Compare ServiceNow vs. Vision Helpdesk

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ServiceNow Logo
55,307 views|33,687 comparisons
Vision Helpdesk Logo
64 views|37 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: May 2021.
479,816 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"The mandatory minimum is US$ 20,000 for licensing.""The licenses are expensive.""The setup cost is high compared to others, especially when the scope is not fixed.""I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware.""$230 per user.""It is very expensive because it is a big organization. You have to pay for additional things.""ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM.""There are licensing fees."

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Questions from the Community
Top Answer: : There is several difference between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
Top Answer: The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows.
Top Answer: The solution is a bit expensive. We have bundled it into our three licenses. It's difficult to actually say if they are more expensive than, for example, PowerApps, since everything is bundled… more »
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Ranking
1st
out of 56 in Help Desk Software
Views
55,307
Comparisons
33,687
Reviews
33
Average Words per Review
499
Rating
7.9
43rd
out of 56 in Help Desk Software
Views
64
Comparisons
37
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
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Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Vision Helpdesk is the only web based Help Desk Software that allows to manage support for multiple companies at one place with single staff portal for all companies and each company having its own client portal. ALL IN ONE customer support help desk software that allows you to manage various channels like E-mail, Web portal, Twitter, Facebook, Phone and Chat everything under single roof.
Offer
Learn more about ServiceNow
Learn more about Vision Helpdesk
Sample Customers
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Riva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services
Top Industries
REVIEWERS
Financial Services Firm16%
Healthcare Company13%
Manufacturing Company11%
Computer Software Company10%
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider14%
Government7%
Financial Services Firm6%
No Data Available
Company Size
REVIEWERS
Small Business20%
Midsize Enterprise13%
Large Enterprise67%
VISITORS READING REVIEWS
Small Business13%
Midsize Enterprise9%
Large Enterprise78%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: May 2021.
479,816 professionals have used our research since 2012.

ServiceNow is ranked 1st in Help Desk Software with 34 reviews while Vision Helpdesk is ranked 43rd in Help Desk Software. ServiceNow is rated 8.0, while Vision Helpdesk is rated 0.0. The top reviewer of ServiceNow writes "Good automatic workflows, excellent technical support, and has the capability to scale". On the other hand, ServiceNow is most compared with BMC Helix ITSM, Pega BPM, Appian, JIRA Service Desk and PagerDuty, whereas Vision Helpdesk is most compared with .

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

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