Compare ServiceNow vs. Vision Helpdesk

ServiceNow is ranked 1st in Help Desk Software with 23 reviews while Vision Helpdesk is ranked 36th in Help Desk Software. ServiceNow is rated 8.2, while Vision Helpdesk is rated 0. The top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". On the other hand, ServiceNow is most compared with BMC Helix ITSM, Pega BPM, Appian, JIRA Service Desk and IBM Maximo, whereas Vision Helpdesk is most compared with .
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ServiceNow Logo
55,002 views|32,280 comparisons
Vision Helpdesk Logo
96 views|57 comparisons
Most Helpful Review
Use Vision Helpdesk? Share your opinion.
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: July 2020.
430,905 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
The licenses are expensive.$230 per user.The mandatory minimum is US$ 20,000 for licensing.The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.

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430,905 professionals have used our research since 2012.
Ranking
1st
out of 55 in Help Desk Software
Views
55,002
Comparisons
32,280
Reviews
23
Average Words per Review
665
Avg. Rating
8.1
36th
out of 55 in Help Desk Software
Views
96
Comparisons
57
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 17% of the time.
Compared 7% of the time.
Compared 6% of the time.
Compared 6% of the time.
Compared 4% of the time.
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ServiceNow
Vision Helpdesk
Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Vision Helpdesk is the only web based Help Desk Software that allows to manage support for multiple companies at one place with single staff portal for all companies and each company having its own client portal. ALL IN ONE customer support help desk software that allows you to manage various channels like E-mail, Web portal, Twitter, Facebook, Phone and Chat everything under single roof.
Offer
Learn more about ServiceNow
Learn more about Vision Helpdesk
Sample Customers
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow Riva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services
Top Industries
REVIEWERS
Financial Services Firm16%
Healthcare Company14%
Insurance Company10%
Manufacturing Company9%
VISITORS READING REVIEWS
Computer Software Company43%
Comms Service Provider10%
Government8%
Media Company4%
No Data Available
Company Size
REVIEWERS
Small Business16%
Midsize Enterprise13%
Large Enterprise72%
VISITORS READING REVIEWS
Small Business20%
Midsize Enterprise9%
Large Enterprise71%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: July 2020.
430,905 professionals have used our research since 2012.

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