Compare 3CX Live Chat vs. Polycom RealPresence Web Suite

Cancel
You must select at least 2 products to compare!
Top Review
Find out what your peers are saying about TeamViewer, Zoom Video Communications, Cisco and others in Virtual Meetings. Updated: September 2021.
536,053 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

More 3CX Live Chat Pricing and Cost Advice »

Information Not Available
report
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
536,053 professionals have used our research since 2012.
Product Features
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration and replaces proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. With integrated WebRTC video conferencing; apps for Android, iOS, the web and desktop; a full suite of collaboration features, and website live chat, 3CX offers companies a complete communications package out of the box.
Ranking
8th
out of 59 in Virtual Meetings
Views
9,162
Comparisons
7,211
Reviews
0
Average Words per Review
0
Rating
N/A
37th
out of 59 in Virtual Meetings
Views
167
Comparisons
145
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
RealPresence Web Suite, Polycom Web Suite
Learn More
Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Easy and convenient for visitors
  • Build rapport with potential customers via live chat
  • Increase sales
  • Reduce customer support line costs by using live chat
  • Learn to understand the pain points of your customers

FEATURES

  • Simple and clean UI for all users
  • Option to elevate a live chat to a call or video call
  • Free iOS or Android apps to respond to messages through a smartphone
  • Ability to transfer chats to other agents
  • Agent’s picture is shown in the live chatbox
  • Customizable chatbox. Add a company logo, change the colors of the chatbox
  • All chats are saved in chat history
  • Dedicated storage system for all offline messages
  • Create unlimited agents to handle live chats and calls
  • Customizable offline message form
  • Supports animations in the chatbox
  • Ability to choose whether you want to accept or decline a chat

Polycom RealPresence Web Suite is an innovative and powerful collaboration solution providing web conferencing to anyone, anywhere. This browser-based software features rich content & screen sharing capabilities that help bring new ideas to life while integrating easily with everyday workflows.

Offer
Learn more about 3CX Live Chat
Learn more about Polycom RealPresence Web Suite
Sample Customers
Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.
ALAIN AFFLELOU, Children’s Mercy: Where Compassion and Technology Meet, Polycom, Red Cross Childrens Hospital, SRG Apparel PLC, Sundance Institute, Urban Shield
Top Industries
REVIEWERS
Comms Service Provider50%
Manufacturing Company13%
Media Company6%
Integrator6%
VISITORS READING REVIEWS
Comms Service Provider37%
Computer Software Company20%
Government5%
Media Company4%
No Data Available
Company Size
REVIEWERS
Small Business85%
Midsize Enterprise12%
Large Enterprise3%
No Data Available
Find out what your peers are saying about TeamViewer, Zoom Video Communications, Cisco and others in Virtual Meetings. Updated: September 2021.
536,053 professionals have used our research since 2012.

3CX Live Chat is ranked 8th in Virtual Meetings with 1 review while Polycom RealPresence Web Suite is ranked 37th in Virtual Meetings. 3CX Live Chat is rated 10.0, while Polycom RealPresence Web Suite is rated 0.0. The top reviewer of 3CX Live Chat writes "Effective telephone system, reliable, and reasonably priced". On the other hand, 3CX Live Chat is most compared with Zoom, Cisco VoIP PBX, Yeastar K2, Mitel Communications Director and Digium Asterisk, whereas Polycom RealPresence Web Suite is most compared with Zoom.

See our list of best Virtual Meetings vendors.

We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.