ServiceNow vs Vision Helpdesk

ServiceNow is ranked 1st in Help Desk Software with 77 reviews vs Vision Helpdesk which is ranked 14th in Help Desk Software with 1 review. The top reviewer of ServiceNow writes "The ability to take the whole organization and put it in one place is valuable". The top reviewer of Vision Helpdesk writes "The multi-company satellite help desk feature to manage our ticketing system for multiple domains is valuable for us". ServiceNow is most compared with BMC Remedy, Micro Focus Service Manager and Zendesk. Vision Helpdesk is most compared with Symphony SUMMIT IT Management Suite, JIRA Service Desk and Zendesk.

ServiceNow

Vision Helpdesk

18334

ServiceNow

Based on 77 reviews.

30246

Vision Helpdesk

Based on 1 review.

Most Helpful Review

David M. Colburn

Senior IT Service Management & ServiceNow Consultant at Independent

The tool is SaaS and customization is minimized in the critical early design phase by its "out-of-the-box" approach

A three phase IT Service Management transformation project resulted in achieving a first year target of less than 4% sustained monthly improvements... Read more »

Webhost UK

CTO at a cloud provider

The multi-company satellite help desk feature to manage our ticketing system for multiple domains is valuable for us.

We got Reseller Hosting , where we offer end use support to our reseller Clients, which is more of white-label help-desk support. Vision help-desk... Read more »

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Quotes From Members Comparing ServiceNow vs Vision Helpdesk

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify. Read more »	Information Not Available

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Ranking
RANKING	1st out of 48 In Help Desk Software Views 57,264 Comparisons 23,967 Reviews 78 Followers 1,960 Avg. Rating 8.9	14th out of 48 In Help Desk Software Views 843 Comparisons 311 Reviews 1 Followers 435 Avg. Rating 10.0
Top Comparisons
Top Comparisons	BMC Remedy vs. ServiceNow Compared 16% of the time. Micro Focus Service Manager vs. ServiceNow Compared 9% of the time. Zendesk vs. ServiceNow Compared 6% of the time. See more ServiceNow competitors »	Symphony SUMMIT IT Management Suite vs. Vision Helpdesk Compared 15% of the time. JIRA Service Desk vs. Vision Helpdesk Compared 6% of the time. Zendesk vs. Vision Helpdesk Compared 5% of the time. See more Vision Helpdesk competitors »

Website/Video
Website/Video	ServiceNow	Vision Helpdesk
Overview
Overview	Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.^(TM)	Vision Helpdesk is the only web based Help Desk Software that allows to manage support for multiple companies at one place with single staff portal for all companies and each company having its own client portal. ALL IN ONE customer support help desk software that allows you to manage various channels like E-mail, Web portal, Twitter, Facebook, Phone and Chat everything under single roof.
OFFER
Learn more about ServiceNow Learn More	Learn more about Vision Helpdesk Learn More
Sample Customers
Sample Customers	AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow	Riva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services
Top Industries
Top Industries	REVIEWERS Healthcare Company 17% Insurance Company 12% Financial Services Firm 12% University 10% VISITORS READING REVIEWS Financial Services Firm 19% University 7% Manufacturing Company 7% Energy/Utilities Company 7%	No Data Available
Company Size
Company Size	REVIEWERS Small Business 11% Midsize Enterprise 11% Large Enterprise 79% VISITORS READING REVIEWS Small Business 14% Midsize Enterprise 21% Large Enterprise 65%	No Data Available

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See also ServiceNow Reviews, Vision Helpdesk Reviews, and our list of Best Help Desk Software Companies.

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