There are a few unique things that we're looking at around access controllers for internal purposes, for audit. It's not an out-of-the-box functionality. We don't have reports. It's got to be automated.

Again, it was a new requirement. We've put it across. These guys are working to do it and our US operation has requested the same thing, because it came across the group and they are working with us.

They want to put this on their roadmap and say, "How can we facilitate you?" Considering as we're a new customer, we'd talk about the innovation that they're doing around risk analytics.

I think if we had gone to the old systems, our operational errors might push back a lot harder. But seeing what they are doing within it and the support we do get with the training and the level of engagement, they want to support us with the strategy where we might not have that skill set yet.

We're building as a new team. They have been absolutely paramount of any conversation we have with the business.

The setup itself was fairly easy, with plenty of support from the project team in regards to testing. The main challenge was internal, where operation sites required training and were hesitant in changing their way of working. CA offered project management resources in the event that the bank needed support to train their staff.

The migration was very straightforward. I think, all-in-all, it took us about 12 to 15 weeks, post-contract, for us to migrate. So, it was very easy, with a lot of support.

We haven't really faced any challenges. I think a couple of times some changes have been made and once, believe it or not, the CA team were ahead of time, and they implemented sooner than we thought. And so it had very bad flow and effects for us. So, it was "Back it out." But, no. Everything that the tech support has been good in whatever they're doing technically.

To be honest, we don't notice it, so I would argue that if we're not noticing it, if they're telling us there's outages, we're not seeing it. It's not impacting us, so it must be good.

It was, from what I understand, quite complex. We're moving from one scheme managed to a phased solution, to three schemes. It ends up being a great solution and it's resulted well for us.

Frankly, it is quite complex when you have multiple parties. Any delivery is more complex when you've got multiple parties collaborating to achieve a common goal, when you've got different staging environments and different release cycles and whatnot that you have to manage as well. So I would say on the scale of things it was quite complex.

They would have had their pre-sales team in to our technical resources. Once you have got yourself, as a bank or as a company, set up so that you can work with them, that's when you actually get the benefit.

It's important to get the skills transfer when you're going live. The CA guys clearly know their solution. It's important that your own teams get that knowledge when you're going live.

It's pretty straightforward. The initial setup I don't think it's complex.

That's a difficult one for me to answer, because from most customers' perspective, it would be quite straightforward. We have a very complex business in terms of the countries that we operate in, meaning that we need to offer the solution in multiple different languages. We're in different markets that have different regulation, each one has different regulation, so there's a lot of challenges there for our business, but I think CA have done a really good job in terms of helping us through that, so we've managed to keep a standard solution that fits all of the needs of those different markets. I think we've got quite an innovative solution as well for those customers that may be looking to operate in multiple countries as opposed to one particular market.

I think in some migrations from static password to SoftOTP, there was a large impact on cardholders. We also did a biometrics pilot together with MasterCard and CA and it went very smoothly.

That's a difficult one for me because I wasn't with the firm when implementing the first rollout. But the second phase was very good. The support that we got from the project side for the business was excellent.

I can only assume it was as good first phase. Otherwise we might have looked at other products or another solution. I haven't heard anything untoward about the first implementation.

The installation was straightforward without any hiccups. CA assigned an experienced project manager for us who guided us expertly. We were able to implement the solution smoothly.

The setup for this product is very straightforward.

Setup was straightforward, but I’m not sure if that was because we were a MasterCard customer using the service already.

Initial setup of the solution proposed is straightforward.