We performed a comparison between 4me and JIRA Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."
"It offers a comprehensive set of features without requiring additional payments for each feature."
"I like their request management as well as their project management."
"In Jira Service Management, the most beneficial features are process improvement, workflows, and escalations."
"I find the Kanban chart where we put each story in to be the most valuable feature. We use the Kanban chart to revise the project every morning in our five-minute meeting."
"The initial setup is straightforward."
"JIRA SD also helps for much better feedback on the work being done. All colleagues can see what is happening."
"The links between the help desk and Jira issues and between Confluence and Jira issues are most valuable. I can write requirements in Confluence and link them to user stories in Jira and test cases. I can see my test coverage and all that kind of stuff. The integration between these three is very useful. It is pretty customizable, and it integrates well. There are a lot of add-ins and a lot of connectors to third-party products. In my last company, we used Test Royal for managing all the tests, and it integrated perfectly with that. For any issue or bug, we could see what tests have been run and the complete history of the tests."
"This solution has helped us a great deal in project management tracking and forecasting."
"Compared to other solutions, Jira Service Management is really reasonable regarding price and speed."
"I'm mainly working in the ITSM module of JIRA Service Management, and the integration between the system incident and how you can link all the records to the change makes it quite powerful."
"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."
"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."
"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."
"I don't think the program is very scalable."
"The product does not have the capability to sort queued tickets by product. This would be useful in making workflows more efficient."
"JIRA Service could benefit from improvements to its voice support."
"We have a lot of add-ons, however, instead of the add-ons, for example, cloning could be better."
"Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS."
"The solution should be more formalized. It could be more user-friendly."
"There is room for improvement in support."
"When you raise a ticket with Jira, there's no ability to see your other JIRA tickets."
4me is ranked 20th in IT Service Management (ITSM) with 3 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. 4me is rated 8.0, while JIRA Service Management is rated 8.2. The top reviewer of 4me writes "Impressive scalability and reliability for seamless service management". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". 4me is most compared with ServiceNow, ManageEngine ServiceDesk Plus and Zendesk, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud. See our 4me vs. JIRA Service Management report.
See our list of best IT Service Management (ITSM) vendors.
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