We performed a comparison between Amazon Route 53 and Cisco Umbrella based on real PeerSpot user reviews.
Find out what your peers are saying about Cloudflare, Microsoft, Amazon Web Services (AWS) and others in Managed DNS."Technical support from Amazon is very good...Overall, the product is stable."
"It stands out for its user-friendly interface, seamless integration with other AWS services, and ability to efficiently manage DNS, making it a valuable tool for various deployment scenarios, including those involving Kubernetes on AWS."
"We haven't faced any outages or issues directly related to Route 53. It has been 100% stable for me."
"Using Amazon Route 53 is located in a central place in Amazon AWS which makes it easier to manage every DNS entry in one place. You are able to manage your public and private DNS from there. We can create rules based on weight and globalization is impressive."
"The most valuable feature is that it works very well."
"The initial setup is good and straightforward."
"The product's initial setup phase was very easy."
"The feature for health check efficiently impacts the uptime and reliability of AWS servers including EC2 and EKS."
"When we have laptops that leave the building, they could connect to public WiFi before they establish a VPN connection back into the company. For that duration or that period of time when they're not docked in the network or on a VPN, they effectively don't have that full layer of security that I provide inside the building. This tool stands in during that period of time, and we extend the security settings through their basic firewall or their cloud-based firewall at that time. So, we do content filtering and control access, but they also are looking at new domains, IP addresses, and bad requests. They're blocking them on my behalf when a laptop is not sitting behind our security appliances."
"I have found the malware protection feature valuable. It is helpful and deliverable and is able to protect my entire organization from getting compromised. It also prevents us from visiting any malicious sites which are not visible to the users."
"We use Cisco Umbrella for DNS filtering and as a secure gateway."
"It has certainly saved us time. If we go and look at what's rejected on the requests from the hospital itself, it has saved about 5% or 6% time."
"It is user-friendly. It is easy to manage the solution."
"The interface is well organized, so you can easily find everything. Even if you don't have much experience with Cisco, you can easily navigate the solution and find your way around. Everything has been done well, from the deployment to monitoring."
"Overall, it is a very good solution. It is a simple solution and very easy to set up."
"If it didn't have a single pane of glass, we would not be using it. The single pane of glass gives you a one-stop shop. It's like going to Home Depot. You find all your stuff there. You can see all your threats and your endpoints. It's a very important feature and makes things very simple."
"The platform is more complicated to learn than one of its competitors."
"There are no detailed logs, and they should implement that in the solution."
"The solution’s pricing and technical support could be improved."
"When we are looking at the model registry, it may be not clear sometimes. For example, if you use a single grid model and group or registry, it has a different SDK in the pilot. And it may be not so comfortable to use both of them because it is two different places for keeping things in order."
"It may not always be easy to integrate with on-premise infrastructure, especially with the complexity of the resolver and other factors involved. Improvements could be made to enhance the ability to integrate seamlessly."
"Streamlining and optimizing processes related to Procter, VPN workflows, and other subjects based on specific needs would allow for continual improvement and adaptation to the evolving requirements of the system."
"The solution should include more robust and secure services for hardening sites."
"Route 53 would be better if it had the ability to handle multiple requests at the same time because we have a lot of users. I would like that to be optimized in the next version."
"It should have more integrations with multiple end user OEMs."
"It's easier for us to have support features with companies who are Cisco representatives, but sometimes, it's hard for us to get the help we need without having to use our contacts within Cisco."
"In the future, they should combine some of the Cisco AMP features that they already have, for anti-malware purposes."
"We would like them to add more features to Cisco Umbrella."
"Its DNS service does not support IPv6 query."
"Although Cisco Umbrella has an excellent global network footprint, there is still room for improvement and growth in this area. Additionally, there are bandwidth limitations associated with the connectors that need to be addressed. To be a viable solution for larger offices, Cisco Umbrella must continue to expand and improve its capabilities in these areas."
"One of the issues with Umbrella is as you get into endpoint detection and response, such as EDR point solutions, some of them will not integrate well with Umbrella. Sometimes when you want to use technology, such as Always On VPN, it will not work. There are some looming issues as one type of technology starts to crossover with Umbrella. That is the challenge and Umbrella should find a way to be more compatible with some of the endpoint response solutions that are coming out on the market."
"In my experience with Umbrella support, sometimes the response times take a bit more time than we would like... sometimes, if you go through email, it can take quite a while to get a response."
Amazon Route 53 is ranked 3rd in Managed DNS with 19 reviews while Cisco Umbrella is ranked 1st in Secure Web Gateways (SWG) with 108 reviews. Amazon Route 53 is rated 8.6, while Cisco Umbrella is rated 8.8. The top reviewer of Amazon Route 53 writes "Provides good DNS mapping, routing, and traffic flow features". On the other hand, the top reviewer of Cisco Umbrella writes "Protects endpoints wherever they are, always pushing people to the right locations to avoid malicious intent". Amazon Route 53 is most compared with Azure DNS, Cloudflare DNS, Google Cloud DNS, Akamai Edge DNS and IBM NS1 Connect, whereas Cisco Umbrella is most compared with Zscaler Internet Access, Microsoft Defender for Cloud Apps, Prisma Access by Palo Alto Networks, Palo Alto Networks DNS Security and Fortinet FortiGate SWG.
We monitor all Managed DNS reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
