Cisco Umbrella Reviews

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Syed Ali Wajahat
Real User
Sr Network and Security Consultant (SDN & Security) at a media company with 1,001-5,000 employees
Aug 28 2019

What is most valuable?

The most valuable feature is that it prevents DNS-Based attacks, which is quite common these days. The DNS Query is first sent by the user and then it will communicate to… more »

How has it helped my organization?

All of the DNS Queries are sent to Cisco Umbrella and you have more visibility of what users are asking, as well as what users are accessing over the Internet. You have… more »

What needs improvement?

Cisco Umbrella does not have a Malware Protection engine itself. It would be useful if they had a malware protection engine running inside their own VM. They have some VM… more »

What's my experience with pricing, setup cost, and licensing?

We have Cisco ELA, it's an enterprise agreement, which covers everything under security, that is offered by Cisco Umbrella. With this, we have the complete Cisco Umbrella… more »

Which solution did I use previously and why did I switch?

Before Cisco Umbrella, we were using the Infoblox solution. It was not an easy or flexible solution. Infoblox is an on-premises solution that requires a VPN, or all of the… more »

What other advice do I have?

If somebody is looking toward the Cisco Umbrella solution or if they have an NGIPS, NG firewalls, next-generation firewall solutions and if they are looking for DNS-based… more »

Which other solutions did I evaluate?

We evaluated another solution but the Cisco Umbrella solution is much more compelling. It doesn't have the on-premises appliances or any restrictions for the user to… more »
Reseller
Technical Presales Consultant : Cisco Security at a computer software company with 201-500 employees
Sep 15 2020

What is most valuable?

The most valuable feature which I found in Umbrella is the segmentation of personal accounts from corporate accounts. In order to work with this, Umbrella has a feature where we add the ID of the customer's Gmail account or the Azure account. That ID is then used as a filter to separate access so… more »

What needs improvement?

Data reporting is something I would like to see improved. Cisco is currently rolling out data centers for this type of solution. Currently, they do not have data centers everywhere. For example, they do have one in Singapore but they do not have one in India. My clients are in India and they find an… more »

What's my experience with pricing, setup cost, and licensing?

The licensing part for Umbrella is really flexible. If a customer purchases a thousand licenses, and if at any point the customer overshoots the available license count, Umbrella would not stop working for the additional users. Cisco would be informed that there is an attempt at overconsumption of… more »

What other advice do I have?

The advice that I would give someone looking at the Umbrella solution is that they can evaluate Umbrella because it is very easy to set up. You can get started discovering the product and do a little to check it out. They should make sure that all their use cases are covered by Umbrella. On a scale… more »
Learn what your peers think about Cisco Umbrella. Get advice and tips from experienced pros sharing their opinions. Updated: June 2020.
437,168 professionals have used our research since 2012.
Real User
NOC Lead at a tech services company with 11-50 employees
Sep 11 2020

What is most valuable?

I think the one feature we are using that Umbrella provides that is the most valuable feature is the DNS security. It is used to watch all the traffic which we are routing through the endpoint and organization firewalls. The users and… more »

What needs improvement?

In the way we are using the solution it would be good for us if they would do some simplification of the analytics. They need to improve this feature so they have analytics to show the content of the user activity. I would like there to be… more »

What's my experience with pricing, setup cost, and licensing?

Because it is a cloud product, Cisco uses subscription models for the pricing. There are three subscription plans for Umbrella. They have a standard plan and also an enterprise plan and another one. The different plans cover different… more »

Which solution did I use previously and why did I switch?

Previously, in another organization, we used OpenDNS. That product was purchased by Cisco to be used as their product under the name of Umbrella. So I did not switch the product really, but the name and my company have changed.

What other advice do I have?

My only real advice to people considering Umbrella is that I can recommend this solution. On a scale from one to ten where one is the worst and ten is the best, I can rate Cisco Umbrella as a nine-out-of-ten.
Ayman Totounji
Real User
Chief Executive Officer at Cynexlink, LLC
Aug 06 2020

What needs improvement?

In the past, Cisco Umbrella has denied us access to secure websites. I haven't seen it lately, but they have blocked different legitimate websites. However, they have good tools that allow you to refresh and verify whether a website is legitimate or not. They have so many servers across the United… more »

What's my experience with pricing, setup cost, and licensing?

I am not sure, I don't have the numbers in front of me, but I think it's $1.00 or so per device/month.

Which solution did I use previously and why did I switch?

For web filtration, we tried Websense before but now I believe the cloud solution is the way to go, it's much better. We had a customer and they needed to have different layers of protection, especially today with cybersecurity, and open DNS is one of them. I believe it's mandatory that you must… more »

What other advice do I have?

I like this product and I'd really recommend it to everyone. Obviously, it's not the only product out there, but today, every endpoint should have multiple layers of security. You need to protect your users when they are browsing—open DNS. You need to protect them from emails, both inbound and… more »
Real User
IT Systems Engineer at a financial services firm with 51-200 employees
Jul 16 2019

What is most valuable?

The most valuable feature of this solution is its reliability.

How has it helped my organization?

This solution allows us to manage our four hundred locations under the same umbrella, with the same configurations. It makes it easier to troubleshoot and provide the same… more »

What needs improvement?

Security, overall, can always be improved.

What's my experience with pricing, setup cost, and licensing?

There is a one-time cost of approximately $800 USD per user, and then a yearly support fee of about $50 per user. Our fees end up being about $150,000 USD per year.

Which solution did I use previously and why did I switch?

The smaller sites typically use non-enterprise grade equipment, and we switched because it is easier to manage the solution, especially when it's set up to our standards.

What other advice do I have?

This solution had been pretty good and it fits our needs. If we have business needs change then we will look at whether the current solution can do it. If not then we have… more »

Which other solutions did I evaluate?

We have one vendor, and interoperability is not an issue when we use Cisco.
SUDIPTABISWAS
Real User
Senior Manager - Information Technology at Emami Ltd
Jun 26 2020

What is most valuable?

The most valuable feature for us is the DNS-based protection. It is the only type that is available in India. The interface is very easy to handle. Even a person with limited knowledge can quickly learn to work with it.

What needs improvement?

Deep packet inspection features should be implemented. This solution does not give us full, 360-degree protection. They should have a local data center available in India.

Which solution did I use previously and why did I switch?

Prior to Cisco Umbrella, we were using on-premises solutions. The capability is good except that a cloud-based solution can be more easily provided to all of our end-users.

What other advice do I have?

This is a good product, although it does not have the features that I was looking for. At this time, it does not have the capabilities that are relevant to the Indian market. As such, we are thinking about uninstalling it and switching… more »

Which other solutions did I evaluate?

Zscaler has a local data center available, which is something that Cisco can't offer us at this time.
Andrew Ta
Real User
Network Engineer at LADWP
Jul 16 2019

What is most valuable?

The most valuable feature is that it secures our network against blacklisted or malicious websites. If we do have an instance of malware then it is unable to home back to these types of sites. This… more »

What needs improvement?

While technical support is good, there are features in the backend development side that were initially promised but are not there yet. More granularity in the product would be helpful. The reporting… more »

What's my experience with pricing, setup cost, and licensing?

Our licensing fees are on a yearly basis.

Which solution did I use previously and why did I switch?

Our current solution isn't working very well and keeps breaking.

What other advice do I have?

My advice for anybody researching this solution to make sure that it fits in your environment. Reverify the limitations. Our new department has different divisions and the way our Active Directory… more »

Which other solutions did I evaluate?

Other products were evaluated, but I was not part of that process and do not know which vendors were on the shortlist.
Real User
Global Security at a manufacturing company with 501-1,000 employees
Jul 26 2020

What is most valuable?

The weekly reportings are great. The investigation is super and the application management is equally great.

What needs improvement?

The reporting could be improved by way of the information that's displayed. For example, when you pull a report, it shows an internal employee going to many websites, but you can spin that right down by saying a lot of it is being cached. So for example, if you go to www.msn.com, that would then not… more »

What's my experience with pricing, setup cost, and licensing?

It is 1,000 on a yearly basis. Everything is included in the standard license, there are no additional fees.

What other advice do I have?

It does not require maintenance. It is very light in that way. Architecturally, for the deployment, you should consider if you want it on roaming clients or if you want it central. If people are connecting back through a VPN, it's then probably on every single client. Looking at how we're all… more »
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User Assessments By Topic About Cisco Umbrella

Learn what your peers think about Cisco Umbrella. Get advice and tips from experienced pros sharing their opinions. Updated: June 2020.
437,168 professionals have used our research since 2012.

Cisco Umbrella Questions

What is Cisco Umbrella?

OpenDNS provides easy-to-implement Internet navigation and Web security solutions for families, schools, governmental organizations and businesses of all sizes. The services provided by OpenDNS increase the speed of navigating websites and prevent unintended access to phishing and malware sites as well as to any Web content that you configure to be restricted.   

Also known as
OpenDNS
Cisco Umbrella customers

Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim

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