We performed a comparison between OpenText Documentum and Pega BPM based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, OpenText, Box and others in Enterprise Content Management."Documentum is a highly scalable document management solution because it's built on a solid platform."
"It is quite good."
"We primarily use it for storing documents. We host a variety of documents in OpenText Documentum. This includes raw files, analyzed files, and documents in multiple formats."
"The most valuable feature of OpenText Documentum is the versioning."
"It has reduced the amount of paper documents; reducing time and errors in the process."
"The most valuable features of this solution are the security, storage, and document search capability."
"The most valuable feature is that the documents are kept secure."
"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."
"Application development is very rapid. A lot of code gets reused while building the applications, which is something we highly appreciate."
"The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing. I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere. Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time."
"Pega BPM offers a lot of out-of-the-box functionalities."
"The technical support of Pega BPM is very good."
"The most valuable feature of Pega BPMI would be the academy courses, specifically the Product Development Network (PDN). Additionally, our organization has a dedicated Customer Engagement Team that we work closely with to achieve our goals."
"The best part of Pega, for me, is that they let you reuse a lot of the aspects in the product."
"Pricing is a little on the high side."
"It is quite configurable, which is the most exciting feature. We can easily configure it as per our needs."
"Sometimes DocBroker cannot see the DocBase."
"OpenText Documentum's user interface could be improved a little bit."
"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."
"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen."
"We mostly use the Life Sciences package. That package is somewhat dated. There should be enhancements to the Life Science package and additional offerings to support pharma in particular."
"The vertical application could be improved."
"OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it."
"An area that needs to improve is how to reduce storage space on the AWS site."
"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."
"The cost of licensing could be improved."
"One of the areas of this solution that could be improved would be to advance the low code features of the application itself. We would also like to use the same platform to build any application, even if it is not necessarily defined as a functionality needed by a BPM."
"I think there is room for improvement in the low code/ no code environment that they're promoting now. That needs to be aligned a little bit more. I still feel that it is not that friendly for a person who has no experience with Pega to just go in and try to create something."
"The previous versions had good training documents but the updated versions need to improve the documentation."
"The way the IDE works with the chatbox and the taxonomy imports could be a little smoother."
"Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer."
"It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there."
OpenText Documentum is ranked 3rd in Enterprise Content Management with 26 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 55 reviews. OpenText Documentum is rated 7.8, while Pega BPM is rated 8.2. The top reviewer of OpenText Documentum writes "Saves time and increases an organization's productivity". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". OpenText Documentum is most compared with OpenText Extended ECM, SharePoint, IBM FileNet, Hyland OnBase and Drupal, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM.
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