Casepoint Primary Use Case

MP
reviewer1512759
Claims Administration Senior Coordinator at a insurance company with 10,001+ employees

Within our organization, there are roughly 300 employees using this solution. Our legal staff uses it extensively. As far as I know, we plan to continue using it in the future.

Maintenance is performed quarterly. They do it either overnight or over the weekend — it gets done automatically. We get a notification that there will be an upgrade occurring. It doesn't involve us. It gets done behind the scenes, so to speak.

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