Cisco Umbrella Reviews

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Syed Ali Wajahat
Real User
Sr Network and Security Consultant (SDN & Security) at a media company with 1,001-5,000 employees
Aug 28 2019

What is most valuable?

The most valuable feature is that it prevents DNS-Based attacks, which is quite common these days. The DNS Query is first sent by the user and then it will communicate to… more»

How has it helped my organization?

All of the DNS Queries are sent to Cisco Umbrella and you have more visibility of what users are asking, as well as what users are accessing over the Internet. You have… more»

What needs improvement?

Cisco Umbrella does not have a Malware Protection engine itself. It would be useful if they had a malware protection engine running inside their own VM. They have some VM… more»

What's my experience with pricing, setup cost, and licensing?

We have Cisco ELA, it's an enterprise agreement, which covers everything under security, that is offered by Cisco Umbrella. With this, we have the complete Cisco Umbrella… more»

If you previously used a different solution, which one did you use and why did you switch?

Before Cisco Umbrella, we were using the Infoblox solution. It was not an easy or flexible solution. Infoblox is an on-premises solution that requires a VPN, or all of the… more»

What other advice do I have?

If somebody is looking toward the Cisco Umbrella solution or if they have an NGIPS, NG firewalls, next-generation firewall solutions and if they are looking for DNS-based… more»

Which other solutions did I evaluate?

We evaluated another solution but the Cisco Umbrella solution is much more compelling. It doesn't have the on-premises appliances or any restrictions for the user to… more»
Real User
IT Systems Engineer at a financial services firm with 51-200 employees
Jul 16 2019

What is most valuable?

The most valuable feature of this solution is its reliability.

How has it helped my organization?

This solution allows us to manage our four hundred locations under the same umbrella, with the same configurations. It makes it easier to troubleshoot and provide the same… more»

What needs improvement?

Security, overall, can always be improved.

What's my experience with pricing, setup cost, and licensing?

There is a one-time cost of approximately $800 USD per user, and then a yearly support fee of about $50 per user. Our fees end up being about $150,000 USD per year.

If you previously used a different solution, which one did you use and why did you switch?

The smaller sites typically use non-enterprise grade equipment, and we switched because it is easier to manage the solution, especially when it's set up to our standards.

What other advice do I have?

This solution had been pretty good and it fits our needs. If we have business needs change then we will look at whether the current solution can do it. If not then we have… more»

Which other solutions did I evaluate?

We have one vendor, and interoperability is not an issue when we use Cisco.
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Andrew Ta
Real User
Network Engineer at LADWP
Jul 16 2019

What is most valuable?

The most valuable feature is that it secures our network against blacklisted or malicious websites. If we do have an instance of malware then it is unable to home back to these types of sites. This… more»

What needs improvement?

While technical support is good, there are features in the backend development side that were initially promised but are not there yet. More granularity in the product would be helpful. The reporting… more»

What's my experience with pricing, setup cost, and licensing?

Our licensing fees are on a yearly basis.

If you previously used a different solution, which one did you use and why did you switch?

Our current solution isn't working very well and keeps breaking.

What other advice do I have?

My advice for anybody researching this solution to make sure that it fits in your environment. Reverify the limitations. Our new department has different divisions and the way our Active Directory… more»

Which other solutions did I evaluate?

Other products were evaluated, but I was not part of that process and do not know which vendors were on the shortlist.
Hasnae Lamrani Alaoui
Real User
Presales Engineer at DataProtect
Aug 27 2019

What is most valuable?

The most valuable features are the protection against ransomware and phishing. This solution is easy to use.

What needs improvement?

This solution is difficult to configure. I would like to see a graphical representation of the entire network. For example, the network topography that shows connections to the server, as well as the… more»

What's my experience with pricing, setup cost, and licensing?

Licensing fees are paid on a yearly basis.

If you previously used a different solution, which one did you use and why did you switch?

This was the first solution that we implemented for our client.

What other advice do I have?

This is a very important solution, especially if the client does not actually supervise the tool. My advice for anybody implementing this solution is to make sure that it is configured properly for… more»

Which other solutions did I evaluate?

Depending on the needs of the client, we consider several solutions. I have worked with Symantec PGP, CyberArk, Cyberwatch, Skybox, and Fortinet.
Shadi Alyounes
Real User
Security Tem Leader at a tech services company with 501-1,000 employees
Jul 08 2019

What is most valuable?

Umbrella stops threats over all ports and protocols — even direct-to-IP connections. Stop malware before it reaches your endpoints or network. Even if devices become… more»

How has it helped my organization?

Cisco Umbrella uses the internet’s infrastructure to block malicious destinations before a connection is ever established. By delivering security from the cloud, it will… more»

What needs improvement?

We would like to improve nothing in particular on Cisco Umbrella. They are very good.

What's my experience with pricing, setup cost, and licensing?

I have no idea about cost.

If you previously used a different solution, which one did you use and why did you switch?

Yes, we used Bluecoat ASG to block known Malwares. usually, to complete Sandboxing solution (which used for unknown malwares), we used other solutions like Cisco Umbrella… more»

What other advice do I have?

On a scale from one to ten, I would rate this product a nine. No one's perfect. They are fine with the interface and the dashboard that they have released.

Which other solutions did I evaluate?

No I did not.
Real User
Security Engineering Senior Manager at a retailer with 10,001+ employees
Jul 16 2019

What is most valuable?

The most valuable features of this solution are the blocking function and its ease of use. The integration with other systems is helpful, as well.

How has it helped my organization?

Using this solution has meant that we've needed to make fewer firewall changes.

What needs improvement?

I would like to see DLP integration in the next release of this solution. Including this would give us headroom with some of the infrastructures that we have today.

What's my experience with pricing, setup cost, and licensing?

Our costs were negotiated, and they are okay.

If you previously used a different solution, which one did you use and why did you switch?

We implemented this solution because we had a gap in the visibility of our DNS protection, and this was able to remedy that.

What other advice do I have?

If anybody is looking for DNS and IP reputation for protection and blocking, then this is the right product. This is a good solution that is easy to manage, easy to… more»

Which other solutions did I evaluate?

We did evaluate other options before choosing this solution. We selected this one because we were able to merge it into an ELA (Cisco Enterprise License Agreement), which… more»
Real User
Network Engineer/ Administrator at Katalyst Technologies
Sep 24 2018

What is most valuable?

Threats never come close to your network with security at the DNS level. Like i said above, i used it for a very short time so I cannot comment on the what would've been… more»

How has it helped my organization?

we didn't implement it in our environment because of the pricing concern. however, I am sure it would have done a great job considering my observations in the trail pack.

What needs improvement?

There should be a way to monitor traffic at the user level. I use Meraki Dashboard and Cisco Firepower to do this for different networks. I understand this tool monitors… more»

What's my experience with pricing, setup cost, and licensing?

The product is pricey compared to Cisco Firepower.

If you previously used a different solution, which one did you use and why did you switch?

What other advice do I have?

It is a pretty good product for a small business.

Which other solutions did I evaluate?

Joe London
Real User
Network Manager at a K-12 educational company or school with 201-500 employees
Sep 24 2018

What is most valuable?

* My favorite feature is the command and control callback blocking. It provides protection from crypto attacks by blocking the connection back to the attacker's server giving an added layer of defense. * Policies make the work easier by providing appropriate filters for locations. * The interface is… more»

How has it helped my organization?

The reports have given us insight into what the Internet is being used for at all three campuses. They provide insight into internet usage and information helpful in creating QoS rules.

What needs improvement?

If the virtual appliances could also gather traffic bandwidth reports, that would be great.

What other advice do I have?

Cisco Umbrella's interface is easy to use and the visibility of user activity is extremely useful.
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Cisco Umbrella Questions

What is Cisco Umbrella?

OpenDNS provides easy-to-implement Internet navigation and Web security solutions for families, schools, governmental organizations and businesses of all sizes. The services provided by OpenDNS increase the speed of navigating websites and prevent unintended access to phishing and malware sites as well as to any Web content that you configure to be restricted.   

Also known as
OpenDNS
Cisco Umbrella customers

Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim

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