Have A Question About Fraud Detection and Prevention?

Our experts can help. 279,075 professionals have used our research on 6,309 solutions.

Have A Question About Fraud Detection and Prevention?

Our experts can help. 279,075 professionals have used our research on 6,309 solutions.
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Fraud Detection and Prevention Reviews

Read top reviews of Fraud Detection and Prevention solutions from the IT Central Station community:
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Real User
Project Manager at a financial services firm with 10,001+ employees
Apr 27 2017

What is most valuable?

We currently are migrating to CA. We're coming from a legacy model. We only have simple functionality, in terms of what we are going to do for challenging fraud. Overall, there's a strategy to reduce that. It's kind of a new within our commercial book. CA has been recognized as being the leader within the commercial sector. Hence, there's a move to move towards... more»

What needs improvement?

Unifying operational changes around highlighting. If you highlight one item, it will highlight the one card that's affected across the board. Unifying that functionality across all areas of the components that operations would use would be really good, giving them a great landscape to work with. Can you see all of it on one screen and is it clear? One thing we... more»
Real User
Customer Services Manager at a financial services firm with 10,001+ employees
Apr 25 2017

What is most valuable?

It's the security and protection it offers our customers. They trust it. I know sometimes people will say that verified by Visa can be an inconvenience, but our customers like to use it. They like to see it on the screen, so that is a big benefit for our customers.

What needs improvement?

Where we are based, we are very rural, so the mobile phone signal can be very poor. There's something like adding LTP to your landline would be perfect for a lot of our customers. That's the one complaint we have had is the lack of mobile signal. They won't get their LTP so that would be a big step forward for us. It's something we've discussed with CA. They... more»

Have A Question About Fraud Detection and Prevention?

Our experts can help. 279,075 professionals have used our research on 6,309 solutions.
Real User
Global Head of Fraud Management at a financial services firm with 1,001-5,000 employees
Jun 29 2017

What do you think of CA Payment Security Suite?

Valuable Features I think the performance from my organization's perspective is excellent in terms of minimizing the friction on genuine transactions with genuine customer, whilst optimizing the bad transactions, the fraudulent transactions that it stops. It achieves a tremendous balance. • Improvements to My Organization Customers want to be able to use their cards online in a manner which is fast but secure and minimizes friction, so the solution that we have from CA means we can achieve that objective. • Use of Solution I've been using them now for a couple of years, but have been using similar solutions for over 15 years. • Stability Issues I'd say it's been consistently stable, very minimal downtime, absolutely. We've been really happy with that. •...
Real User
Digital fraud strategy manager at a financial services firm with 10,001+ employees
Jan 19 2017

What is most valuable?

The valuable features are: * A robust DeviceID technology. * Real time rule writing. * A high level of versatility in rule variables that allows for a greater degree of customization and optimization. * Strong model performance that allows... more»

How has it helped my organization?

This product has improved our organization as follows: * Helped reduce 3-D Secure losses to one of the lowest in the industry while having minimal customer impact. * Enabled us to cut the 3DS losses in half, while declining 33 basis points of... more»

What needs improvement?

All 3DS systems assess the risks of all transactions, including closed cards. This drives additional workload for operations. Having said that, CA’s partnership with several authorization providers, such as TSYS, will help us to eradicate... more»
Real User
Senior Vendor Manager Retail Products at a financial services firm with 1,001-5,000 employees
Jul 29 2017

What is most valuable?

For us, it enables the bank or the issuer to offer their customers protection on their online transactions. It also gives some sense of security to the merchants, and it enables us to confidently accept that liability that comes over when both teams are playing. So when your issuer and your merchant are participating, it gives us a significant amount of control... more»

What needs improvement?

Hopefully with 2.0, we are going to see improvements. I think improvements for us, it's making it simple enough that anybody can understand how it works. But then, that's having the ability to give us access to that really deep information. Again, in an easy manner. I think at the moment, getting into that rich data is quite an effort. I think if, moving forward... more»
Consultant
Fraud Consultant at a financial services firm with 501-1,000 employees
Sep 29 2017

What is most valuable?

We are using CA Transaction Manager for authentication and have CA's Risk Analytics for rules and case management. As an authentication method, we currently have static password and soft OTP. This is an OTP generator within our own banking... more»

How has it helped my organization?

The valuable element is the data that I have. They have a lot of machine fingerprint data and that's data that we miss on non-3D Secure card not present transactions. We see a high value in that. With all the fraud rules that we built, we... more»

What needs improvement?

For CA Risk Analytics, we would like to have some statistics available, to do some counting on the number of transactions for example. Also, to have the ability not only for 3D Secure, but accross all online channels. Online banking and App.... more»
Real User
Fraud Strategy Manager - Cards and Digital at a financial services firm with 1,001-5,000 employees
Jul 29 2017

What is most valuable?

In terms of the fraud that we see on the card site, card not present fraud, the person gives contribution to what the total fraud has increased substantially. Therefore, having a robust solution to manage your 3D security rules authentication... more»

How has it helped my organization?

I definitely brought over a lot of my learnings from a previous company. I was already familiar with the interface over there on rules, etc. We were doing the space for authentication over there. So that's something, which I tried to... more»

What needs improvement?

Probably having more flexibility and working on usability and how we use the solution. Obviously, the network that they are now trying to implement, which has information coming across the world, rather than looking at isolated information... more»
Real User
Senior Manager, Cards Value Added Solutions at a financial services firm with 1,001-5,000 employees
Jul 29 2017

What is most valuable?

I think for us, the value that we get out of CA is their effective scheme diagnostics. It can be utilized by any scheme issue for us. Then, the fact that it's quite similar in a sense that there's not really a lot of onus on us to manage the service itself. CA does a great job of being able to manage it in and of themselves. They then come to us with issues if... more»

What needs improvement?

This solution can improve around the challenge rates and the failures. I don't know if that's necessarily incumbent on CA to solve that problem. I think it's more of an industry problem, so it's not necessarily the solution itself that needs to be improved. It's probably more around us as an industry focusing on education, the data integrity, and a few other... more»
Real User
eBanking Security & Awareness with self employed
Jul 21 2017

What is most valuable?

One of the most valuable features is the fraud detection capability with minimal friction in the customer experience. Also, the capability to manage your business policy related to security when required without vendor involvement.

How has it helped my organization?

Prior to the implementation of the system, our internet banking fraud team relied solely on customer reports for unauthorized fraud transactions. With the system, the fraud team was more proactive, and managed to stop the transaction even as... more»

What needs improvement?

Reporting modules is one of the major areas that can be improved further. Understanding of system integration and its infrastructure is also a major area that should be highlighted to the clients planning to have this as on-premise, rather... more»
Real User
Head of Strategy and Vendor Management with 10,001+ employees
Apr 25 2017

What is most valuable?

For a bank, we've seen transactions move to e-commerce. We needed a solution that would protect the bank and protect the bank's cardholders, and that's what this solution gives us.

What needs improvement?

I think some of these are outside of CA's control. We work in a regulated environment, so we've got our financial regulators setting standards. We've got the major card scheme setting standards for us. It's really how CA can respond to those changes that we see coming down the tracks from the schemes or from the regulators. It is how CA shapes their products to... more»
Real User
Analyst at a financial services firm with 1,001-5,000 employees
Jul 29 2017

What is most valuable?

I work under fraud analytics. So I use this product to extract cases from there and then send it to Ops to review and analyze. Then mark it as either fraud or genuine. And if we get bad IPs from there, I add it up to our negative IP list. So it's pretty useful operation wise, and also in terms of some inquiries from us, if a customer is disputing they didn't... more»

What needs improvement?

In other scenarios we would require if you are saying someone has ported your phone to get the OTP from your phone, please get a certificate from your network, something like that. It's pretty useful for our daily online pretty secure needs. So I don't know yet, I don't know yet. I'm still new as an analyst, but if I had wish it would be this one, this... more»
Real User
Service Manager at a financial services firm with 10,001+ employees
Apr 27 2017

What is most valuable?

We found that we were able to give much improved customer service and improved fraud prevention. It improved commercials. Commercials were a big factor. The opportunity to do an improved customer service offering in changing the way that we approached the process, almost shaking it up a little bit, and having an opportunity to rethink what we did.

What needs improvement?

Keep them what they are doing at a time when they are growing to be able to keep that one to one support for us when other people are starting to come aboard and realize the benefits of moving to CA. We want them to be able to keep up that level of relationship management with us. There is always room for improvement, but we really don't have any complaints in... more»
Real User
Head of Card Operation at a financial services firm with 1,001-5,000 employees
Jan 24 2017

What do you think of CA Payment Security Suite?

Valuable Features This solution has ensured 100% security for our online card transactions. • Room for Improvement We are still unable to implement OTP through email using this solution. That is probably because we are using a Gmail server for sending email. However, I would like to find a solution to send OTP through our email server. • Use of Solution We have used this service for about one year. • Stability Issues We have not had any stability issues yet. • Scalability Issues We have not had any scalability issues yet. • Customer Service and Technical Support I would rate technical support very high. We have faced very few technical issues, but we received prompt support every time. • Initial Setup The installation was straightforward without any...
Real User
Supplier Management at a financial services firm with 10,001+ employees
Jul 16 2017

What do you think of CA Payment Security Suite?

Valuable Features The service works as described, the Admin console is very good along with customer service, and the management support, which is excellent. • Improvements to My Organization Our organization is able to see fraud transactions and the subsequent realized losses. • Room for Improvement The service is improving with the implementation of 3D Secure 2.0. • Use of Solution I have used this solution since February, 2016. • Stability Issues There were no stability issues, the SLA uptime percentage has never dropped below 99%. • Scalability Issues There were no scalability issues. • Customer Service and Technical Support Technical support is excellent, I would rate it a 10 out of 10. • Pricing, Setup Cost and Licensing Utilize the transaction...
Real User
Home Based at a non-tech company
Apr 15 2018

What is most valuable?

The features were pretty straightforward. I just used them as I went along with very little interference all the years that I have used it. It did its job very well.

How has it helped my organization?

Trusteer was recommend to me by my bank. At the time, I felt that if it is good enough for them that I will give it a try .

What needs improvement?

I do not know why it was conflicting with my system. I sent a report to Trusteer hoping they could solve the issue and I get my system back as soon as possible without any more conflicts after the Windows updates. It seems to me if It... more»
Real User
Senior Developer AIG Digital Security Group at a insurance company with 10,001+ employees
Aug 15 2017

What do you think of RSA Adaptive Authentication?

Valuable Features Risk Engine’s risk score, eFN, GeoIP, and device binding all coming together in the Policy Rules to decide when to escalate to MFA. • Improvements to My Organization It has reduced false positives greatly in our fraud detection ability. • Room for Improvement RSA Adaptive Authentication lacks a mechanism to verify the identity of a new user in the Enrollment event workflow. • Use of Solution Seven years. • Stability Issues Sometime Risk Scores seem erratic. It might be due to some lack in client integration that we did with some of the consumer applications. • Scalability Issues No. • Customer Service and Technical Support Eight out of 10. • Previous Solutions Before and in addition to RSA, we used RSA Authentication Manager...
Real User
Vice President at a financial services firm with 501-1,000 employees
Feb 23 2017

What do you think of CA Payment Security Suite?

Valuable Features The cardholder configurations and reporting options are the most valuable features. The user interface is easy to follow and the available options are useful. • Room for Improvement An area of improvement for this product would be the ability to view more transactional data to determine the cause of a failed transaction. The current data fields are very limited. Also, the cardholder experience is not so user-friendly. There are consistent issues with registration and usage of the product. • Use of Solution We have utilized this product for a little over 18 months; less than 2 years. • Stability Issues We have not had stability issues. • Scalability Issues We have not had scalability issues. • Customer Service and Technical Support The...
User
IT Manager at a financial services firm with 51-200 employees
Jul 12 2017

What do you think of CA Payment Security Suite?

Valuable Features All of the features are valuable in my day-to-day work. • Improvements to My Organization It has added another layer of security in which it reflects customers' confidence in dealing with our organization. • Room for Improvement We need more improvement in the Arcot console, which is used in monitoring 3DS transactions for example caching real time transactions rather than getting them after two or three hours. • Use of Solution Six months. • Deployment Issues No issues with deployment. • Stability Issues No issues with stability. • Scalability Issues No issues with scalabiility. • Customer Service and Technical Support The technical support is great. • Previous Solutions No, this is the first time. • Initial Setup The...
Real User
Project Manager at a financial services firm with 501-1,000 employees
Jan 25 2017

What do you think of CA Payment Security Suite?

Valuable Features E-commerce security validations and reporting. • Improvements to My Organization The risk of fraudulent transactions increases when the transactions are done online (e-commerce).CA Transaction Manager helps us ensure the source of e-commerce transactions is a valid merchant and customer. • Room for Improvement The deployment process needs to be updated to ensure the base code does not involve details of other clients. • Use of Solution I have used it for around 5-6 years. • Stability Issues We did not encounter any issues with stability. • Scalability Issues We did not encounter any issues with scalability. • Customer Service and Technical Support I rate technical support 4/5. • Previous Solutions We did not have a previous...

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