Compare Fortra vs SoftExpert

Fortra

Based on 122 reviews.

SoftExpert

Based on 2 reviews.

Latest Research

Buyer's Guide

Bizagi vs. SoftExpert BPM

April 2024

Bizagi vs. SoftExpert BPM

Updated: April 2024

Sample Customers

SoftExpert BPM

Coca Cola, CRODA, CSN, Abril, Midea Carrier

Popular Solutions

Fortra's JAMS

20 reviews

Fortra's GoAnywhere MFT

10 reviews

Fortra's Automate

10 reviews

SoftExpert BPM

1 reviews

Top Industries

Financial Services Firm

16%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Computer Software Company

17%

Financial Services Firm

13%

Real Estate/Law Firm

11%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Practice Lead at a computer software company
Our customers use it for onboarding, terminations, password reset, and certifications.
Read full review of Fortra's Powertech Identity & Access Manager »
Anonymous User
IT Manager at a construction company

Read full review of Fortra's Globalscape WAFS »
JamesStarkweather
Senior Cloud Engineer at a computer software company
We use it for file transfers. 100% of our customers connect through Globalscape to bring their files to our data...
Read full review of Fortra's Globalscape Managed File Transfer »
Owen Nunez
Security Engineer at Protego Trust Bank
I used to sell the solution and use it for certain companies. We had a use case for on-premise and deployment options...
Read full review of Digital Guardian »
Anonymous User
Security Architect at a comms service provider
We primarily use the solution for the managed detection and response capabilities.
Read full review of Digital Guardian Endpoint Detection and Response Service [EOL] »

Review 1 of 5

Andrea González
Business Consultant at ITIS
We are using SoftExpert BPM for document management, workflow, and forms.
Read full review of SoftExpert BPM »

Review 1 of 1

Customer Service

AbhishekRajput
Senior Associate at a media company
We’ve used technical support in the past. They can take time to fix the problem, however. If it is an L1 and L2...
Read full review of Digital Guardian »
BahatiAsher Faith
Software Developer at Appnomu Business Services
Their support is excellent. You can raise a support ticket, and within four hours, you'll have a response. Because...
Read full review of Fortra's Automate »
Joshua Rule
Senior Integration Consultant at a computer software company
I never interacted with the solution's technical support, but their website was pretty robust with knowledge articles.
Read full review of Fortra's GoAnywhere MFT »
Christian Dagal
Security Architect Manager at Aboitiz Equity Ventures, Inc.
The support is an expert in guiding you through creating policies. Since it's somewhat hard to create on your own,...
Read full review of Fortra's Digital Guardian »
DimitrisMakris
Information Security Architect at Injazat Data Systems
I am not very impressed by the technical support. One reporting problem we had took some time to be fixed, but we...
Read full review of Fortra Tripwire IP360 »
Owen Nunez
Security Engineer at Protego Trust Bank
Since they were a new company, just starting out, they were okay yet could be better. They needed more general...
Read full review of Digital Guardian »
Vincent Kwok
Data Architect at San Francisco Public Works
Reach out to their support, because they're support is really good. I would give HelpSystems IT support a nine out of...
Read full review of Fortra's JAMS »
Vinayak Hariharan
Robotic Process Automation Developer at Bulwark Technologies L.L.C.
The tech support from the vendor side has been excellent. We can submit a support ticket and we will receive a...
Read full review of Fortra's Automate »
Brendan McMahon
IT Analyst at a computer software company
Their technical support is excellent. They're a straight-up 10 out of 10; really good. I've only ever contacted them...
Read full review of Fortra's JAMS »
Anonymous User
IT Manager at a transportation company
I've contacted customer support several times to restore licensing after rebuilding our server and recovering the...
Read full review of Fortra's Automate »
Anonymous User
General Manager at a tech services company
Their support needs improvement. We have a partner, but we are not receiving a quick response. I do not know if the...
Read full review of Fortra's GoAnywhere MFT »
Ahmad Garakani
Systems Engineer at Umpqua Holdings
The technical support is great. They respond quickly even after hours and are knowledgeable.
Read full review of Fortra's JAMS »
Anonymous User
System Administrator II at Serco
The organization has ways to listen to its customers and providing that feedback is working as the company listens...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Project Assistant at a government
I rate GoAnywhere's support a nine out of ten. They're excellent.
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Cyber Security Consultant at a tech services company
We have contacted technical support in many cases and they are very good. The last time that we contacted them was...
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Vulnerability and Security Configuration Resource at a transportation company
Technical support was hardly required for IP360.
Read full review of Fortra Tripwire IP360 »
Anonymous User
Sr Analyst at a manufacturing company
Customer support was the best part of JAMS. When we needed instant help, especially when something in production...
Read full review of Fortra's JAMS »
Anonymous User
Director of IT Operations at a financial services firm
I had an amazing experience with the technical support team. The team members respond right away. They answer the...
Read full review of Fortra's JAMS »
JamesStarkweather
Senior Cloud Engineer at a computer software company
Their support is excellent. I would give them a 10 out of 10, but we pay for the max support level. They have...
Read full review of Fortra's Globalscape Managed File Transfer »
Larry Putman
Systems Analyst at a healthcare company
We've worked with HelpSystems support, and it has always been excellent. I rate their support 10 out of 10. They...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
IT consultant at a tech services company
For the most part, we have been in a test evaluation phase and we have not needed to use the technical support until...
Read full review of Fortra's GoAnywhere MFT »
YvetteCarpenter
Technical Operations Manager at a financial services firm
Technical support is an area in which JAMS has come a long way. When I first started with them, they didn't have any...
Read full review of Fortra's JAMS »
Andrian Lubimov
SVP of Networking and Operations at Skywire Networks
Their technical support is pretty decent. I would probably rate them a seven or an eight out of ten. When you have...
Read full review of Fortra's Intermapper »
Sean
Sr. SE Manager at a tech vendor
From my experience, the solution's technical support is good. I can open a ticket directly with the partner or...
Read full review of Digital Guardian »
Anonymous User
General Manager at a tech services company
The support we have received has been very good.
Read full review of Fortra's JAMS »
Anonymous User
Chief Infrastructure Architect at a non-tech company
I've used tech support once or twice. At the time, it was when HelpSystems had just taken them over. It was a little...
Read full review of Fortra's Intermapper »
Jorge Terrero
Lead Developer at a construction company
The support from them has been amazing. They're always on top of things. We call whenever we need something, and if...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Clinical business analyst senior at a healthcare company
I've used tech su[pirt in the past and I have found them to be helpful and responsive. I'm satisfied with the level...
Read full review of Fortra's Automate »
Anonymous User
Continuous improvement coordinator at a insurance company
They are good.
Read full review of Fortra's Automate »
Anonymous User
Lead Technical Support Engineer at a insurance company
In the past, the tech support that we got from Globalscape was very good. As of late, it has been far less impressive...
Read full review of Fortra's Globalscape Managed File Transfer »

Review 1 of 30

Andrea González
Business Consultant at ITIS
I did not use the support from the vendor.
Read full review of SoftExpert BPM »
Anonymous User
CEO at hydron group
There's a time difference between our country the country where support is based of seven hours. In some cases, the...
Read full review of SoftExpert BPM »

Review 1 of 2

Technical Support

No Data Available

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