We performed a comparison between Alemba vFire and JIRA Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Incident Management is the most valuable feature of the solution."
"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."
"The workflow is very good, as well as customizable."
"The dashboards in Jira have been the most useful feature."
"Allows customized processes for our service contracts."
"One of the valuable features is that an automatic response or action can be taken on tickets."
"The simplicity is good for our clients. The price is good."
"The visibility features are great."
"The SLA, speed, the comments from agents' side, and the dashboard for agents are the most valuable features."
"JIRA Service Management is a very user-friendly solution."
"Provides excellent management features."
"The reporting needs to be improved."
"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."
"The product should improve its ability to integrate with third-party tools."
"I don't think the program is very scalable."
"In-built chat is missing in JIRA Service Management."
"It is pretty complex to move between the test environment and the production environment. There is potential for improvement."
"I'd like to update the dashboard so that more features are available."
"It would be better if it had capabilities to connect to mobile applications (e.g., Whatsapp)"
"During the updates, when another version gets released, whatever I am tracking at that time gets lost and I have to type it all over again."
"Every time there's a problem with JIRA Service Management, you have to have a look at how to solve it, and there's always a feature request or the feature request on the solution is too large and the development cycles are too slow."
"It would be useful to be ale to link tickets across different gantt charts in Jira and Confluence."
Alemba vFire is ranked 27th in IT Service Management (ITSM) with 3 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. Alemba vFire is rated 7.4, while JIRA Service Management is rated 8.2. The top reviewer of Alemba vFire writes "Fulfills all IT management needs, simple setup, but could be more user-friendly". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". Alemba vFire is most compared with ServiceNow, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud.
See our list of best IT Service Management (ITSM) vendors.
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