ServiceNow vs. Vision Helpdesk Comparison

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CA Service Desk Manager Read 18 CA Service Desk Manager reviews. 4,098 views\|1,736 comparisons	ServiceNow Read 22 ServiceNow reviews. 48,376 views\|28,823 comparisons	Vision Helpdesk 151 views\|88 comparisons

Pricing and Cost Advice
Information Not Available	The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.It has a higher cost compared to local/regional solutions. Read more »	Information Not Available

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Top Comparisons
ServiceNow vs. CA Service Desk Manager Compared 64% of the time. CA Cloud Service Management vs. CA Service Desk Manager Compared 9% of the time. JIRA Service Desk vs. CA Service Desk Manager Compared 7% of the time. See more CA Service Desk Manager competitors » + Add more products to compare	BMC Helix ITSM vs. ServiceNow Compared 22% of the time. Zendesk vs. ServiceNow Compared 5% of the time. JIRA Service Desk vs. ServiceNow Compared 5% of the time. See more ServiceNow competitors » + Add more products to compare	See more Vision Helpdesk competitors » + Add more products to compare
Also Known As
Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
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CA (A Broadcom Company)	ServiceNow	Vision Helpdesk
Overview
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity. Learn More: https://www.ca.com/us/products...	Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.^(TM)	Vision Helpdesk is the only web based Help Desk Software that allows to manage support for multiple companies at one place with single staff portal for all companies and each company having its own client portal. ALL IN ONE customer support help desk software that allows you to manage various channels like E-mail, Web portal, Twitter, Facebook, Phone and Chat everything under single roof.
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Learn more about CA Service Desk Manager Learn More	Learn more about ServiceNow Learn More	Learn more about Vision Helpdesk Learn More
Sample Customers
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini	AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow	Riva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services
Top Industries
REVIEWERS Healthcare Company29% Financial Services Firm20% Government8% Transportation Company4% VISITORS READING REVIEWS Software R&D Company31% Insurance Company10% Comms Service Provider8% Financial Services Firm8%	REVIEWERS Healthcare Company15% Financial Services Firm15% Insurance Company10% University9% VISITORS READING REVIEWS Software R&D Company35% Comms Service Provider9% Government7% Financial Services Firm6%	No Data Available

Compare ServiceNow vs. Vision Helpdesk