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Alcatel-Lucent OpenTouch Customer Service vs Zendesk Chat comparison

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Buyer's Guide
Contact Center Platforms
April 2024
Executive Summary

We performed a comparison between Alcatel-Lucent OpenTouch Customer Service and Zendesk Chat based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms.
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Featured Review
Use Alcatel-Lucent OpenTouch Customer Service?
Bahati Asher Faith
Great live chat capabilities, useful customizations, and helpful social media assistance functionality
Having a live chat on our website has helped us a lot to communicate with our customers whenever they need support from us. It is helping us to... Read more →
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What do you like most about Zendesk Chat?
Top Answer:Having a live chat on our website has helped us a lot to communicate with our customers whenever they need support from us.
Read all 2 answers   →
What needs improvement with Zendesk Chat?
Top Answer:Zendesk is expensive for smaller businesses to use. This may affect the ROI of businesses that do not have a good budget. Technical support does not provide good support on time as you have to wait… more »
Read all 2 answers   →
What is your primary use case for Zendesk Chat?
Top Answer:I use the Zendesk Chat software to provide technical support to our clients on the website. They chat with us about their accounts and transactions. The software is so being used in internal… more »
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Ranking
16th
out of 36 in Contact Center Platforms
Views
38
Comparisons
29
Reviews
0
Average Words per Review
0
Rating
N/A
4th
out of 23 in Live Chat
Views
60
Comparisons
40
Reviews
1
Average Words per Review
494
Rating
10.0
Comparisons
Also Known As
Alcatel Lucent OpenTouch Customer Service, OpenTouch CS, OpenTouch Customer Service
Zendesk Talk
Learn More
Alcatel-Lucent Enterprise
Zendesk
Overview

A comprehensive, modular application for multimedia contact center management.
An multimedia contact center solution that handles agent-based and self-service multimedia interactions, OpenTouch Customer Service (CS) helps you simplify the workflow between customers, the contact center and the rest of the organization.

The OpenTouch CS suite enables unified management of all customer-related activities in the front and back office. For maximum business value, the OTCS suite ensures that business rules, monitoring and automation are always consistently applied for voice, digital and social media interactions.

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

Sample Customers
Blickle and Scherer, Loughborough University, CSF Inox, Caritas Speyer
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Buyer's Guide
Contact Center Platforms
April 2024
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Alcatel-Lucent OpenTouch Customer Service is ranked 16th in Contact Center Platforms while Zendesk Chat is ranked 4th in Live Chat with 2 reviews. Alcatel-Lucent OpenTouch Customer Service is rated 0.0, while Zendesk Chat is rated 10.0. On the other hand, the top reviewer of Zendesk Chat writes "Great live chat capabilities, useful customizations, and helpful social media assistance functionality". Alcatel-Lucent OpenTouch Customer Service is most compared with , whereas Zendesk Chat is most compared with Amazon Connect.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.