Compare ServiceNow vs. Vision Helpdesk
ServiceNow is ranked 1st in Help Desk Software with 23 reviews while Vision Helpdesk which is ranked 29th in Help Desk Software. ServiceNow is rated 8.4, while Vision Helpdesk is rated 0. The top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". On the other hand, ServiceNow is most compared with BMC Helix Remedy, JIRA Service Desk and Zendesk, whereas Vision Helpdesk is most compared with .
Most Helpful Review | |||
| Use Vision Helpdesk? Share your opinion. | ||
 Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: August 2019. 360,012 professionals have used our research since 2012. | |||
Quotes From Members
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice | |
Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers. Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive. ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably. ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform. It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost. We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less. It has a higher cost compared to local/regional solutions. The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify. | Information Not Available |
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Ranking  | |
Views 89,449 Comparisons 27,480 Reviews 23 Average Words per Review 599 Avg. Rating 8.3 | Views 932 Comparisons 100 Reviews 0 Average Words per Review 0 Avg. Rating N/A |
Top Comparisons | |
 Compared 21% of the time.  Compared 6% of the time.  Compared 6% of the time. | |
Learn | |
| ServiceNow | Vision Helpdesk |
Overview | |
Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM) | Vision Helpdesk is the only web based Help Desk Software that allows to manage support for multiple companies at one place with single staff portal for all companies and each company having its own client portal. ALL IN ONE customer support help desk software that allows you to manage various channels like E-mail, Web portal, Twitter, Facebook, Phone and Chat everything under single roof. |
Offer | |
Learn more about ServiceNow | Learn more about Vision Helpdesk |
Sample Customers | |
| AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow | Riva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services |
Top Industries | |
Healthcare Company15% Financial Services Firm14% Insurance Company11% Manufacturing Company9% Financial Services Firm16% University13% Pharma/Biotech Company8% Manufacturing Company7% | No Data Available |
Company Size | |
Small Business13% Midsize Enterprise13% Large Enterprise74% Small Business18% Midsize Enterprise17% Large Enterprise65% | No Data Available |
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: August 2019.
360,012 professionals have used our research since 2012.
See also ServiceNow Reviews, Vision Helpdesk Reviews, and our list of Best Help Desk Software Companies.
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