support organizations from the “ground up”. Well established career in management with a proven track record of increasing department efficiency, establishing and improving processes and exceeding customer expectations. I am a professional manager with a strong work ethic and attention to detail, as well as results-oriented leader, and a problem solver with excellent communication skills.

Specialties:
• Strategic Resource Management
• Operations Management
• Organizational Leadership
• Customer Care
• Performance Metrics
• Employee Development
• Process Improvement
• Data Center/NOC
• Strategic Partnerships
• Influence & Problem Solving
• Creativity/Innovation/Change

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