Most Helpful Review | ||
Use Vision Helpdesk? Share your opinion. | ||
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019. 383,444 professionals have used our research since 2012. |
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice | ||
Information Not Available | The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs. Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers. Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive. ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably. ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform. It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost. We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less. It has a higher cost compared to local/regional solutions. | Information Not Available |
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs. 383,444 professionals have used our research since 2012. | ||
Top Comparisons | ||
Compared 64% of the time. Compared 9% of the time. Compared 7% of the time. | Compared 22% of the time. Compared 5% of the time. Compared 5% of the time. | |
Also Known As | ||
Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight | ||
Learn | ||
CA (A Broadcom Company) | ServiceNow | Vision Helpdesk |
Overview | ||
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity. Learn More: https://www.ca.com/us/products... | Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM) | Vision Helpdesk is the only web based Help Desk Software that allows to manage support for multiple companies at one place with single staff portal for all companies and each company having its own client portal. ALL IN ONE customer support help desk software that allows you to manage various channels like E-mail, Web portal, Twitter, Facebook, Phone and Chat everything under single roof. |
Offer | ||
Learn more about CA Service Desk Manager | Learn more about ServiceNow | Learn more about Vision Helpdesk |
Sample Customers | ||
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini | AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow | Riva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services |
Top Industries | ||
Healthcare Company29% Financial Services Firm20% Government8% Transportation Company4% Software R&D Company31% Insurance Company10% Comms Service Provider8% Financial Services Firm8% | Healthcare Company15% Financial Services Firm15% Insurance Company10% University9% Software R&D Company35% Comms Service Provider9% Government7% Financial Services Firm6% | No Data Available |
See also ServiceNow Reviews, Vision Helpdesk Reviews, and our list of Best Help Desk Software Companies.