We performed a comparison between 3CX Live Chat and Google Hangouts based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"The integration between the video and voice is the most valuable solution."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"We have not had any bugs or glitches, the solution is stable."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"It’s straightforward to set up."
"The solution is extremely stable."
"The most valuable feature of Google Hangouts is there are no predefined or meeting durations. For example, Zoom meetings have a set duration, typically ranging from thirty minutes to an hour, whereas Google Meet meetings can continue indefinitely. Additionally, it is effortless to generate a meeting, whether it is a live session or for future use, and distribute your link to others, making these aspects appealing to me."
"The group chat is a very good feature, where you can see all of the participants on cameras."
"Stable communication tool with a good history feature and very easy installation."
"I think that Google Meet allows for easy interaction and has additional features, such as background blurring, among others."
"Google Hangouts is an excellent tool."
"Very good voice and video calling options."
"I think the simplicity of the whole thing is its valuable feature."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"There should be an option to save some extensions."
"The support team can appear to be condescending."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"There is no delete option for messages which could be an added feature in a future release."
"Google Hangouts is not as feature-rich as Slack. Adding more features to this solution would make it better."
"The way it works with anonymous users should be improved. That could be strengthened to let anonymous users do more."
"The solution could integrate more automation into the product."
"Google Hangouts restricts you to those with a Gmail account."
"The algorithm should be improved to automatically deal with poor connections in a better way."
"Google Hangouts has breakout rooms now, but not as extensive as Zoom, so that's one area for improvement. I mentioned that I like the Google Hangouts captioning feature, but that could be improved. For example, importing Filipino-English captions here in the Philippines would be great."
"Google Meet could be more secure."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while Google Hangouts is ranked 6th in Virtual Meetings with 51 reviews. 3CX Live Chat is rated 8.8, while Google Hangouts is rated 8.2. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Google Hangouts writes "A tool for personal use with good screen-sharing capabilities". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas Google Hangouts is most compared with Zoom. See our 3CX Live Chat vs. Google Hangouts report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
