Fortinet FortiMail and Abnormal Security reviewers are generally happy with the solutions' email security capabilities. FortiMail is praised for its customizable filtering options, and reliable performance, while Abnormal Security stands out for its behavioral AI engine, advanced threat protection, and strong protection against phishing attacks. FortiMail users highlight the lack of advanced features as areas for improvement, whereas Abnormal Security users mention the need for better integration options and interface usability. Both products offer competitive pricing and satisfactory customer service.
The summary above is based on 44 interviews we conducted recently with Fortinet FortiMail and Abnormal Security users. To access the review's full transcripts, download our report.
"The technical support is good and quick to resolve issues."
"Microsoft Defender for Office 365 is a stable solution."
"The deployment capability is a great feature."
"The most valuable feature of Microsoft Defender for Office 365 is the ease of use."
"Safe attachments, safe links, policies, and the ability to protect from zero-day threats are the most valuable features."
"Some of the valuable features on the email side are anti-phishing, anti-malware, and Safe Links."
"Microsoft Defender for Office 365's most valuable features are safe attachments and safe links."
"The solution is very easy to use. All you have to do is to assign the license to the end-user and it's done. The customer will only have the feature activated, and the solution will monitor the emails to determine if they are a threat or not."
"The features that appeal to me most are the combination of auto-remediation and Detection 360."
"Their ability to take things out of the mailbox and catch things much faster than users is excellent."
"Initial auto-remediation allows us to auto-remediate before the email lands in the end user's inbox for a split second."
"One of the things that I love about them is that the setup and installation are super easy. All you do is give them access to your Microsoft 365 tenant, and through APIs, they are able to do their work. They are doing all this through APIs, so you do not have to install the software and take a month to get it all set up to even see the value of the solution. You could be up and running in less than an hour."
"I have never encountered any stability issues with Abnormal."
"What I like about Abnormal Security is that it notifies me if any of my partners or suppliers are experiencing a security breach by analyzing their database and identifying potential cyber threats."
"It does some really cool stuff that other tools aren't doing. We found it to be really effective, and the AI/ML functionality is really what differentiates them."
"Ease of use is undoubtedly one of the most valuable features of Abnormal Security."
"Fortinet FortiMail's most valuable features are its performance and security."
"The spam filtering is great."
"The user quarantine feature in the solution is good...It is a stable solution."
"This solution is good for small and medium enterprise companies."
"The anti-spam features are valuable."
"The key benefits of this solution are its user-friendly interface and clear instructions, as well as the wealth of online resources and helpful health community available for support. These features make it easy for users to navigate and utilize the solution effectively."
"The most valuable features of this solution are anti-spam, sender reputation, and antivirus."
"Fortinet FortiMail has a lot of valuable features. It works great. It also has an antivirus feature. Support for Fortinet FortiMail was also great when my team wanted to block some geographic IPs, but couldn't figure out how to do it. The support team provided clear communication on how to resolve that issue. Another valuable feature of Fortinet FortiMail is SPAM filtering which tells you how many spammy emails you've received. Based on my current use cases, I'm happy with Fortinet FortiMail."
"They have moved features from one console to another. Things have been moved around in the interface and it takes me time to find where certain features are."
"Microsoft sometimes has downtime, and we'll get several incidents coming in back to back. We have a huge backlog of notifications, many of which may be false positives. However, there might be serious alerts, so we can't risk dismissing all of them at once."
"The pre-sales cost calculations could be more transparent."
"I'd like some additional features any product can give me to protect our environment in a better way."
"There's room for improvement regarding the time frame for retrieving emails."
"The UI needs to be more user-friendly."
"The custom alerts have to improve a lot."
"In some situations, it has not been able to pick impersonated emails having no attachments. Technical support definitely has a scope for improvement."
"When we're working on something as engineers, and we find an idea or a method of doing something that would be greatly improved by doing it another way, there should be an ability for me to click the ideas button, type in an idea that I have, and submit it to a product review team or developers to have them think through the process a little bit more."
"There could be room for improvement in enhancing integration with other cybersecurity tools."
"The ideal scenario would be for Abnormal Security to work in tandem with Microsoft to analyze incoming emails."
"The pricing for academic institutions and student mailboxes is challenging."
"I would like to have the ability to customize the auto-remediation feature."
"One feature I'd love to see is outbound scanning."
"I, as such, do not have anything that I do not like or would like to add, but you could argue that because they are doing it API-based, there is a chance that something could slip through temporarily before they are able to pull it out. In theory, it could happen just because of the nature of the system. They are not in line with the delivery of the mail. They are kind of asynchronous, which is a pro as well as a con. If it is synchronous, then I know it would always stop them, but because it is asynchronous, things could get through temporarily or because of some system issues on the Microsoft side or their side. It is the nature of the beast, but it is a little bit of a con."
"The biggest pain point for us is the lack of support for on-premise email systems."
"Maybe FortiMail's integration could be better."
"My customers frequently ask to have detailed documentation for FortiMail and FortiWeb as they have in FortiGate. What they currently have is not enough."
"I don't know if it is possible, but I would like to see Artificial Intelligence and machine learning introduced."
"The infrastructure could be improved."
"Fortinet FortiMail should allow more flexibility with the content rules."
"The statistics and BI in general could be improved."
"Issues with the current email search functionality."
"Limited ability to upgrade hardware may lead to some performance issues that might otherwise be improved."
More Microsoft Defender for Office 365 Pricing and Cost Advice →
Abnormal Security is ranked 9th in Email Security with 8 reviews while Fortinet FortiMail is ranked 5th in Email Security with 55 reviews. Abnormal Security is rated 9.6, while Fortinet FortiMail is rated 8.6. The top reviewer of Abnormal Security writes "Provides comprehensive email security management, effective in detecting a wide range of email threats". On the other hand, the top reviewer of Fortinet FortiMail writes "Good GUI and configuring security policies is easy but the pricing needs improvement". Abnormal Security is most compared with Mimecast Email Security, Egress Intelligent Email Security, Cloudflare Area 1 Email Security, Cisco Secure Email and Darktrace, whereas Fortinet FortiMail is most compared with Cisco Secure Email, Microsoft Exchange Online Protection (EOP), Barracuda Email Security Gateway, Fortinet FortiMail Cloud and Check Point Harmony Email & Collaboration. See our Abnormal Security vs. Fortinet FortiMail report.
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