Cisco Umbrella Reviews

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Real User
Director of IT Support at a marketing services firm with 501-1,000 employees
May 31 2017

What is most valuable?

We needed the product to enable a whitelist-only browsing mode for certain computers for a client. After that was implemented, I was able to configure a virtual appliance (which… more»

How has it helped my organization?

There was a positive effect on productivity because we could track and confront the users that were frequently using social media or streaming video during the work day. They weren’t… more»

What needs improvement?

I would like to have the ability to prevent certain sites/data from showing on the reports. I have had this feature request open for a couple of years. It would be useful to have for… more»

If you previously used a different solution, which one did you use and why did you switch?

No
Real User
Network Engineer/ Administrator at Katalyst Technologies
Sep 24 2018

What is most valuable?

Threats never come close to your network with security at the DNS level. Like i said above, i used it for a very short… more»

How has it helped my organization?

we didn't implement it in our environment because of the pricing concern. however, I am sure it would have done a great… more»

What needs improvement?

There should be a way to monitor traffic at the user level. I use Meraki Dashboard and Cisco Firepower to do this for… more»

What's my experience with pricing, setup cost, and licensing?

The product is pricey compared to Cisco Firepower.

If you previously used a different solution, which one did you use and why did you switch?

What other advice do I have?

It is a pretty good product for a small business.
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Joe London
Real User
Network Manager at a K-12 educational company or school with 201-500 employees
Sep 24 2018

What is most valuable?

* My favorite feature is the command and control callback blocking. It provides protection from crypto attacks by blocking the connection back to the attacker's server giving an added… more»

How has it helped my organization?

The reports have given us insight into what the Internet is being used for at all three campuses. They provide insight into internet usage and information helpful in creating QoS… more»

What needs improvement?

If the virtual appliances could also gather traffic bandwidth reports, that would be great.

What other advice do I have?

Cisco Umbrella's interface is easy to use and the visibility of user activity is extremely useful.
Nuttawat Apiaekpathom
Real User
Senior Advanced Technology Engineer at a tech services company with 201-500 employees
Apr 29 2018

What do you think of Cisco Umbrella?

What is our primary use case?

My customers would like to protect users in company and outside their companies.

How has it helped my organization?

Improves security through DNS visibility, which can block malware, phishing, C&C, etc.

What is most valuable?

It is easy to implement.

What needs improvement?

If I want to see which users access a website, I need an Active Directory registered on Umbrella's cloud.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

No stability issues.

What do I think about the scalability of the solution?

No scalability issues.

How is customer service and technical support?

I would rate technical support as an eight out of 10.

Which solutions did we use previously?

We…
BrandonBaker
User
Lead Enterprise Security Architect at a healthcare company with 1,001-5,000 employees
Jul 01 2018

What do you think of Cisco Umbrella?

What is our primary use case?

We are in trial mode and use it for a distributed national environment. It provides category and security coverage for endpoints regardless of their location. As a mobile-first workforce, Umbrella always provides DNS-based security, even if endpoints roam in unfriendly waters. 

How has it helped my organization?

It provides centralized, device-agnostic management of the Internet experience. It has the ability to quickly block new threats. 

What is most valuable?

Holistic approach DNS fronts most traffic. Quick console Instant management across platform Reporting is simplistic.  

What needs improvement?

It needs better integration with external threat feeds to improve scoring.  I would like it to automatically feed to the customer's SIEM.  …
Tzcheng Kuo
User
IT Manager at a government
Oct 08 2018

What is most valuable?

* Black list * Visual graphics table These can reduce security events and can find out which users have security issues.

How has it helped my organization?

It has helped reduce my unit's security events. It possesses a visual graphics table, which enables me to understand the resolution of the blacklisted domain. Sometimes, I can… more»

What needs improvement?

* Its DNS service does not support IPv6 query. * Some countries don't have a DNS server leading to a domain resolution IP, not at a local level.

What's my experience with pricing, setup cost, and licensing?

The price could be lower.

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Cisco Umbrella Questions

Cisco Umbrella Projects By Members

What is Cisco Umbrella?

OpenDNS provides easy-to-implement Internet navigation and Web security solutions for families, schools, governmental organizations and businesses of all sizes. The services provided by OpenDNS increase the speed of navigating websites and prevent unintended access to phishing and malware sites as well as to any Web content that you configure to be restricted.   

Also known as
OpenDNS
Cisco Umbrella customers

Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim

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