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2018-01-10T13:23:00Z

What is your experience regarding pricing and costs for Zerto?

26

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

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4040 Answers

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Top 10Real User

Its licensing is yearly. You can do multi-year contracts, which is what we did. You pay per VM, and you replicate a license per VM. So, we bought about 20 licenses. We paid somewhere between $5,000 and $10,000. There is an initial upfront cost. Basically, you buy the license, and then you have a maintenance cost on top of that. So, the upfront cost is somewhere between $5,000 to $10,000. The maintenance is $5,000 to $10,000 over a three-year period.

2021-08-26T09:19:00Z
author avatar
Top 20Real User

I do not like the current pricing model because the product has been divided into different components and they are charging for them individually. I understand why they did it, but don't like the model. Our situation is somewhat peculiar because when we bought into it, we owned everything. Later on down the road, they split the licensing model, so you had to pay extra for the LTR and extra for the multi-site replication. However, since we were using LTR prior to that license model change, they have allowed us to retain the LTR functionality at our existing licensing level, but not have the multi-site replication.

2021-07-29T15:57:00Z
author avatar
Top 10Real User

If you are an IT person and you think that DR is too expensive then the cloud option from Zerto is good because anyone can afford to use it, as far as getting one or two of their criticals protected. The real value of the product is that if you didn't have any DR strategy, because you thought you couldn't afford it, you can at least have some form of DR, including your most critical apps up and running to support the business. A lot of IT people roll the dice and they take chances that that day will never come. This way, they can save money. My advice is to look at the competition out there, such as VMware Site Recovery, and like anything else, try to leverage the best price you can. There are no costs in addition to the standard licensing fees for the product itself. However, for the environment that it resides in, there certainly are. With Azure, for example, there are several additional costs including connectivity, storage, and the VPN. These ancillary costs are not trivial and you definitely have to spend some time understanding what they are and try to control them.

2021-07-27T19:47:00Z
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Top 20Real User

It's reasonably affordable. Obviously, cheaper would always be better, however, it's not out of the expected range. We are just paying by VM. It's my understanding there are no extra fees.

2021-07-27T16:17:00Z
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Top 20Real User

Price-wise, it's right in line with what we would figure. For what you get for it, it's really a good value, and we've never had any problem renewing it or anything like that. License-wise, we budgeted $1,000 per VM. The minimum spend on it, in the beginning, can sometimes be a little bit of a headache for people, and they might have to budget creatively to get there, but once you're there, the renewals are worth it. Licensing requires purchasing packages that consist of several licenses, and they cannot be purchased one at a time. We paid for an hour of training that we took but otherwise, there have been no costs in addition to the standard licensing fees.

2021-07-26T20:08:00Z
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Top 20Real User

The pricing is more expensive, but the functionality is what we wanted. There are no additional costs to standard licensing.

2021-06-24T16:08:00Z
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Top 20MSP

Pricing is fair. For the license that we have and the way that it's priced, it is pretty simple and it's not over-complicated like some other platforms. It would be very beneficial to have some sort of training or even just documentation around every component of Zerto and how it should be built or there should be suggestions about how it should be built. It would help newer companies that are adopting the platform to have a better opportunity to grab all the revenue upfront. Journal history was one of the things that we didn't take into consideration when we implemented Zerto initially and we lost a lot of money there. We talked to one of the reps after that and found out that some clients do roll in the cost of this journal and some clients actually charged separately for it. Zerto has made it easier to plan for that lately with Zerto Analytics, but it's still a gray area. There aren't any additional costs in addition to standard licensing that I'm aware of.

2021-04-27T20:04:00Z
author avatar
Top 10Real User

I don't know that we've saved a ton by replacing our legacy solution with Zerto. I think there's a little less overhead with it. Setting up the VPGs, the protection groups, and everything is a little bit easier and the file restores go much quicker. Fortunately, we haven't had to perform full system restores, but I did not need to do that with Unitrends either. It's usually a folder or a file here and there. We're not really intense on restoring. It has saved a little on management, but not a ton. Pricing wasn't horrible. I can't say that it was super competitive. We definitely could have gone with a cheaper price solution but the ease of use and management was really what won me over. Being the only network administrator, I don't have a ton of time to read through 500-page user manuals to get these things set up on a daily basis. I needed something that was very easy to implement and use on a daily basis. In the event I'm out of the office, it would be nice to have simple documentation so that if somebody needs a file restore while I'm gone, it can be handed off to somebody who is not a network admin as their primary job. I have not run into any additional costs. Obviously, if you're going to utilize Azure for long-term retention it is an additional cost, but that's coming from Microsoft, not Zerto. To my knowledge, there is no additional licensing needed for that, that's all included in the product.

2021-04-27T00:29:00Z
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Top 20Real User

The licensing is fair. We have an enterprise license in which Zerto gives us 20,000 licenses or something well above what they think we're going to sell for the year. Then all our customers pull from that pool. And we resell the licenses. We may sell 50 licenses to a customer but at the start of their contract, they may only have 30 VMs ready for DR. We contract them for 50, but eventually, they'll get up to 50. So we don't have to go to the vendor and add and remove one license here or one license there all the time. That part of it is easy, but we do have to license all of our sites once a year, which is a pain and all of our sites report to Zerto Analytics. I've been asking them for years since they started Zerto Analytics, why we can't just put our license key on analytics rather than logging into hundreds of sites and putting them in each site. That's a real beast. They definitely need to fix the part where the site licensing is terrible. As far as the licensing VMs to replicate, that's great. In version 9, Zerto plans on deploying a license server to address this.

2021-04-26T18:52:00Z
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Top 20Real User

My impression is that Zerto is more expensive than other solutions, although I don't have exact numbers.

2021-04-22T13:45:00Z
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Top 20Real User

My only business complaint is the cost of the solution. I feel like the cost could be a tad lower, but we are willing to pay extra to get the Premium service. Zerto does a per-workload licensing model, per-server. It is simple and straightforward, but it is not super flexible. It is kind of a one size fits all. They charge the same price for those workloads. I feel like they could have some flexible licensing option possibly based on criticality, just so we could protect less important work. I would love to protect every workload in my environment with Zerto, whether I really need it or not, but the cost is such that I really have to justify that protection. So, if we had some more flexibility, e.g., you could protect servers with a two-, three-, or four-hour RPO at a certain price point versus mission-critical every five minutes, then I would be interested in that. The costs are the license and annual maintenance, which is the only other ongoing fee. I would imagine a lot of customers also have an initial project cost to get it implemented, if they choose to go that direction, like we did.

2021-02-11T19:51:00Z
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Top 10Real User

This solution is far less expensive than SRM and NetBackup. After the standard licencing cost there is an annual support contract, nothing that we were shocked about.

2020-12-29T11:00:00Z
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Top 10Real User

Get the Enterprise Cloud license because it's the most flexible, and the pricing should come in around $1,000 per VM. Support is an additional cost. We are currently doing three years of support. There's an additional 15 or 20 percent of overhead during each year of additional support for each license.

2020-12-20T08:21:00Z
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Top 10Real User

It's not the cheapest tool, it's expensive. But it's doing a good job. We pay the standard license, maintenance every year, and we pay for our technical account manager, which is pretty much Professional Services, with our Premium Support.

2020-12-02T06:24:00Z
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Top 20Real User

I don't dive too much into the pricing side of things, but I'd like to see better tiering for Zerto's pricing. We do multi-tier VMs. I don't think I should be paying a penalty and price for a tier-three VM where I don't need a really tight SLA like I do for a tier-one. Also, if we're looking to replace the data center backup solution, I have VMs that I may not need for a week in the event of a disaster. I'd like to see a backup price per VM, rather than the tier-one licensing that I currently pay for, per VM. I'd like to see better tiering in regards to the licensing.

2020-12-02T06:24:00Z
author avatar
Top 20Real User

I'm less involved with the pricing and licensing area now. The last time I was involved was a couple of years ago. In my opinion, their model is somewhat inflexible, especially for their backup product. One of the reasons why we didn't pursue looking further at their backup product was, simply, licensing. Today we have to buy a Zerto license for every virtual machine that we want protected by their product. We have a lot of virtual machines that aren't production and that don't need to be protected by their product. They don't need sub-second RPOs. They do, however, need to be backed up. But Zerto's licensing model two years ago was, "Well, we don't care that you just need to back up those VMs, and you don't really need to replicate them. It's the same price." We would have had to double our licensing costs for Zerto to adopt it as a backup solution. It was just not even within the realm of possibility financially. It made no financial sense for us to move off our current backup vendor. Their inability to diverge in any way from that was rigid. Their licensing could be less rigid and more open to specific companies' use cases.

2020-11-19T07:44:00Z
author avatar
Top 10Real User

Zerto is not cheap; however, it is worth the cost. The licensing model is easy. You buy based on the amount of virtual machines you want to protect and go from there. Even though it is not a cheap program, you do get what you pay for, but overall it became cheaper than maintaining a separate data center.

2020-09-27T04:10:00Z
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Top 10Real User

Zerto is more expensive than competitors, making the price difference pretty high. While it is very expensive, it's very powerful and good at what it does. The cost is why we are not leveraging it for everything in the organization. If it was dirt cheap, we would have LTR and DR on everything because it would just make sense to use it.

2020-07-05T09:38:00Z
author avatar
Top 10Real User

We are on the lowest license because we don't exceed the number of servers for the base license, so I don't have a lot of information about licensing. The price of it was comparable, if not better than what we were paying for Veeam. I have no problem with the pricing at all. There are no additional costs to the standard licensing.

2020-07-02T10:06:00Z
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Top 10Real User

Pricing is okay. You don't use Zerto to put all of your servers in Zerto. The purpose of it is you take what is absolutely critical to continue running your business, whatever servers are in your business continuity plan. Those are the ones that you put in Zerto. Then you'll be fine in the licensing because if you just buy 200 licenses or 300 licenses and you're backing up a utility server or any server that's not essential, then your bosses are going to think you're spending too much money. But if you just zero in on what's critical and back that up with licensing, you'll be fine. There are no additional costs that I'm aware of. We have the licensing fees that come up and then that's it, as far as I know.

2020-07-02T10:06:00Z
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Top 20Real User

I'm not 100% sure about the pricing because I wasn't as much part of the pricing part of it, but it fell within our budget. Its features and price are good compared to the options we were looking at.

2020-07-02T10:06:00Z
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Top 20Real User

There are no costs in addition to the standard licensing fees.

2020-06-30T08:17:00Z
author avatar
Top 5Real User

If it were easier to license, and to scale it out a little bit more economically, that'd be a godsend. At the end of the day, my druthers would be to have all 200 of our servers protected by this platform. But for a company of our size, that stretches our IT budget and it just doesn't make economic sense. I would really love to be able to just apply Zerto to every virtual machine that we spin up, drop it into the right SLA bucket, and just be done with it, knowing that it's protected, soup to nuts. Unfortunately, that's just cost prohibitive. My advice would definitely be to leverage the number of VMs. It's not a cheap solution by any stretch, but it delivers on its promise. There's definitely value in the investment. With hindsight, I would have gotten a better cost per VM if I was able to buy, say, 100 licenses. It would have been easier for me to put other servers under the protection of Zerto. I wish I would have had that flexibility at the time. Eventually, budgets will open up and I'll be able to go get another 50 or so licenses, but I'll still be paying a higher price, more than if I would have negotiated a higher quantity to begin with.

2020-06-25T10:53:00Z
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Top 20Real User

It's very equitable, otherwise we wouldn't do it. It's something that we utilize for the licenses per host used. Therefore, it's very cost-efficient as far as the licensing goes. For the amount of stuff that we have configured and what we're utilizing it for, the licensing is not very expensive at all. There is a one-time cost for maintenance and support. We have a three-year contract that we will have to renew when those three years come up. There is also licensing on top of that for whatever product you are using it depending on the host configurations.

2020-06-25T10:53:00Z
author avatar
Top 10Real User

They have licensing breaks as far as 50 users, or 50 VMs, 100 VMs, 250 VMs. We ended up with a bunch of 50 at first, and all of our maintenance renewal dates were all different. It ended up costing us more because we didn't just make the investment up front to say that we wanted 250. We had to end up going back and resetting all of our maintenance dates to the same date. It was just a nightmare for our maintenance renewal person. If you did a proof of concept and you like it, definitely make the license investment upfront. That way, you're not trying to piecemeal it afterwards. Licensing is all-inclusive, there are no hidden fees.

2020-06-25T10:53:00Z
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Top 20Real User

First of all, you should figure out which virtual machines are critical and how many licenses you may need before you start getting prices. You don't need to go crazy if you only have a handful of servers that need licensing. Zerto sells licensing in bundles or packages, so I wouldn't go crazy and buy 100 licenses when you only need 30. Figure out what you need before you get your licensing, because it can get expensive.

2020-06-17T10:56:00Z
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Top 5Real User

As far as licensing goes, start out with what you need to get started and you can always scale up. Zerto worked very well with us. They have a tool called zPlanner which was able to document how much we needed to get started. That was a very handy tool.

2020-06-17T10:56:00Z
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Top 5Real User

Work with your local representative on running a live test to see if the solution fulfills your needs.

2020-05-04T16:18:00Z
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Top 20Real User

I would suggest getting a dedicated, well-informed rep. I'm sure they all have great training but always hold your rep accountable. Ask lots of questions because there are no stupid questions.

2019-12-20T15:50:00Z
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Top 20Real User

Zerto is not cheap but is an invaluable asset. If you have the need for what Zerto can do for you then the cost really isn't a factor.

2019-12-05T22:53:00Z
author avatar
Top 10Real User

It is good to do a full Disaster Recovery plan for your organization and doing a BCP plan as well. You need to figure out how many critical servers and applications you have in your environment so you will know how many Zerto licenses to buy, etc.

2019-11-17T17:56:00Z
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Top 20Real User

The cost per VM is a bit high.

2019-11-07T22:58:00Z
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Top 20Real User

The cost is not dirt cheap but also is not terrible.

2019-10-10T18:13:00Z
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Real User

I don't remember it being cheap. We started out slow, which was a good call. We found that in an event that was massive enough to cause an entire cluster to go offline we would be happy with our core services up and running.

2019-09-26T21:08:00Z
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User

You are getting what you pay for, as this is a solution that requires minimal management after it is configured.

2019-09-10T21:49:00Z
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Real User

While we find the twenty-five VM license somewhat inflexible, the actual setup costs are minimal as the product is so easy to install.

2019-07-23T15:22:00Z
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Real User

The solution is very cost-effective and very easy to set-up but does not compromise on features. The features are much enhanced compared to any other DC-DR solution.

2019-07-18T13:15:00Z
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Reseller

Check your cloud providers. You don't have to host the DR side yourself. Also, look at folks other than Azure and AWS. The hidden/surprise costs will knock your socks off.

2019-02-25T16:22:00Z
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Top 5Real User

The cost is steep, but once you experience recovering a single server along with its granular restore times, you will see that the cost is justified.

2018-07-10T14:38:00Z
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Real User

We believe the pricing, setup costs, and licensing are easy to understand. The pricing seems very reasonable.

2018-01-10T13:23:00Z
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