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Agiloft Service Desk Suite vs Vision Helpdesk comparison

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Agiloft Service Desk Suite
Read 2 Agiloft Service Desk Suite reviews
102 views|88 comparisons
100% willing to recommend
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Vision Helpdesk
Read 3 Vision Helpdesk reviews
166 views|94 comparisons
100% willing to recommend
Buyer's Guide
Agiloft Service Desk Suite vs. Vision Helpdesk
May 2024
Executive Summary

We performed a comparison between Agiloft Service Desk Suite and Vision Helpdesk based on real PeerSpot user reviews.

Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Agiloft Service Desk Suite vs. Vision Helpdesk Report (Updated: May 2024).
Download the complete report
770,292 professionals have used our research since 2012.
Featured Review
Anonymous User
It's customizable, can be developed easily, and free, but only up to a certain number of users.
This product has provided us with a tool to perform a successful trial with our customer and receive their stamp of approval to move beyond the... Read more →
Webhost UK
The ​multi-company satellite help desk feature to manage our ticketing system for multiple domains is valuable for us.
We got Reseller Hosting , where we offer end use support to our reseller Clients, which is more of white-label help-desk support. Vision help-desk... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "Agiloft has by far the best entry point for both cost and learning curve."
  • "After about six months, we started making a return on our investment at more than 300%."

    • More Agiloft Service Desk Suite Pricing and Cost Advice →

    Information Not Available
    Ranking
    40th
    out of 59 in Help Desk Software
    Views
    102
    Comparisons
    88
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    38th
    out of 59 in Help Desk Software
    Views
    166
    Comparisons
    94
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Buyer's Guide
    Agiloft Service Desk Suite vs. Vision Helpdesk
    May 2024
    Free Report: Agiloft Service Desk Suite vs. Vision Helpdesk
    Find out what your peers are saying about Agiloft Service Desk Suite vs. Vision Helpdesk and other solutions. Updated: May 2024.
    DOWNLOAD NOW
    770,292 professionals have used our research since 2012.
    Comparisons
    Learn More
    Agiloft
    Vision Helpdesk
    Overview

    Top rated by analysts and users

    Awarded “Best Overall Value” three years in a row by Info-Tech Research Group

    What we can do for you

    Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.

    Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.

    Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.

    With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.

    Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.

    Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.

    Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.

    Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.

    With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.


    “Agiloft is one of the most caring and responsive vendors that I have ever worked with”

    — Dave Ross, Cal Poly


    Get more information | Try it now | Request a demo


    What Makes Us Different

    • Built on an agile platform for rapid configuration of the most sophisticated requirements, without any coding.
    • Available both as a hosted cloud solution and as an in-house deployment.
    • Fully extensible, with 10+ out-of-the-box applications and the flexibility to map any custom business process.
    • One affordable price that includes all features and functionality. No hidden fees, no surprises.

    Vision Helpdesk offers top-rated Customer Service Software tools: Help Desk Software, Multi-Company Help Desk, ITSM Service Desk Software & Live Chat Software. 

    Vision Helpdesk is ITIL/ ITSM Complaint PINKVerify Certified - Highly Secure, Reliable, and Scalable. 

    All products are available in SaaS and On-Premises versions. Trusted by 20000+ Companies since 2005 and Ranked as Top Customer Service Software's on various review websites.

    Sample Customers
    EMC, ArcaTech Systems, Idera Pharmaceuticals, RBC, Affinity Service Group, Atrenta, DCG systems, ENKI, Hopkins County Board of Education, MVTS Technologies
    Riva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services, FederalBank, InvestIndia, StartupIndia,BankofKigali
    Buyer's Guide
    Agiloft Service Desk Suite vs. Vision Helpdesk
    May 2024
    Free Report: Agiloft Service Desk Suite vs. Vision Helpdesk
    Find out what your peers are saying about Agiloft Service Desk Suite vs. Vision Helpdesk and other solutions. Updated: May 2024.
    DOWNLOAD NOW
    770,292 professionals have used our research since 2012.

    Agiloft Service Desk Suite is ranked 40th in Help Desk Software while Vision Helpdesk is ranked 38th in Help Desk Software. Agiloft Service Desk Suite is rated 9.6, while Vision Helpdesk is rated 10.0. The top reviewer of Agiloft Service Desk Suite writes "It's customizable, can be developed easily, and free, but only up to a certain number of users". On the other hand, the top reviewer of Vision Helpdesk writes "The ​multi-company satellite help desk feature to manage our ticketing system for multiple domains is valuable for us". Agiloft Service Desk Suite is most compared with BMC Helix ITSM, whereas Vision Helpdesk is most compared with BeyondTrust Remote Support and ServiceNow. See our Agiloft Service Desk Suite vs. Vision Helpdesk report.

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.