I'm a systems engineer with 10+ years of experience in technical support roles from PC hardware upgrades to global network security solutions. Currently I am working as lead extranet security engineer for a global automotive company.

I have completed 3 global network separations and 1 merger, 2 major network updates, 2 data center move/refresh, 3 successful large scale software roll outs to a 6000+ customer base while exceeding customer satisfaction goals for 32 consecutive months. I have delivered ITIL certification training, created training and documentation for the new 2nd level hires and an intranet knowledge base, which allows technicians to resource issues.