I've never used their customer portal. The Apache community is very large, so we usually find answers in the community forums.

We always get answers to our problems. So, my experience with the community support has been good.

There is a vibrant community, and it is one of the strongest points of this product. 

Being open source, you can create a ticket on GitHub, however, there is no guarantee that it will be resolved. 

The technical support is quite good. I would rate it as a nine out of ten.

I have no experience with the technical support.

I haven't contacted the support till now since I have a second layer support for the solution. 

We don't have any subscription because we use the open-source version. But there have been a few queries around it, like if there's any support group that can provide commercial support. We were not able to find any company in the region with the support and upgrade patching, etc.

I would give technical support a rating of 10/10. Despite the doubts that I encountered during the development, I could get the answer in the documentation.

It is open source, so you get a very good response from the community. I heard Fuse is good, but I never talked to them.

The solution's technical support is good. Although, it took longer to respond to some of the queries related to licensing and stability.

There is a little bit of community support, but when you have 30 years of experience, it is not difficult to work out. With messaging, you pick up on new messaging products and you can fill in the gaps very quickly.

It’s open source, so we can’t expect more tech support. But the documentation has helped a lot.

For an open source solution, support options are actually very robust: http://activemq.apache.org/support.html

We have not used the technical support.

It's open source.

I didn't use their technical support, just the classical StackOverflow support. That gave me enough information.

As with a lot of FOSS (Free and Open Source Software), it is what you pay for.

I have not used technical support so far.