We compared Acronis Cyber Protect and Zerto based on user reviews in five categories. We reviewed all of the data and you can find the conclusion below.
Features: Acronis Cyber Protect is lauded for its versatility, comprehensive malware protection, and effortless data retrieval. Users say Zerto offers excellent data protection, and it’s easy to create VMs. Zerto users also like its real-time replication features. Cyber Protect could improve its ability to back up SQL databases, reduce resource usage, resolve conflicts, and improve management features, while Zerto could improve cloud environment configuration, PowerShell scripting, and multi-site replication.
Service and Support: Some users had positive things to say about Acronis customer service, while others were dissatisfied with delayed responses and limited real-time support options. Customers have generally had positive experiences with Zerto's customer service, noting their quick response times and ability to resolve issues. Some customers have encountered slower response times and needed to go through multiple levels of support to get their issues resolved.
Ease of Deployment: Some users thought Cyber Protect was simple to deploy, but others considered it challenging. The setup process for Zerto can be either simple or complicated, depending on the individual's experience with backup solutions.
Pricing: Reviewers say Acronis Cyber Protect is affordable, but some noted that the pricing could be more transparent. Zerto’s price tag is considered reasonable and in line with industry norms. Others said it was somewhat expensive but still worth the cost.
ROI: Users say that Acronis Cyber Protect is a worthwhile investment, saving money while safeguarding critical data. Zerto reduces risks while saving costs and time. It increases efficiency, ensures compliance, and helps businesses grow.
Comparison Results: Acronis Cyber Protect is a versatile solution that saves customers money and enables easy data recovery. While reviews of Cyber Protect were generally positive, there were mixed reviews about support, pricing, and setup. Users also said it could improve its SQL support and management capabilities. Zerto offers top-tier data protection, excellent customer service, and real-time replication, but some users say its cloud and multi-site functionality could be better.
"The tool’s licensing and pricing are economical for SMB customers."
"There is advanced management where we can do passing, software inventory, and hardware inventory."
"The web-based interface makes it easy to use."
"The most valuable feature is its consistency."
"The main reason we went with Acronis Cyber Protect is because it provides a virtual machine backup feature."
"The most valuable features of Acronis Backup are cloning and many other capabilities. For example, you are able to clone the whole operating system and drive. Additionally, the solution is a complete package."
"The backup timing and restoring process is great compared to other options."
"One of the most valuable features of Acronis is its AnyData Engine which allows any device to connect to any other device for the purpose of data restoration."
"The solution's continuous protection is the best on the market. The ability to do the split-write, without any interruption to the production server, and the ability to roll back to any point in time you desire, are two really key features."
"The most valuable feature is how simple it is to implement and how quickly you can get up and running at the second site. The solution is also extremely easy to use, for example, You just log onto the console and you can do a test failover with a few clicks."
"The most important features are the simplicity of recovery and the wider capabilities and feature sets than VMware SRM has."
"If we had to deal with a ransomware event, Zerto would be one of the first things I would use, because it is going to be the fastest to restore data to a certain point. If there were a fire in our building, Zerto would be a big thing too, because we would shut down everything that's in our building. In most cases, Zerto is definitely one of the front lines. It's definitely going to be one of our prevalent DRBC layers of protection."
"Its ease of use is most valuable. The online documentation is very clear and helpful. We are able to solve a lot of problems on our own without having to contact support."
"The migration and ease of use are valuable. It is easy to set up and easy to flip. We just need to click on Move."
"Zerto provides our customers with the ability to continue work, even if something happens to their office or data center."
"VMware VM replication over narrow WAN bandwidth."
"Acronis Backup can improve on the virtualization backups because they are not as good as Veeam Backup."
"It would be better if they made it easier to obtain images for laptops and desktops. It isn't easy right now to have many different types of desktop computers. This is because Microsoft is changing a lot of things in Windows 10."
"On the cloud side, security could always be better."
"I would like to have more hardware space. It would make it better. I would like to have two more terabytes."
"Acronis Backup has a straightforward initial setup process and an easy-to-use interface. However, a potential issue for Acronis partners is that registered partners do not have access to marketing materials, which can make it difficult for them to reach mass markets and sell the product. This could be improved by allowing registered partners to access marketing materials and tools, such as email templates, that would help them to promote Acronis Backup effectively."
"This is not a feature-rich solution."
"The dashboards for digital operations can be improved."
"The solution could be better if some of the features were more in-depth."
"There are a couple of areas in the interface that are not very intuitive. Most of them are pretty easy, but there are a few areas in the journal and replication that, unless you've done it before, you really have no idea what to do."
"I don't feel like we're a big enough customer to warrant being called every week or every month but it would be good to get a little bit more contact with a salesperson or engineer group."
"While going in, we were looking at the backup tool so that we had a DR tool and a backup tool, but they stopped developing their backup solution built into it. That was a bummer for us, so now, we have a DR solution, and we have a backup solution."
"They definitely have room for improvement in a couple of areas. One is role-based access control. Right now, they don't have an identity source so they use the identity of the vCenter or the VMM. If they connected to an identity source like Active Directory and allowed for granular roles and permissions, that would be an improvement."
"The time between releases is too long. Zerto doesn't seem to really keep up with the products with which they need to be compatible. For instance, the 9.5 updates 3 took about 90 days to come out after the latest version of vCenter 7.0 update 3 was released."
"It is difficult to manage failing over between sites if you are at the site that was impacted."
"There are certain things about the user interface that could be a little bit more user-friendly."
"The interface is the only thing that we've ever really had an issue with. It's gone through some revisions. The UI, it's not clunky, but it's not as streamlined as it could be. Some of the workflow things are not as nice as they could be."
Acronis Cyber Protect is ranked 10th in Backup and Recovery with 117 reviews while Zerto is ranked 2nd in Backup and Recovery with 235 reviews. Acronis Cyber Protect is rated 8.2, while Zerto is rated 9.0. The top reviewer of Acronis Cyber Protect writes " Good backup solution but challenges with the stability". On the other hand, the top reviewer of Zerto writes "Gives us business continuity capabilities during hurricane season and in case of ransomware". Acronis Cyber Protect is most compared with Veeam Backup & Replication, Veeam Backup for Microsoft 365, Acronis Cyber Protect Cloud and Azure Backup, whereas Zerto is most compared with Veeam Backup & Replication, VMware SRM, Rubrik, Dell RecoverPoint for Virtual Machines and Veeam Backup for Microsoft 365. See our Acronis Cyber Protect vs. Zerto report.
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