We performed a comparison between Microsoft Configuration Manager, Oracle Enterprise Manager, and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Microsoft, ServiceNow and others in Server Monitoring."We are happy with the collaboration of SCCM with Patch My PC, which allows us to do patch work."
"There is a faster time to rollout. If we get a new PC, it can be ready for productivity right away."
"Microsoft Configuration Manager is integrated with other Microsoft products."
"This has made the management of our environment easier."
"The most valuable feature of Microsoft Endpoint Configuration Manager is patch management."
"Endpoint Manager is valuable to our organization because it allows us to connect to our enterprise from remote locations securely. The most useful feature is its robustness and scalability. It is highly scalable and flexible, allowing us to use it in various environments. Additionally, we can specialize the policies related to each device group. This ensures that each group has access to the applications they need for their work and non-work hours."
"The scalability to deploy the package."
"The solution has a very good set of features."
"The tried and tested services that Oracle provides is second to none."
"It is a scalable solution. So far, my company has not faced any issues with the scalability part of the solution."
"We can manage everything in our environment."
"Due to the infrastructure's size, the introduction they offer is very, very useful. It helps with an overall understanding of the product."
"The dashboards are great for gathering analytic information and seeing where the problems are."
"It is the best database management system."
"Oracle Enterprise Manager helps to control servers."
"We use Oracle Enterprise Manager as a tool to monitor Oracle products."
"The product has the best features for ITSM."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The main thing is that SCCM has to become an appliance instead of a server. When I say appliance, it has to come preconfigured so that it is drop-shipped into the enterprise and then you activate the feature sets that you want. It should pull down all the latest binaries. Once that is all there, it should have a discovery tool which goes out and discovers the assets within an enterprise. If the server, workstation, and applications are all coming from the same vendor, why not have the vendor do this work for us and automate it as much as it possibly can?"
"Their compliance reporting is not accurate, and they admitted it on the phone when we had a call with them. We were trying to understand why their numbers didn't match on our compliance reports. It is not accurate and you cannot depend on the compliance reports. The numbers just don't match, and we can't figure out why. We called Microsoft and they said, "Yeah, that's a known issue." But there is no word that they're working on it."
"With Microsoft Premier Support, you get what you pay for. There's Third Tier Support that you pay for. If you pay for that, you get excellent support, and if you don't pay for that, then you get the less experienced staff."
"The ability to integrate MDM would be great."
"There's no way to say, "I want this maintenance window to be on the second Tuesday of the month." It's strict. This window is this and that's it. You can't fluctuate."
"The App to upgrades to the server needs to be improved."
"The solution does not support remote devices so the CMG is still required."
"Microsoft should extend support for additional platforms."
"The solution is not as simple as people say it is."
"The tool is expensive."
"There's a lot of documentation to go through as a new user."
"We could use it but definitely with some effort we can streamline much better and sometimes some box here and there, like 13C you have to really wait, but there are great features. Just have to make sure it is a stable product."
"I would like to improve the cost."
"The solution’s stability could be improved."
"We would like to have a single dashboard for monitoring and controlling all of our products."
"The deployment is not straightforward."
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"There could be flexibility in terms of customization."
"I would like them to add software inventory in the next release. We don't have that right now."
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